MILAN MILANOVIC

***-*** **** ** *, Toronto ON, M*A 4T5, Canada

ad19vo@r.postjobfree.com

+1-416-***-****

SUMMARY

With over 20 years of experience in the information technology field, I have built and led IT solutions for various industries, including retail, education, and media. My core competencies include IT management, consulting, planning, roadmaps, and integrations, both on premise and cloud. I have launched web and mobile applications, audio/visual integrations, and digital signage. My mission is to deliver innovative and reliable IT solutions that meet the needs and expectations of my clients and stakeholders.

EXPERIENCE

Delivery Manager Senior, Levi9 Technology Services, Novi Sad, Serbia: May 2022 – May 2023

• Leading expert teams of software architects, developers, testers and DevOps engineers. Delivering, maintaining and operating new and existing applications, products and platforms for US based client LiveRamp on Google Cloud Platform, Amazon Web Services and Azure.

• Utilizing modern methodologies: Agile, Kanban, Scrum, CI/CD and related supporting tools: Jira, Confluence, SharePoint. IT Manager, Touchstone Institute, Toronto, ON: August 2015 – September 2021

• Built and managed custom applications on SaaS platform Zoho Creator/Deluge featuring: Examinee, CRM, Registration and Admin sections. Launched automated records import processes from SFTP to Zoho Creator using Zoho API 2.0, OAuth and PHP scrips. Zoho Creator applications lowered records storage hosting costs by 90% annually. Continuous maintenance and improvements of Zoho Creator portals for Touchstone Institute’s Exam Administrations IENCAP, ARNAP and Education PRP/CMP lines of business.

• My role was supported by two internal reports: Exams Technologist and Facilities Coordinator and external help desk and NOC team.

• In 2017 led a team of developers and subject matter experts to define and build SaaS based web platform for Touchstone Institute Registrations operations. Selected Zoho Creator/Deluge platform and built the new online exams registration system. • Oversaw deployment of secure VPN solution leveraging Fortinet enterprise security appliance with TLS1.3 inspection and IPS. Led Office 365 and Microsoft 365 Enterprise deployment, migration of on premise Exchange to Exchange Online along with Azure AD integration for single sign-on and multi-factor authentication.

• IP/telecom and Audio/Video (AV) infrastructure and services for new office move, planning and build out: Jan. 2016 to Jul. 2016. Completed holistic network wiring topology and design for LAN, IP telephony, IP audio, IP video surveillance. IT Manager, Berkeley Payment Solutions, Toronto, ON: July 2014 - July 2015

• IT infrastructure responsibilities: 2 data centre sites and office headquarters in downtown Toronto.

• Directing 2 external IT services vendors: Kinkora and Technical Action Group - key metrics, SLAs, enterprise infrastructure management and support, hypervisors, servers, firewalls, IDS/IPS, end user support.

• Led new infrastructure build-out: Primary Site, Private Cloud at CenturyLink (HP, Juniper, SonicWall, vSphere) and Secondary Site at Peer1 – featuring Berkeley built payment card management web application (3-tier architecture, Windows 2012 R2 VMs, MS SQL 2014, IIS 8.5).

• Integrating DevOps methodologies with development and infrastructure teams for planning, client integrations, upkeep, improvements and upgrades.

• Managed IT services for a joint web application project with a major Canadian bank, covering infrastructure, APIs and VPN integration with partner vendors Equifax, Global Payments, Finscan and GSI. Production Supervisor, Ogilvy & Mather Redworks, Toronto, ON: April 2013 - April 2014

• Supervising digital studio production of 20 Mac OS X workstations, team of 10 developers and digital artists. Campaign dockets scoping, cost, timelines and schedules and related QA. Docket realization via HTML5, CSS3 and other interactive technologies in delivering world class communications solutions.

• Clients: American Express, Tim Hortons, Homesense and Unilever – responsive design, development, optimization, deployment and user experience (UX) for landing pages and emails - UX QA for 30+ mobile, web and desktop email clients – Litmus email testing tools for Outlook, Gmail, Yahoo et al., as well as mobile email clients for iOS, Android, Windows Phone and Blackberry.

Senior IT Consultant, Independent Contractor, Toronto, ON: April 2010 - March 2013

• Shaw-Almex: Server and telecommunications rooms build-out, VMWare production VMs, WAN, LAN and Wi-Fi infrastructure deployment.

MILAN MILANOVIC

320-218 King St E, Toronto ON, M5A 4T5, Canada

ad19vo@r.postjobfree.com

+1-416-***-****

• Holt Renfrew: PM on 2 projects: new Digital Signage/Visual Communications, upgrade Chip & Pin Debit/Credit terminals. Requirements gathering, vendor selection, pilot implementations, production rollout schedules and related tasks.

• Hardboot: PM for team of 5 developers, UX, UI and QA analysts specializing in LAMP and .NET initiatives. Realized RFP, SOW for CMS, mobile websites. Maintenance and client support for MPay2Park mobile app.

• MyThum Interactive: Carrier-grade SMS/MMS messaging gateway operations on ANAM Eclipse platform. Client facing support and troubleshooting of MyThum APIs featuring SMS, MMS, WAP Push, SMPP and HTTP/HTTPS protocols. IT Projects Manager, SWAROVSKI Canada Ltd., Toronto, ON: February 2007 - February 2010

• Head of IT for the Canadian subsidiary managing 2 direct reports and regional Service desk team in Cranston, RI.

• Selecting and managing vendors (Allstream, Bell, Rogers, IDTTime, TigerDirect), projects, performance metrics, solutions and technologies for retail and wholesale operations. Led projects with Capex and Opex budgets: $100K - $2M, collaborating with cross-functional teams from USA, Austria and Canada.

• IT infrastructure build-out for over 40 Swarovski stores, deploying: POS software and hardware, digital signage installations, Cisco 800 VPN routers and T1 connectivity, IDTTime.com Biometric terminals and Staff Scheduling server, Windows Terminal Services server.

• Head office server room design, build-out and servers virtualization on VMWare VI3 platform with High Availability - migrated 20 Windows 2003/2008, IIS, Exchange 2003/2007 servers to VMWare VM instances.

• Provisioning desktop, notebook and Wi-Fi in staged rollouts – multiple locations covering 100 users.

• 40 store POS upgrade to Retail Pro V8.52: IBM SurePOS terminals, DR SLA with IBM Services – standard POS system image, defined store POS recovery process.

Senior IT Consultant, Apex Systems Consulting Inc., Toronto, ON: April 2006 - February 2007

• Managing client IT/IS solutions and ERP systems – resource planning, forecasting and production reporting. Business process design and development: MS SQL Server 2005 – Stored Procedures, SQL queries, reports design in MS Visual Studio 2005 and MS Reporting Services. Supply chain, B2B and B2C sites, maintenance, scheduled releases, hosting and collocation services. Data Collection Solutions using PocketPC and ASP.NET. IT Manager, HUGO BOSS Canada Inc., Toronto, ON: August 2001 - April 2006

• Head of IT Department for Canada with focus on ERP and POS and related infrastructure, servers, data communications, storage, performance metrics and vendor management.

• Server room design and build-out, HP/Compaq DL series servers, Eaton UPS, patch panelling, Cisco 2600 series routers and Cisco 1900 series switches.

• Managing a team of 2 direct warehouse and retail IT support technicians and outsourced teams of programmers and systems integrators.

• Projects and solutions with Capex and Opex budgets $100K - $2M, involving cross-functional teams from USA, Germany and Canada.

• Led two POS store integration projects with training for Hugo Boss UK: Flagship HUGO BOSS Shop in Sloane Square, London and HUGO BOSS Shop in Liverpool.

• Led Warehouse Management System mobile application development and implementation: Intermec handhelds (MS Pocket PC, Embedded SQL) delivered four-fold speed increase in inventory tracking and identification. EDUCATION

• ITIL Foundation Certification

• Ryerson University, Information Technology Management

• Cisco CCNA Certification

• Seneca College of Applied Arts, UNIX Systems and C Programming PLATFORMS

• Servers, OSs: Ubuntu Server, CentOS, Mac OS X, AIX, Windows Server, SharePoint, Microsoft 365, Exchange (on premise, cloud), Group Policy, Terminal Services, WSUS, IIS, MS SQL Server and SSRS

• Web, SaaS, PaaS: Zoho Creator/Deluge, Zoho CRM, MS Azure Portal, Azure AD, Amazon EC2, Plesk, MySQL, Apache, phpMyAdmin, PHP, FileRun, Jira, Confluence, Wordpress CMS, Kentico CMS, Moodle LMS, ANAM Eclipse SMS/MMS

• Infrastructure: VMWare, Hyper-V, Cisco routers, switches, SAN, NAS, backups, CAT5/6 cabling, patch panels, server rooms, ventilation, enterprise UPS

• IP telephony, IP audio, IP Video Surveillance: exacqVision Enterprise, NVRs, Axis IP cameras, Network I/O Modules, Public Announcement (PA), Crestron automation, 3CX IP phone system, video control rooms, video walls Cyber security: keyless entry systems, VPN, SSO, MFA, SIEM, EDR

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