Brenda Bobbitt

202-***-****)

ad1a24@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated and seasoned professional with decades years of service offering broad-based experience in office administration, urgent care administration, and quality customer service in fast-paced environments

PROFESSIONAL EXPERIENCE

Express Care (Urgent Care Centers

Senior Admitting Clerk 2/2021 - Present

●Greet and direct patients to examination rooms

●Schedule patient appointments

●Confirm patient appointments

●Inform patients with appointment updates

●Obtain patients' contact and insurance information Assist patients with the completion of patient history forms, consent forms, and payment contract forms when necessary

●Receive and process cash and credit card payments for medical services rendered.

●Review patient accounts, identify delinquent accounts, and collect outstanding payments.

●Answer, investigate, and direct patient inquiries or complaints to the appropriate medical staff member.

●Follow-up with patients to ensure inquiries or complaints have been resolved satisfactorily

●Perform a variety of administrative and clerical duties

●Greet and direct patients to examination rooms

●Schedule patient appointments

●Confirm patient appointments

●Inform patients with appointment updates

●Obtain patients' contact and insurance information

Dept. of Employment Services

Intake Coordinator/ Office Support 05/2017 -11/2017

●Serve as the first contact person for people who were seeking services.

●Process Consumers' information and schedules upcoming appointments.

●Receive and coordinate all referrals to include notification of insurance providers for prior authorization and services covered.

●Review daily logs and notes from Consumers and Clinicians to assure the continuation of care

●Retrieve Medical Records before scheduled appointments

●Responsible for maintaining supply inventory as well as daily distribution of supplies to office staff and Clinicians.

●Ensure families and consumers satisfaction of services and support systems provided by the agency

●Maintain, update, and organized company caseload in the company database

●Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

●Primary contact for incoming phone calls to the branch office

●Manage and adjust schedules accordingly as indicated.

●Scan Consumers information and updates into Data Entry as documented

●Utilize discretion and independent judgment in handling Consumers' or Clinicians' complaints received and forwarding to appropriate administrative staff.

FastSigns of DC

Administrative Assistant/Sales 10/2014 - 05/2017

●Maintain lobby area and conference rooms

●Provide quality customer service

●Greet guests the establishment and determine the nature and purpose of the visit

●Directed or escort the guest to specific destinations

●Type, fax, copy, proofreading documents upon requests

●Distribute email as necessary

●Operate switchboard providing information, handling messages, and scheduling appointments

●Transmit information utilizing official company templates

●Facilitate and resolve internal and external complaints

●Provide information regarding the t establishment, including location, departments, and offices

●Compile, sort, and distribute mail messages, deposits, payments, credit cards, and fees.

●Respond to customers inquiring regarding sales

●Maintain proficiency in company computer software

●Enter clients' information to generate sales quotes

●Ensure invoices and W-2 forms are submitted as requested

●Order supplies and ensures equipment functions properly

S&M Cleaning Company

Administrative Assistant 12/2009 - 01/2014

●Screen calls, note messages, and distribute emails to appropriate staff members and contractors

●Sort incoming mail, drafting correspondence and memorandum

●Assist in updating calendars and scheduling appointments

●Establish documents, file, copy, and fax as directed

●Draft weekly reports for management

●Provide daily database entry and updates

●Provide professional customer service

●Direct inquiries to proper team members

●Organize and maintain an electronic filing system

●Maintain weekly reports for management

●Order office supplies, equipment, and cleaning solvent

Kavangies Hair Salon

Receptionist/Cosmetologist 09/1999 -12/2009

●Greet visitors, clients, and employees

●Notify stylist of client's arrival

●Answer phones, schedule appointments, take messages

●Serve as point of contact for distributors and vendors

●Order supplies and provide hair care services, including relaxers, perms, cut, color, hair treatment, hair styling, weaves, shampooing, and blow-drying

●Responsible for collecting payments after service.

●Responsible for making sure the salon is clean before closing

Ernst & Young

Receptionist 12/1997 - 06/1999

●Operate switchboard,

●Handle prospective clients' inquiries and direct client calls to appropriate associates and maintain a manual and electronic filing system for efficiency

●Responsible for high volume data entry

●Created/edited photocopied correspondences and other documents, and other duties assigned.

●Type, copy, fax, and scan documents as necessary

Department of Social Services

Administrative Assistant 09/1988 - 10/1997

●Maintain attendance reports, leave records, and telephone logs

●Schedule appointments and maintain supervisors' calendar

●Operated switchboard, note messages, sort mail, and emails

●Proofread, edit, and establish agency memorandums

●Perform other duties as assigned

EDUCATION

Crossland Senior High School, Temple Hills, MD - High School Diploma

University of the District of Columbia- Business Administration

Degree Pending

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