Customer Service Sales Team
Resume:
Buffalo, NY *****
ad1a1d@r.postjobfree.com
m
Bold Profile
SUMMARY
Highly-motivated employee with
desire to take on new challenges.
Strong worth ethic, adaptability and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly
mastering new skills.
SKILLS
• Shrinkage Control
• Sales Team Oversight
• Report Writing and Budgeting
Merchandise Placement and
Displays
•
• Forecasting Quotas
• Task Delegation
• Sales Strategies
• Proficient in Register Programs
• Tracking Sales Metrics
• Training Staff
• Analyzing Data
• Reviewing Employees
• Public Speaking
• Issue and Conflict Resolution
• Lead Generation
• Complaint Resolution
Systems and Automation
Applications
•
• Sales Tactics
Kathryn Fletcher
EXPERIENCE
June 2014 - Current
Sales Supervisor Bed Bath & Beyond Buffalo, NY
Generated effective sales strategies and taught new employees company's procedures and policies.
•
Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
•
Mentored employees in management of complicated sales, complex issues and difficult customers.
•
Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
•
Supported team members by assisting in upselling products and services and closing sales with customers.
•
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
•
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
•
Connected with customers to provide assistance and collect feedback to optimize operations.
•
Managed sales team of [Number], setting performance goals and strategies for attaining objectives.
•
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
•
Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
•
Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
•
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
•
Promoted key products and features to customers to generate interest and drive revenue growth.
•
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
•
Organized and updated schedules to optimize coverage for expected customer demands.
•
Led employee performance evaluations and rewarded top performers to retain quality personnel.
•
Processed cash, credit and check transactions with POS system and cash register.
•
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
•
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
•
Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
•
Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
•
• Supervised receiving and stockroom activities to identify opportunities
• Personnel Management
• Brand Management
• Data Management
• Problem Resolution
• Customer Service
• Reliable & Trustworthy
• Team Management
• Team Building
• Friendly, Positive Attitude
• Critical Thinking
• Basic Math
• Active Listening
• Maintenance & Repair
• Planning & Organizing
• Good Work Ethic
February 2012 - August 2013
Housekeeper Russels steakschops and more Buffalo, NY with inventory and prevent shrinkage.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
•
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
•
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
•
• Used cleaning chemicals following proper guidelines.
• Cleaned building floors by sweeping, mopping and scrubbing. Interacted pleasantly with clients and guests when performing daily duties.
•
• Maintained and organized cleaning supplies stock. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
•
Employed deep-cleaning techniques for areas in need of additional sanitation.
•
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
•
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
•
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
•
• Returned rooms to occupant-ready status to satisfy future guests. Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
•
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
•
Laundered sheets and removed stains to restore linens to pristine condition.
•
Requested maintenance orders to fix non-working equipment and address room damage.
•
• Sanitized and cleaned sinks, mirrors, toilets and showers. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
•
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
•
Adhered to daily cleaning schedules and updated as needed based on demand.
•
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
•
Supplied extra towels and toiletries when requested to optimize guest comfort.
•
Communicated with customers about requests for additional supplies or cleaning services.
•
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
•
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
•
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
•
Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
•
• Communicated with maintenance team on damages to repair. Checked inventory for required supplies and made lists for needed cleaning products.
•
• Swept and damp-mopped private stairways and hallways.
• Sorted and counted linens and organized in storage areas. Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
•
• Inspected furniture for damage or stains in between guest stays.
• Reported damage or theft of hotel property to management.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Waxed and polished wood furnishings to restore faded appearance.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms. EDUCATION AND TRAINING
June 2007
High School Diploma
West Seneca West Senior High School, West Seneca, NY
• Participated in the kiwanis club in high school
• sParticipated in the e lved in the special needs classes, as a volunteer.
Contact this candidate