Customer Service Accounts Receivable

Danielle E. Phillips-Tindley

Greater Philadelphia

********.*.**********@*****.*** 856-***-****

linkedin.com/in/daniellephillips1

Summary

Accounts Receivable Professional; with a track record of hands-on experience in receivable operations in fast-paced environments. Energetic contributor who takes ownership of the Accounting Processes: with emphasis on Customer Service, Accounts Receivable and Collections position. Solid knowledge of aging reports, general ledger, 30, 60, 90, 120 outstanding lists, analysis and credit rating. Experienced Supervisor; with strong organizational, time management, and problem solving skills. Detail oriented with a keen ability to recognize discrepancies; find and execute appropriate resolutions quickly and effectively. An experienced and highly coachable supervisor: with exceptional research, analysis, and accounting abilities, as well as proficient knowledge of various information systems.

Currently Pursuing a Bachelors Degree Adult & Organizational Developement Specialties: Debt Recovery, Skip tracing, Customer Service, Account Maintenance, Risk Reduction Experience

Billing Coordinator

Morgan, Lewis & Bockius LLP

Dec 2021 - Present (1 year 11 months)

Supports the Partners by managing all aspects of billing for assigned clients and matters. Reviews matter set up to ensure compliance with rate agreements and outside counsel guidelines. Facilitates set up and provides reporting for budgets, alternate fee arrangements and accrual requests. Reviews time entries based on client and matter requirements (block billing, task codes, summer associate time etc.).

Reviews cost entries for compliance and informs Assigned Partner of any issues. Submits new timekeeper approvals for e-bill clients and contacts clients regarding new matters or other e-Billing system requirements.

Ensures successful submission of all invoices in appropriate e-Billing Vendors system. Monitors e-Billed submissions, and assists with resolution of any rejections. Contacts the client on past due receivables and works closely with the Collections Department with any collections problems.

Supports the partners by reviewing monthly reports to identify overdue billing or collections, and to ensure all current proformas are generated.

Distributes month-end proformas to appropriate partners. Contacts new clients to review billing and payment procedures and coordinates handling of any special requests.

Proactively contacts assigned new partners to assist with reviewing client agreements and rate set up, reviewing billing procedures and expectations, ensuring all required billing set ups are in place. Entrusted to demonstrate solid judgment and diplomacy when executing Partner requests, and when interacting with team members and senior management. Responsible for maintaining the highest level of confidentiality of all financial and systems-related information.

Collections & Customer Service Supervisor

Termac Corporation

Aug 2020 - Oct 2021 (1 year 3 months)

Provided Collections and Customer service.

Assisted sales team, field technicians and delivery team by providing administrative support including instant credit approval and payment processing for customers. Processed submissions of Proofs of Claim in response to bankruptcy notifications from customers. Provided skip tracing, account review, credit analysis and asset verification as it related to referring accounts for legal action to CEO and COO.

Accounts Receivable Contractor

Integra LifeSciences

Aug 2019 - Mar 2020 (8 months)

Researched and gathered information on outstanding receivables generated following Integra's acquisition of Johnson & Johnson Health Care Systems "Codman Neurosurgery Division". Reviewed Aging reports and followed up on Invoice Inquiries, Such as Invalid Purchase Orders, Contract Price Issues and Proof of Delivery request. Coordinated with Materials Management / Supply Chain Departments, Customer Service and Accounts Payable to Audit Receivables and ensure corrections, identify & resolve discrepancies, and collect on any legitimately outstanding invoices.

Accounts Receivable Clerk

Opex Analytics

Jul 2018 - Sep 2018 (3 months)

Deposits & Payment Processing

Account Maintenance and Record Keeping

Customer Services and Dispute Resolution

Accounts Receivable Analyst

Advanced One Legal

Apr 2018 - Jul 2018 (4 months)

Aging Analysis and Reporting

Accounts Receivable Management

Account Maintenance & Collections

Customer Services & Dispute Resolution

Paralegal

NJ Office of The Public Guardian

Oct 2015 - Apr 2018 (2 years 7 months)

Primary obligations include Medicaid Application Processing, case management, document retrieval, information processing, skip tracing, process management, and record keeping. Accounts Receivable Supervisor / Notary Public

Charles Jones/Signature Information Solutions

Jul 2005 - Sep 2015 (10 years 3 months)

Supervise and coordinate with A/R Representatives to ensure daily invoicing, dunning, and cash application goals are met; research and resolve payment discrepancies, process credit card payments and credits in a timely manner, stay in close communication with management about any collection and or customer service issues or problems, coordinate with multiple departments to streamline credit and customer service processes.

Supervising directly three collectors and one cash applier Manage research and communications with third party collection agency and attorneys, tracking their effectiveness and reporting their recovery progress monthly to CFO/VP of Finance. Review and analysis of data for financial statements and monthly closing reports Analyze data and participate in activities to complete audits for internal and external auditors. Ensure compliance with accounting control procedures (SOX, FASB, etc) Ensure collection and record retention practices are in compliance with company policies as well as FDCPA standards

Responsible for accompanying and aiding collection attorney to court, arbitration or mediation hearings, in relation to delinquent accounts assigned for litigation Development, update, streamlining, and review of various accounts receivable, collections and customer service processes and policies

Generating monthly collection reports for senior management. Maintain regular daily account status reports and provide status on delinquent accounts. Supervise the completion and submission of proof of claims for bankruptcy filings and subsequent follow up.

Negotiate reasonable repayment plans and/or settlements on qualifying accounts. Recovered on average 102% of the monthly revenue outstanding on DSO, 26% of which consist of balances over 90 days delinquent.

Senior Recovery Specialist

EQUITY ONE, INC

Jul 2001 - Jun 2005 (4 years)

Responsible for all collections efforts, loss mitigation, and dispute resolution associated with all consumer loans, researching and gathering data, in effort to recover debts charged off as a P&L by Equity One Branch offices in a timely manner. Assessing viability in placing accounts for litigation, in pursuit of wage garnishments and bank levy's.

Primary objective was to collect on delinquent, Equity One personal loans, car loans, and second mortgages.

Required to consistently collect a minimum of twenty eight thousand eight hundred dollars monthly on defaulted consumer accounts.

Provided customer assistance in resolving contract disputes, credit report discrepancies, and other account maintenance issues.

Entrusted to negotiate reasonable settlements on qualifying accounts. Responsible for processing delinquent accounts for litigation and aiding attorneys in seeking judgment. Account Manager/Claims Processing Specialist

Dunn & Bradstreet RMS

May 1999 - Jun 2001 (2 years 2 months)

Account Manager/Claims Processing Specialist

Promptly developed and handled commercial claims assigned for third party collections by following FDCPA standards, utilizing “Best Practices”, and reduction of DSO portfolio by continuously collecting and accounting for receivables due, in addition to resolving billing related issues to protect the financial stability of the client.

Priority was to obtain balance in full payment on third party commercial claims. Prepared and forwarded daily reports to quality control, customer service representatives, and collection supervisor.

Resolved disputes between clients and their customers by researching and gathering information, to identify problems or discrepancies on commercial accounts. Entrusted to implement reasonable payment arrangements and negotiate settlements on qualifying claims in effort to satisfy delinquent debts and maintain good customer relationship. Responsible for the timely follow up and processing of one hundred or more accounts daily Education

Temple University College of Liberal Arts

Adult & Organizational Development, Minoring in Legal Studies 2015 – 2021 (Degree Pending)

Graduates of the program are prepared to begin adult education careers as trainers, performance assessment specialists, managers, group and organizational consultants, mediators, negotiators, and learning and development specialists.

Core Course Work Completed:

Tort / Contract Law

Legal Research and Writing

Corporate and Partnership Law

White Collar Crime in Government

Business and Labor Law

Civil and Criminal Procedure

Constitutional Law

Transformative Mediation

Strayer University

Business Administration and Management, General

2013 - 2014

Core Course Work Completed:

Introductions to Accounting Basics

Business and the Legal Environment

Introduction to Business Management

(Earned 20 Credits - Transferred to Temple University) Skills

Accounts Receivable • Invoicing • Office Automation • Accounts Payable • Billing & Receipt Reconciliation

• Cash Application • Payment Processing • Customer Service • Account Management Software Proficiencies

Proficient in Microsoft Office Suite • Oracle Financials • Salesforce • RB8 • SAP • Elite • 3E • Ebilling Hub • Collaborati • CounselGo • Counsel Link • Brightflag • Legal Tracker • TyMetrix 360 • Ariba • SAMS • People Soft • Workday

References available upon request.

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