Susan Johns

Reliable self starter, serious, dependable and hard working.

Cartersville, VA 23027

ad1a3a@r.postjobfree.com

+1-804-***-****

Highly motivated and meticulous with experience in corporate office setting. Motivated and reliable office administrative professional with 4+ years experience providing executive level support. Committed and motivated Administrative Assistant with exceptional customer relation and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring my administrative skills to a growing company. Skills Highlights

Team lead

• Team liaison

Attention to detail

• Microsoft Office skills

• File and data archiving

• Report development

• Problem resolution

• Administrative support

• Meets deadlines

• Meets/exceeds goals

• Data Entry/Backup of computer network.

Core Accomplishments

Administration:

• Answered multiple phone lines, transferred calls to corresponding departments.

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents.

Management Support:

• Ensured smooth operations by supporting executive team. Customer Service:

• Worked directly with customers to ensure their satisfaction.

• Handled heavy phone volume.

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Operations:

• Collaborated with production, shipping and other various departments, as well as, management to ensure smooth work flow and efficient organization operations.

• Accountable for all operations of busy office, including phones for sales support, sales figures for entire company.

Authorized to work in the US for any employer

Work Experience

Lead Sterile Processing Technician

VCU Health System - Richmond, VA

September 2021 to Present

Responsibilities

Verifies all daily paperwork is processed correctly Provides positive leadership

Updates tracking system for instrument updates, create new trays and update count sheets. Orients and mentors new staff

Shares knowledge with co-workers through communication and upgrading of skills Conducts re-education with technicians on tray errors Provides a safe environment for health and safety risks Assists in ordering of supplies as needed

Assists with annual competency checklist

Covers area in supervisors absence

Manages needs list for trays

Communicates with staff concerning instruments and availability Completes daily activities by answering phones and creating daily staff assignment sheet Reports equipment malfunctions to the proper personnel Performs and assists with the daily HLD testing of equipment Resolves issues and offers alternatives when needed Makes sure all instruments are transported to the proper areas Documents and sends broken instruments out for repair Accomplishment

Since being here at VCU I've helped in the reopening of a Sterile Processing location. The department is organized to ensure all departments receive their instruments back same day. I've also created a log that has helped greatly improve the communication between SPD and all departments we service. Certified Sterile Processing Technician

University of Virginia Health System - Charlottesville, VA September 2020 to September 2021

Responsibilities

Work in all area of sterile processing to ensure instruments are processed in a timely manner. Certified Sterile Processing Technician

Citrus Memorial Hospital - Inverness, FL

April 2014 to August 2020

Responsibilities

Work closely with the OR to make sure all cases are pulled and they have all that is needed for each case. Work in decontamination room as well as sterile room. Put things that were unused away in the distribution area, as well as, the sterile storage area. Accomplishments

Helped in the coordination of the sterile storage area while department was being moved. Made sure that everything that is needed for operating room was done in a timely manner. Skills Used

Prioritizing is key to doing this job successfully. Registrar

Cardiology and Internal Medicine - Massapequa, NY

April 2004 to July 2005

Pertinent patient scheduling (x-rays, blood work etc…) Appointment scheduling.

Responsible for all patient insurance policy information as well as, their fee billing. Ensured all current patients files are complete and in order. Handled heavy phone volume

Ability to meet deadlines.

CSR

Florida Medical Equipment - Hudson, FL

March 2014

Responsibilities

Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/ client questions and concerns are processed in a timely manner. Coordinates all patient information, processes paperwork, including preparation of file for Billing Department. Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts Verifies Medicare, Medicaid, and private insurance coverage information Provides service for all retail/walk-in equipment requests. Coordinated the new filing system for our location. Responsible for all pre-authorizations for our location

Accomplishments

I believe I helped the other people in the office see how to speak to patients, especially when they are upset.

Education

High School Diploma

Plainedge High School - Massapequa, NY

1976 to 1980

Skills

• Certified Sterile Processing Technician (9 years)

• Sterile Processing

• Central

• Sterilization

• Administrative Assistant

• Excel

• Filing

• Scheduling

• Outlook

• Microsoft Office

• Receptionist

• Word

• MS Office

• Multi-line Phone Systems

• Sales Support

• Hospital Experience

• Medical Scheduling

• Hospital Experience

• Infection Control Training

• Medical Scheduling

• Multi-line Phone Systems

• Office Administration

• Sales Support

• HIPAA

• EMR Systems

• Time Management

• Microsoft Excel

• Administrative Experience

• Microsoft Outlook

• Medical Terminology

• Customer service

• Insurance Verification

• ICD-10

• Medical Office Experience

• Personal Assistant Experience

• Clerical Experience

• Medical Records

• Medical Coding

• ICD coding

• Anatomy knowledge

• Office experience

• Typing

• ICD-9

• Medical receptionist

• Front desk

• Computer literacy

• Microsoft Word

Certifications and Licenses

Sterile Processing Certification

CRCST

Assessments

Scheduling — Highly Proficient

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Electronic health records: Best practices — Highly Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Work motivation — Highly Proficient

March 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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