Operations Manager Back Office

April Alegre

** ****** **. ***** *****,CT *****

**************@*****.***

Preferred: Cell phone /call or text 240-***-****

Asking Salary 55k -58K yearly

Professional Summary

Accomplished and energetic operations manager with a solid history of achievement in Disputes back office. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Back office disputes 25+ years of experience, A quick learner and I am self -motivated or can work as a team. I have received several awards throughout my tenure with Fiserv including Leader of the pack and Center Stage. My knowledge of the business with Visa and MC allows me to better assist our clients in regards to disputes. I am a leader and I lead by example. I have received good feedback from employees during focus groups with our Vice President. I am anxious to learn new things and apply my knowledge to my every day position. Skills

● Writing

● Active Listening

● English Language

● Customer and Personal Service

● Reading Comprehension

● Speaking

● Time Management

● Computers and Electronics

● Administration and Management

● Critical Thinking

● Judgment and Decision Making

● Active Learning

● Complex Problem Solving

● Production and Processing

● Fluent with Microsoft office/outlook

● One note

● Knowledge of power point and have completed a few power point presentations during my tenure with the project team in Disputes. Work Experience

Fiserv -Operations Manager

July 2007-to present

● Use computers for various applications, such as database management or word processing.

● Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

● Create, maintain, and enter information into databases.

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

● Complete forms in accordance with company procedures.

● Maintain scheduling and event calendars.

● Compose, type, and distribute meeting notes, routine correspondence, or reports, such as monthly reports.

● Train and assist staff

● Review training documents with staff to ensure they understand what has been implemented

● Learn to operate new office technologies as they are developed and implemented.

● I am a part of the Women’s Network in Hagerstown and have participated in jobs fairs for Veterans and the Western Consortium where I was acting participant for our organization.

● In 2014, I was responsible for Payroll of 200 employees and time keeping for those employees.

● I have a good knowledge of the Rules and regulations for Visa and MasterCard. I participate in Spring and Fall Release.

Experience

First Data Corporation- Workflow Specialist

May 1998-July 2007

● Supervise the work of office employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Train or instruct employees in job duties or company policies or arrange for training to be provided.

● Compute figures such as balances, totals, or commissions.

● Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

● Research, compile, and prepare reports, manuals, correspondence, or other information required by management

● Coordinate activities with other supervisory personnel or with other work units or departments.

● Make recommendations to management concerning such issues as staffing decisions or procedural changes.

● Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

General Manager

Cantina Taco Bell

● Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

● Complete forms in accordance with company procedures.

● Maintain scheduling and event calendars.

● Compose, type, and distribute meeting notes, routine correspondence, or reports, such as monthly reports.

● Train and assist staff

● Review training documents with staff to ensure they understand what has been implemented

● Managing daily tasks of store

● Inventory

● Weekly reporting for store

● Ordering product

Education

South Hagerstown High School- Hagerstown MD

High School Diploma – Major courses Business

Accounting, typing, adding machine

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