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It Support Client Care

Location:
Washington, DC
Posted:
November 20, 2023

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Resume:

Mahmoud Abdelhafiz

443-***-**** ad1a1r@r.postjobfree.com Baltimore, Maryland

https://www.linkedin.com/in/mahmoud-abdelhafiz

EDUCATION-

Pursuing an AWS Cloud practitioner certificate on June 20, 2023 Pursuing Google IT support certificate August 2023. AL NEELIN University (Cairo University branch of Khartoum)–faculty of commerce. Computer science academy.

High School-Egyptian school in Sudan.

SELTI (Sudan national center for languages)

SKILLS

Proficiency in using the Internet and web applications. Native Arabic speaker, fluent in English Speaking, Reading, and writing. High Proficiency in using Microsoft office suite, office tools (Computer, Printer, Scanner), and Photoshop. Quick learner, precise, hard worker and excellent supervision skills and team player.

EXPERIENE

Generation Junior Cloud Practitioner Program February 2023 - June 2023 Training Participant (in progress)

● Participating in a 19-week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts

● Developing knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.

● AWS CloudFormation

● AWS Systems Manager

● AWS CloudWatch

● AWS CloudTrail

● Docker

● Kubernetes

● CI/CD (Jenkins)

● Ansible

● Terraform

● Windows server

● Linux

● SQL

● Python

● Bash Scripts

● PowerShell

● CLI basics

● Git

● Soft skills, Creative problem solving and professional communication.

● Good understanding and demonstrate BSM Skills (Growth mindset, Orientation to details, future orientation, Adaptability, Persistence).

Feb 2018 – Present: People Encouraging People, homeless outreach department, conduct visits to various agencies, shelters, and hospitals to recruit clients for the program.

• Screen clients upon admission; obtain complete psychiatric and medical health history.

• conduct coordinate client care and collaborate with other social and community agencies, advocating for clients; refer clients to other treatment facilities/community resources as required.

• Participate in community mobile treatment related meetings, client care conferences, clinical programs, etc.

• Instruct clients and families in regard to: nutrition, dental care, substance abuse prevention, health maintenance and preventative care.

• Provide training in communicable disease prevention.

• Assess acute health problems of clients to determine the most appropriate health care provider and make referrals.

• Act as a liaison between the Agency and various community programs.

• Serve as a resource for other staff members in the development of the case management role with their clients.

• Provide advocacy and appropriate resources for clients.

• HMIS Trained / Coordinated access Certified, and accomplished training to the new team members.

2009 – 2016: Documents controller at Dar Al-Handasah Shaeer & Partners, In three projects location.

1-KudayTawers:Ministryoffinance,MakkahSaudiArabia.Using PWS Program.

2-CorrectionFacilities:MinistryofInterior-Riyadh,SaudiArabia.UsingPCM Program.

3-PNU,PrincesNorahBentAbdul-AzizUniversity:Ministryoffinance- Riyadh, Saudi Arabia .Using PCM Program.

Process receiving, checking incoming documents,drawing from the contractor(s) on the site, time management and conduct assigning the submittals on the system to be reviewed from the engineers, delivered the submittals (hardcopy) to the engineers on the site, fellow up with the dead line of the received submittals, conduct (daily, weekly, or monthly) on demand reports with the submittals status, conduct the filing system for the original commented documents. 2007 – 2009: Personnel Manager The Eye Consultants Medical Center, Riyadh. Conduct Follow up employee Eqama, Passports, Preparing The Ministry of Health Documents to renew the center license.

2002 – 2007: Executive Secretary, Sales Support, Services Coordinator Al-Dwaliah Advertising, Riyadh. Coordinate between Sales & Production and Accountant Departments, preparing reports, follow up other company branches and coordinate with Head Office. 2002: Administrative assistant & Projects Coordinator Microns Multimedia, Riyadh. Coordinate

& follow up all the projects’ sections, coordinate the team work and files. 1998 – 2002: Executive secretary Nasser Al Segal for trading Est, Riyadh Coordinate & follow up expenses, organize income& preparing reports. 1996 – 1998: Administrative assistant Computer Studies Academy, Sudan, Coordinate

& follow up student’s records & coerces.



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