Customer Service General Manager

Tiffany Bloomfield

Address Clearfield, UT, *****

Phone 801-***-****

E-mail **************@*****.***

Accustomed to a fast-paced working environment, working with the public, multi-tasking, deadlines, organized, self-motivated, detail oriented & willing to learn with changes and challenges. Knowledgeable of Word and Excel Spreadsheets. Have 20 plus years of experience in customer service, 20+ years' experience in collections, 10 years of retail experience, and 18 years of management experience, am well known for excellent customer service, team player, dedication, hard worker, detail oriented, and going well above and beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced General Manager/Training Store Manager with over 15 years of experience in management. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Customer Service/Collections position. Offering excellent communication and good judgment.

Skills

Machine operation experience

Operations support

Training and Development

Equipment monitoring

Work History

2020-07 - 2022-05

Machine Operator/Assembler/Packer

Kroger, Layton, UT

Manually set up machinery, lathes and grinders

Calibrated, tested and adjusted machine settings or controls in preparation for production operations

Identified malfunctions or failures by routinely monitoring and analyzing equipment operations

Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances

Updated daily production logs and informed management of production incidents or non-conformance issues

Set up and ran machinery to produce exceptional products for industrial needs

Complied with company and OSHA safety rules and regulations

Maintained equipment performance by lubricating and cleaning components

Operated machining equipment safely with team of operators

Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly

Inspected products and machines to maintain quality and efficiency

Performed general equipment maintenance and repair to minimize downtime

Inspected finished products for quality and adherence to customer specifications

Maintained organized work area by cleaning and removing hazards

Followed tooling instructions and product specifications to determine and implement operational sequences

2018-01 - 2020-06

Consumer Loan Collector

America First Credit Union, Roy, UT

Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, Lines of Credit, Secured loans, Signature loans, and over limit Visa credit and debit cards

Utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts

Discuss possible financial arrangements, inform members of potential further actions, and suggest financial counseling to arrive at suitable payment arrangements

Perform collection efforts in accordance with Credit Union policies and procedures to ensure legal compliance

Utilize further appropriate collection methods if initial attempts do not secure required payment.

Conducted research, gathered information from multiple sources and presented results

Demonstrated respect, friendliness and willingness to help wherever needed

Participated in team-building activities to enhance working relationships

Worked with customers to understand needs and provide excellent service

Increased customer satisfaction by resolving issues

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

2016-10 - 2018-09

Sales Associate

Kohls, Layton, UT

Increased sales by offering advice on purchases and promoting additional products

Maintained calm demeanor and professionally managed issues in busy, high-stress situations

Answered customer questions about sizing, accessories and merchandise care

Processed product returns and assisted customers with other selections

Maintained customer satisfaction with quick and professional handling of product returns

Prepared merchandise for sales floor by pricing or tagging

Helped customers locate products and checked store system for merchandise at other sites

Engaged with customers to build rapport and loyalty

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training

Increased sales by offering advice on purchases and promoting additional products.

2016-11 - 2017-12

Assistant Manager

Cottonwood Financial, Layton, UT

Oversee daily operations of store

Provide exceptional customer service with every existing and potential customer

Educate customers on all product offerings

Process loan applications and make loans according to loan approval amount 100%

Make collection calls on overdue loans once payment was 7 days past due

Developed loyal and highly satisfied customer base through proactive management of team customer service

Strengthened operational efficiency to remain cost-effective while maintaining quality service

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

2014-01 - 2016-10

Senior Student Loan Collector II

Discover Financial Services, West Valley City, UT

Responsible for all customer inquiries and questions for inbound/outbound calls

Provide excellent customer service at all times

Assist customers with 90 + days delinquent

Consistently met or exceeded monthly collection goals set by management 100%

Perform other related duties and assignments as required and as assigned by management.

Maintained energy and enthusiasm in fast-paced environment

Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Used critical thinking to break down problems, evaluate solutions and make decisions

Exceeded goals through effective task prioritization and great work ethic

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Identified issues, analyzed information and provided solutions to problems

Carried out day-to-day duties accurately and efficiently

Increased customer satisfaction by resolving issues

Proved successful working within tight deadlines and fast-paced atmosphere

Learned new skills and applied to daily tasks to improve efficiency and productivity

2001-12 - 2013-11

Training Store Manager

Wendy's, Draper, UT

Maintained 93% plus on unannounced visits - 90% Club Sparkle Observation Evaluation.

Prepared annual budget, scheduled expenditures and analyzed variances

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness

Opened and closed store 6 days per week

Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance

Provided informal coaching and support, assisting and supporting store associates in sales and customer service

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Monitored daily cash discrepancies, inventory shrinkage and drive-off

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits

Interacted well with customers to build connections and nurture relationships

Prepared annual budget, scheduled expenditures and analyzed variances.

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Education

1986-09 - 1989-06

High School Diploma

Granger High School - West Valley City, UT

Certifications

Call Center (10+ years)

Customer Service (10+ years)

Credit Union (3 years)

Assistant Manager Experience (10+ years)

Store Management Experience (10+ years)

Retail Management

Management 15 years)

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