Customer Service Agent
Resume:
Brenda Bobbitt
*.*********@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated and seasoned professional with decades years of service offering broad-based experience in office administration, urgent care administration, and quality customer service in fast-paced environments
PROFESSIONAL EXPERIENCE
Express Care (Urgent Care Centers
Senior Admitting Clerk 2/2021 - Present
●Greet and direct patients to examination rooms
●Schedule patient appointments
●Confirm patient appointments
●Inform patients with appointment updates
●Obtain patients' contact and insurance information Assist patients with the completion of patient history forms, consent forms, and payment contract forms when necessary
●Receive and process cash and credit card payments for medical services rendered.
●Review patient accounts, identify delinquent accounts, and collect outstanding payments.
●Answer, investigate, and direct patient inquiries or complaints to the appropriate medical staff member.
●Follow-up with patients to ensure inquiries or complaints have been resolved satisfactorily
●Perform a variety of administrative and clerical duties
●Greet and direct patients to examination rooms
●Schedule patient appointments
●Confirm patient appointments
●Inform patients with appointment updates
●Obtain patients' contact and insurance information
Dept. of Employment Services
Intake Coordinator/ Office Support 05/2017 -11/2017
●Serve as the first contact person for people who were seeking services.
●Process Consumers' information and schedules upcoming appointments.
●Receive and coordinate all referrals to include notification of insurance providers for prior authorization and services covered.
●Review daily logs and notes from Consumers and Clinicians to assure the continuation of care
●Retrieve Medical Records before scheduled appointments
●Responsible for maintaining supply inventory as well as daily distribution of supplies to office staff and Clinicians.
●Ensure families and consumers satisfaction of services and support systems provided by the agency
●Maintain, update, and organized company caseload in the company database
●Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
●Primary contact for incoming phone calls to the branch office
●Manage and adjust schedules accordingly as indicated.
●Scan Consumers information and updates into Data Entry as documented
●Utilize discretion and independent judgment in handling Consumers' or Clinicians' complaints received and forwarding to appropriate administrative staff.
FastSigns of DC
Administrative Assistant/Sales 10/2014 - 05/2017
●Maintain lobby area and conference rooms
●Provide quality customer service
●Greet guests the establishment and determine the nature and purpose of the visit
●Directed or escort the guest to specific destinations
●Type, fax, copy, proofreading documents upon requests
●Distribute email as necessary
●Operate switchboard providing information, handling messages, and scheduling appointments
●Transmit information utilizing official company templates
●Facilitate and resolve internal and external complaints
●Provide information regarding the t establishment, including location, departments, and offices
●Compile, sort, and distribute mail messages, deposits, payments, credit cards, and fees.
●Respond to customers inquiring regarding sales
●Maintain proficiency in company computer software
●Enter clients' information to generate sales quotes
●Ensure invoices and W-2 forms are submitted as requested
●Order supplies and ensures equipment functions properly
S&M Cleaning Company
Administrative Assistant 12/2009 - 01/2014
●Screen calls, note messages, and distribute emails to appropriate staff members and contractors
●Sort incoming mail, drafting correspondence and memorandum
●Assist in updating calendars and scheduling appointments
●Establish documents, file, copy, and fax as directed
●Draft weekly reports for management
●Provide daily database entry and updates
●Provide professional customer service
●Direct inquiries to proper team members
●Organize and maintain an electronic filing system
●Maintain weekly reports for management
●Order office supplies, equipment, and cleaning solvent
Kavangies Hair Salon
Receptionist/Cosmetologist 09/1999 -12/2009
●Greet visitors, clients, and employees
●Notify stylist of client's arrival
●Answer phones, schedule appointments, take messages
●Serve as point of contact for distributors and vendors
●Order supplies and provide hair care services, including relaxers, perms, cut, color, hair treatment, hair styling, weaves, shampooing, and blow-drying
●Responsible for collecting payments after service.
●Responsible for making sure the salon is clean before closing
Ernst & Young
Receptionist 12/1997 - 06/1999
●Operate switchboard,
●Handle prospective clients' inquiries and direct client calls to appropriate associates and maintain a manual and electronic filing system for efficiency
●Responsible for high volume data entry
●Created/edited photocopied correspondences and other documents, and other duties assigned.
●Type, copy, fax, and scan documents as necessary
Department of Social Services
Administrative Assistant 09/1988 - 10/1997
●Maintain attendance reports, leave records, and telephone logs
●Schedule appointments and maintain supervisors' calendar
●Operated switchboard, note messages, sort mail, and emails
●Proofread, edit, and establish agency memorandums
●Perform other duties as assigned
EDUCATION
Crossland Senior High School, Temple Hills, MD - High School Diploma
University of the District of Columbia- Business Administration
Degree Pending
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