Profile CV:

Applicant Surname: Njana

Applicant Name: Tshokolo Daniel

Position Applied For: Senior Manager: Facilities

Management

Current Total Package:

Notice Period:

Educational Qualifications:

INSTITUTION

QUALIFICATION

YEAR

COMPLETED

South African Facilities

Management Association

(SAFMA)

Certified Facilities Professional (CFProf)

2014

Central University of

Technology (Free State)

B-Tech Project Management

2005

University of Pretoria

Programme Engineering Management

2001

Johannesburg College National Diploma Light Current Engineering

1996

Ithabeleng High School

Matric

1992

Other Courses:

TFMC – Scaffold/Safety /OHSA and Industrial Relation – 2003

Technikon SA – Applied Science Engineering – 1996

Witwatersrand Technikon – Electrical Engineering – 1997

IIR Training – Advanced Planning/Maintenance Scheduling – 2004

International Quality/Productivity Centre – Commercial Contract Administration – 2006

Computer Literacy:

Ms Word, Ms. Excel, Ms Project

Maximo 4.1/2

SAP

COW- Control of works

Memberships:

Southern African Asset Management Association (SAAMA)

South African Facilities Management Association (SAFMA)

South African Institute of Black Property Practitioners (SAIBPP) Personal Details:

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Nationality: South African

Gender/Ethnic Group: Male – Black

Identity Number: 730***-****-***

Employment History:

Employer: ESKOM REAL ESTATE

Period Employed: May 2014 – Present

Position Held: Various Positions (see below)

Reason for Leaving: Career growth

Acting Regional Manager: Limpopo Operating Units – (September 2018 – Present):

Lead the development and monitor the implementation of strategic plans, standards and procedures, good practices in line with Eskom and ERE policies and National legislation.

Manage ERE operations (i.e. commercial, industrial and residential portfolio) in an effective and efficient manner.

Manages the Eskom Real Estate Facilities according to and takes full responsibility for Occupational Health and Safety Act (OHSA), environmental and integrated risk management requirements.

Evaluate business needs at a provincial and/ or Regional level with the intent to formulate long, medium- and short-term regional business plans and strategies for development, acquisition, leases, maintenance and disposal of asset.

Align the regional strategies, processes and work instructions to ERE objectives, policies and standards.

Position the ERE service and ‘image in regions/ province(s) in accordance with ERE Operating model and standards.

Ensure the Implementation and maintenance of standardized Regional business plans, Management: Systems, Policies, Procedures and standards and take corrective action on deviations.

Human Resources Management:

Identify, attract and retain core, critical, and scares skills.

Develop and maintain strategies to forecast future Human resource requirements in line with Organizational objectives.

Maximize resource utilization by ensuring use of best practices.

Develop and monitor effectiveness of participative structures in area of responsibility.

Drive attainment of operational performance through development and monitoring of Score Card and implementation of performance management system.

Drive improvements in the team ensuring the service area is focused on delivering excellent customer services.

Operations Management:

Ensuring sound financial position by establishing and monitoring controls using facilities Management systems, managing asset utilization, KPI's and projections.

Aligning the Eskom’s Facilities cost/m with the industry norms by means of external benchmarking and informal networking.

Aligning Regional: Occupancy cost's/m with BU's objectives through the following: o Standardization on Lease management.

o Optimal usage of space.

o Maintaining property value of all Eskom owned properties. o Rationalize property Portfolio by Develop long term and short term Regional Development and maintenance plans.

Risk management (i.e. financial, safety, environmental, etc.).

Project and Contract Management.

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Manages the Eskom real estate facilities according to and takes full responsibility for OHSA, environmental and integrated risk management requirements.

Implement and maintain systems and procedure to ensure compliance to Occupational Health and Safety Act and Regulations.

Implement and maintain an Integrate Risk Management system approach in processes and procedures namely ‘SO compliance etc.

Develop and monitor risk mitigation strategies and take corrective actions where necessary.

Develop and maintain business continuity procedures.

Ensures Compliance of Buildings, Systems and Machinery in terms of OHS Act, SANS and GMR requirements: Machinery Regulation).

Stakeholder Management:

Develop and maintain strategies to effectively manage stakeholder relations (internal and external) (e.g. service level agreements).

Develop and maintain contractor and partnering relationships for the benefit of the client.

Establish and maintain collaborative working relationships between projects delivery section, portfolio management section, internal and external stakeholders and the client.

Ensure that relevant governance structures are in place and effective.

Liaison and implement communications strategies with all relevant Stakeholders internal and external.

Ensure healthy customer relations and entrench a “do it the first time” approach. HO Facility Manager Megawatts Park – (March 2016 – August 2018):

Drove timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance.

Identified maintenance risks on Client’s property and equipment towards evaluation and resolution.

Implementation of an effective HSE, Quality and Risk Management system in conjunction in accordance to Client needs.

Ensured optimum utilization of available resources in various maintenance works.

Ensured timely delivery and appropriateness of parts and spares for effective maintenance execution.

Continuously monitored and evaluated maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instruction.

Identified gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.

Managed back to back SLA agreements with suppliers and contractors.

Monitored service providers’ (contractors) performance and effect corrective action on any deviations to the SLA.

Assisted in the management of technical projects and providing technical support, where applicable

Demonstrated and instilled effective adherence to processes on infrastructure maintenance.

Explored and recommended innovative methods, based on best practices, in order to bring about cost-effective solutions.

Managed operations within allocated budget.

Managed technical staff performance and facilitated improvement through regularly monitoring performance and providing required coaching, support and feedback.

Managed performance and conflicts within subordinate employees and effect corrective actions, in line with company policies/procedure.

Ensured adequate staff placement i.e. prepared suitable shift-roster and managed/approved applicable leave for subordinate employees

Responsible for training, coaching, mentoring and development of technical staff. 3

Facility Manager: Simmerpan National Key Point – (May 2014 – March 2016):

Implemented strategic plans, and managed Real Estate and Facilities Management, for commercial, Industrial, residential assets in an effective and efficient manner to maintain viability of the portfolio and support to organizational objective. Key Performance Area includes the following:

Provided business leadership and direction towards the accomplishment and smooth management of corporate property establishment.

Ensured sound financial management.

Directed the activities of the professional team focusing on key performance area, developments and harmonization.

Implemented strategies for Strategic direction to maintain the leading edge.

Managed Eskom Real Estate facilities according to and takes full responsibility of OHSH Act legislation and environmental requirements.

Functional Output/ Activities:

Implemented Eskom Real Estate vision and mission.

Authorized all decisions as the delegated authority on behalf of Eskom Real Estate.

Determined and managed key performance indicator.

Ensured 5-star service level.

Enhanced productivity and professional service by appointing a champion and implementing TQM.

Core Business:

Maintenance and upkeep of buildings.

Engineering integrity of buildings and plant.

Project and Contracts Management.

Statutory compliance, OHS Act, environment and building regulations.

Responsible for catering and accommodation management.

Responsible for transport management.

Developed and managed effective control mechanisms and procedures about building services and technicians.

Ensured that the following documentation was maintained and continuously updated: o Asset Registers.

o Contractual Documentation.

o Warranties and Guarantees.

o Statutory Compliance Certificates.

o Operations and Management Manuals.

Ensured compliance of Technical Services with the Occupational Health and Safety Act and contractual obligations.

Ensured operational discipline in an environment with numerous events and functions. Employer: PASSENGER RAIL AGENCY OF SOUTH

AFRICA

Period Employed: November 2011 – April 2014

Position Held: Head of Facility: Senior Manager Facility Reason for Leaving: Career growth

Managed and directed the overall operation of all Facilities and Depots assigned to the Region by implementing relevant policies, procedures, systems and financial controls in order to deliver a cost effective, professional and customer orientated service to the tenants, internal clients, commuters and other stakeholders. Facility Structure includes the following discipline:

Technical Officer - Technician on the ground doing preventive and corrective work.

(Total staff 43)

Technical Service Manager Support - Senior Engineering Team and Engineering Technical.

Responsible specification, both electrical and mechanical engineering. (Total staff 17) 4

Coached Cleaning Department - Cleaning of trains (Total staff 339). Strategic Responsibility:

Provided input to company strategic plans.

Developed departmental strategic plans with regards to facilities management and projects (capex).

Prepared Asset Management Plan and review on annual basis.

Developed 3-year preventative maintenance strategic plans and review annually.

Reviewed departmental structure and operations to ensure structure allowed for optimum operating efficiencies and cost effectiveness. Preventative and Reactive Maintenance:

Planned annual preventative maintenance schedule and reviewed schedule as required.

Monitored performance of service providers according to service level agreements for preventative and reactive maintenance including quality control of all work undertaken.

Followed up closely on progress and completion status of calls logged on the system for reactive and preventative maintenance.

Manages service level agreements:

Drafted service provider contractual documentation ensuring legal compliance.

Negotiated and finalised contracts with service providers assessing associated risk prior to agreement.

Verified supplier invoices prior to processing for payment.

Monitored contracts for efficiency/performance and amended contracts when required.

Addressed contractual disputes relating to performance and delivery.

Ensured service level agreements met preventative maintenance schedule. Manage Service Provider Performance:

Monitored service levels of service providers.

Conducted onsite inspections and analysed feedback.

Addressed areas of concern with service providers to agree upon corrective actions.

Followed up on areas of concern/non-performance.

Conducted weekly status meetings with service providers. Procurement:

Procured stores and Capex items as required according to company policy. General Administration:

Verified procedural forms, checklists and occurrence records received from Service Providers.

Prepared consolidated reports summarising performance of outsourced activities to indicate and explain variances and related outcomes.

Managed documentation and recordkeeping systems.

Updated operating procedural manuals, contract files and registers.

Assisted with audits by providing information as required

Followed up with service providers to provide documentation on all work.

Managed facilities in accordance with ISO regulations.

Managed and updated policies and procedures for Facilities Services Department.

Prepared annual building status report including recommendations for repairs and replacements.

Prepared and managed departmental budget.

Project Management:

Developed budgets for recommended projects (CAPEX) and (OPEX).

Followed procurement procedures for capex approval.

Drew up tender documentation following MFMA and Supply Chain Regulations including technical specifications.

Evaluated tenders received and made recommendations.

Managed project contracts ensuring the fulfilment of the contract and the co-ordination with other departments.

Adhoc refurbishments.

Staff Management:

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Set objectives and plans activities for the department.

Conducted performance reviews.

Established training and development needs of department.

Monitored and controlled adherence to company policy.

Monitored and controlled adherence to disciplinary codes. Employer: JOHNSON CONTROL FACILITY

MANAGEMENT

Period Employed: May 2010 – September 2011

Position Held: Key Account Facility Manager (BPSA

Petroleum)

Reason for Leaving: Career growth

Ensured exceptional highest standards of facilities co-ordination.

Developed Customer Relationship to position JCI as high-level business service providers of choice.

Ensured operational discipline to the contract was delivered whilst ensuring the delivery of annually agreed targets for profit were achieved as planned.

Managed a multi-million-rand facilities budget in a cost-effective manner.

Managed resources and development of teams to ensure quality services were consistently delivered.

Drove Control of Works and Safety Compliance.

Managed team of auditors on safety and statutory compliance. Key Performance Areas:

Created customer confidence through delivery excellence in FM delivery and continuous improvement and introduction of best practice.

Responsible for regular negotiations regarding the contract interpretation and implementation.

Responsible for services include the full range of the client’s non-core activities from maintenance to environmental affairs.

Participated in and support client projects not driven by JC.

Profit and loss accountability for customers across all areas of IFM business, including ownership and co-ordination of JCI products and services, which were delivered from outside FM Operations.

Responsible for management of a diverse team of employees and business suppliers to ensure quality services were delivered consistently.

Development of relationship with business partners to provide integrated services.

Interfaced with business partners including the procurement function, performance evaluation and measurement.

Regular communication and reporting covering all aspects of the business.

Managed and monitored compliance of the Service Level Agreements (“SLA’s”) entered with the client and business partners.

Ensured the delivery of services exceeded agreed “SLA’s” covering Hard and Soft Services.

Developed and managed effective control mechanisms and procedures about building services and technicians.

Ensured that the following documentation was maintained and continuously updated: o Asset Registers.

o Contractual Documentation.

o Warranties and Guarantees.

o Statutory Compliance Certificates.

o Operations and Management Manuals.

Ensured compliance of Technical Services with the Occupational Health and Safety Act and JCFM contractual obligations.

Ensured operational discipline in an environment with numerous events and functions. 6

Employer: TFMC

Period Employed: January 2000 – April 2010

Position Held: Various Positions (see below)

Reason for Leaving: Career growth

Operational Facility Manager Central Region-North West – (January 2008 – April 2010):

Key Performance Area includes the following:

Business Case and Project Management (Build New or Develop).

New Lease Acquisition (Commercial, retail, equipment).

Soft Services.

Workplace Services.

Real Estate Management.

Request Management.

Portfolio Optimisation.

Contract Management.

Daily Operational issues and Management include:

Integration / Optimisation:

o Understand and evaluate client business requirements. o Understand statutory requirements.

o Understand client portfolio.

o Determined gap between required standards and existing situation. o Evaluated and provided optimal integrated FM solutions based on best practices. o Applied life cycle costing for all services.

o Created short, medium- and long-term plans integrating and optimising all service delivery.

o Responsible for total integration of TFMC’s services to meet client requirements. o Workspace Utilization.

o Property Utilization.

o Asset optimization.

o Energy optimization.

o Terminate Leases.

o Selling of Properties.

o Mothball.

CRM:

o Acted on behalf of the customer.

o Principal agent for the customer.

o Facilitated effective communication.

Contract Management:

o Ensured service delivery to the client’s property portfolio. o Identified (and managed) risks to the portfolio. o Ensured compliance to statutory requirements.

o Knew client’s assets.

o Responsible for Project management.

o Proved/measured/reported service delivery.

o Governance.

o Managed quality of service delivery.

Soft Service and Workplaces:

o Maintained review /contract.

o Did soft service audit.

o Managed Budget

o Managed customer request.

o Attended supplier meetings.

o Manager parking premise, furniture and churn.

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o Registered non-conformance and managed corrective actions. o Real Estate Management.

o Managed lease renewals.

o Managed contract- Landlord responsibilities.

o Maintained database and do audit.

o Utilities Management-new connection and property acquisitions. o Co-user Management- Container assessment, sign approval etc. o Maintained Tenant relationship.

o Verification of Dummy account with Municipality and Eskom. o Signed off utilities contract.

o Managed Budget.

o Manage Budget.

Operational Service Manager for Central Region-North West, Free State and Northern Cape – (January 2004 – December 2007):

Adherence, utilization and control of Operational budget.

Management of Capital budget.

Disaster Management.

Work Order Management.

Defining customer specifics SLA’s and requirement.

Achieving SLA Target.

Managing customer perceptions and complains.

Diversity Management.

Operational planning and executions.

Ensured statutory compliance and OHSACT.

People Development.

Leadership and Culture change.

Development and Implementation of operational plans.

Daily Operational issues and Management included: o Managed staff doing preventive and corrective maintenance on site. o Provided Emergency power in-case of power failure and doing maintenance on all mobile standby.

o Air-conditioning repair and maintenance-provide cooling to all telecom equipment. o Infrastructure- cleaning of site interior and exterior o Provided 24hr fire and access security system (BMS monitoring). o Facility Management, Property and Soft service.

o Manager and control budget, capex and tool / PPE. o Approved invoice for work completed.

o Budget monitoring and do weekly variance reporting o Coordinated with supply chain about material etc. o Liaised with customer on daily bases, call centre agents about complains from client and action the complains.

o Quality Inspection and Job Observation for work done/completed. o Responsible for fleet management.

o Ensured all radio communication tower lights were in operation (mast and tower). o SAP daily management and approval.

o Monthly Regional Meeting with clients-progress reporting.

Projects-Ongoing project currently being managed for entire Central Region (North West, Northern Cape and Free State):

o Managed Fire Extinguisher Contract - doing installation and maintenance on fire bottle, fire horses and sprinkler system.

o Managed Lifts Contract which include reputable company, OTIS, MELCO and SCHINDLER, month preventive maintenance and corrective. o Managed Medium Voltage Company- by ensuring our power system is 100% available, quarterly maintenance is carried out.

o Managed UPS contract, installation, commissioning and monthly maintenance. 8

o Managed Hoist Beam or Crawl Beams.

o Ensured compliance about Occupational Health and Safety Act. o Compliance to SLA with all external contractors. o Quality Inspection and Job Observation for work done/completed. o Approved invoice for payment, once all standard was adhere-to. o Did high level reporting about system failures and noncompliance. Service Manager - Multi discipline: Energy, Fire and Access and Security, Air- conditioning and Infrastructure Maintenance (January 2000 – December 2003):

Planned corrective and preventive maintenance as per SLA.

Energy: Standby machine provided emergency power to all telecommunication equipment in case of Eskom power failure.

Maintained fire and access control via monitoring system BMS (include intruder alarm and security checks).

Repaired and maintained all air-conditioning system by ensuring cooling was available 24/7hr.

Did infrastructure maintenance and this included site cleaning, gardening, and building interior and exterior cleaning.

Facility Management - by ensuring compliance and adherence, soft service, optimisation, leasing etc.

Responsible for Human resource management, 26 staff excluding external contractors.

Responsible for daily management of operational issues, call-out, standby and budgeting.

Provided customers with solutions.

Fleet management.

Ensured Compliance to safety issue in the region. Employer: TELKOM SA

Period Employed: January 1993 – December 1999

Position Held: Various Positions (see below)

Reason for Leaving: Career growth

Trainee Technician – (January 1993 – December 1996):

Responsible for Maintenance and Repair on telecommunication equipment. Technical Office – (January 1997 – December 1999):

Responsible for installation of telephone lines, cable repair, faults finding DCS20, maintenance and repair.

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