Personal information

Name: Juanita Simmons

Email: ad1a1j@r.postjobfree.com

Headline: Customer Service Guru and Driven Sales Person

Phone 770-***-****

AddressDecatur, GA

Profile

Education2007 - 2010

Agnes Scott College

Bachelor's Women's Studies and Africana Studies (Double Major)

Experience

2020 - now: Business Development Representative at Better Business Bureau

Research and contact small to medium sized business owners who may be eligible for accreditation.

Interview owner(s) or senior level management for a sense of business ethical practice, and certifying company's credentials/licensure.

Promote useful additional services.

Complete error-free online application for accreditation.

2011 - 2020: Family Service Counselor SCI at Dignity Memorial Corporation

* Met and exceeded sales quota of pre-need funeral, cemetery, cremation and burial services. Above company's national average (954) on JD Powers, average 980/1000. Highly respected by management for integrity, assessing clients' needs and building customer retention.

* Provided compassionate care to families dealing with one of life's most emotional and vulnerable times.

* Effectively listened to individuals in effort to guide them in affordably pre-planning life's final moments and protecting families.

* Present and educate the value on goods and services to small and large groups

* Build B2B alliances

2007 - 2010Full-time Student at Agnes Scott College (over 2 years)

2001 - 2007: Modification Specialist at HomeBanc Mortgage Corporation

Team leader, Subject Matter Expert in Construction Lending, Trained, Project Management: tested and implemented new processes, Liaison between company

and clients and vendors

* Managed the conversion of Construction loans to Permanent financing for Georgia, S. Florida, North and South Carolina for custom homes with an average of $450,000.00. Provide financial options to experienced home buyers and custom home builders. Ensured all financial activity was accurate and did not result in company's loss or negative exposure.

* Managed the legal and ethical compliances of builders, vendors, inspectors and attorneys during the process of construction through modification into permanent financing of construction loans.

* Mediated and resolved issues between involved parties of construction projects as needed. Successful in maintaining retention of borrower, builder and vendors 100% in each instance.

* Enhanced business relations between

HomeBanc, appraisers, inspectors, and closing attorneys in order to provide ultimate customer service to borrowers. * Participated in modifying closing documents, processes and systems to ensure company's compliance were current.

* Ensured all closing documents were thoroughly explained and understood by borrowers before permanent financing. In most cases, negotiated the closing cost and service fees before permanent financing was finalized.

* Selected as one of twenty out of 1500 employees to transition the company through bankruptcy. Analyzed and ensured more than 600 loans were acquired by other lenders, without HomeBanc incurring any loss.

Draw Administrator

* Managed the financial release of funds for new, large and mini renovation

construction loans in the states of Georgia, Florida, South and North Carolinas, Tennessee and Oklahoma.

* Ensured HomeBanc financial handling was upheld with the highest level of integrity. * Analyzed documentation presented by builder and vendors for authenticity.

* Provided first class customer service

Production Coordinator

* Supported Loan Originators by securing and ensuring authenticity of documents gathered and input in the FiTech system. Ordered appraisals, flood certification, title search and other pertinent documentation for residential mortgage loans. Requested documentation from builders, and borrowers. Managed a daily pipeline of 40-50 Operations loans.

2000 - 2001: Sales Associate at Home

Depot

Provided quality customer care by assessing the needs and imparting product knowledge in various departments: flooring, lighting, paint and interior design. Demonstrated sound sales techniques that resulted in higher sales volumes than full-time employees in my part-time status. Monitored and corrected situations that may result in loss of company's profitability. Facilitated training of Do It Yourself of various departments.

1997 - 2000: Operation Analyst at SunTrust Service Corporation

Created and instituted process improvements for Check Card Dispute and Settlement processes. Maintained and reported statistics of daily, monthly and annual productivity to all levels of

management for the Adjustment and Check Card Departments Participated on project team to review departments' operation and process procedures. Personally, implemented process improvements that maximized productivity and eliminated overtime cost for the Adjustment Department. Recognized and awarded by senior management for process improvement. Participated as part of the Project Management team for Y2K with all deliverables successfully met.

Operations Manager II

* Managed 2nd/3rd split-shift of 30 full time and contract employees. Initial purpose of hire was to reduce the company's exposure and improve prior negative audit results. Was able to orchestrate the reduction of 15,000 outstanding debit and credit exceptions in four months which resulted in a

satisfactory audit of the department. Recognized for exceptional management performance and project organizing. Trained, coached, implemented process improvements and updated a 25 year outdated operations manual.

Developed new methods and procedures to increase departmental efficiency and employee morale. Monitored the production, received volume, error source, outstanding volume and the potential financial liability to the bank. Rendered daily settlement function. Daily/monthly reported and maintained statistical information. Liaison between department and technical support. Implemented an alternate work schedule to reduce the impact of absenteeism and to minimize the amount of overtime and its cost. Recognized by customers, peers and center manager for providing quality customer service and leadership.

Contact this candidate