SUMMARY OF QUALIFICATIONS:

SUBSTANCE ABUSE COUNSELOR: Trained as a Substance Abuse Counselor in a critical role conducting individual intake assessments and interviews. Conducted critical screening as well as utilized approved screening agency tools and techniques.

10 YEARS PROVEN ABILITY to adapt and learn Electronic Medical Records software across different parameters as well as trained staff in other health environment venues. Experience commensurate with a Bachelor’s Degree.

CLAIMS SUPERVISOR: Supervised staff of over 30+ employees. Maintained payroll records, kept accurate personnel files and performance reviews as well as confidentiality. Recruited, interviewed, trained and coached employees.

SENIOR CLAIMS EXAMINER and CASE MANAGER: Handled soft tissue, catastrophic and deceased party claim files adhering to insurance company stipulations to contact claimants within a 24-hour window. Analyzed claims and set projected financial reserves for exposures on accounts. Consulted injured claimant for treatment status and projected extent of recovery. Recorded patient vital signs. Reviewed hospital records for new information. Followed-up on 300+ case files monthly. Processed electronic bills from doctors, medical facilities, hospitals, ambulance and airway transportation, pharmaceutical, general dentistry, orthodontics, ophthalmology and other healthcare providers deemed related to the motor vehicle accident. Adhered to NYS Insurance Dept Regulation #68 based upon NYS Worker’s Compensation Board. Set up Independent Medical Exams based upon review of doctors and patients’ treatment plan. Procured police report documentation for verification. Monitored files, tracked trends, flagged files for fraud relying on the assistance of the SIU dept and critical legal agencies. Prepared case claim files with mixed negligence. Handled out-of-state, out-of-country claim files (Canada) and made proper monetary exchanges. Provided excellent customer service. Proven proficiency to manage, multitask and able to adapt to extremely high workloads.

ACCOUNT EXECUTIVE: Managed designated sales territory with limited supervision. Able to identify and procure new sales opportunities within a pressure-oriented sales role. Made 100+ sales calls per day. Maintained current regional clientele and expanded territory.

CONTACT:

PHONE:

516-***-****

EMAIL:

ad19v4@r.postjobfree.com

ROBERTA WHITFIELD

WORK EXPERIENCE

2022-2023

INTERN CLINICAL FIELD WORKER

KINGSBOROUGH COMMUNITY COLLEGE, Brooklyn, NY

Conducted initial intake client interviews for residents of Samaritan Daytop Village, Forbell Men’s Shelter, Brooklyn, NY. Preferable mode of counseling Motivation Interviewing by partnering, encouraging, accepting and evocation. Reviewed assessments with clients which included Drug Abuse Screening Test (DAST), Michigan Alcohol Screening Test (MAST), Modified Mini Screen (MMS), South Oaks Gambling Screening (SOGS), Patient Health Questionnaire (PHQ9), The ZUNG Self-Rating Anxiety Scale (SAS), The ZUNG Self-Rating Depression Scale (SDS) as well as the Communicative Disease Assessment using the Avatar EHR/EMR Software. Assessment tools provided a measure of determining substance abuse, reoccurring mental disorders, crisis intervention based upon responses by responses.

Co

2015

FIELD SERVICE REPRESENTATIVE

KCI ACELITY 3M, San Antonio, TX

Exposure to medical device industry through negative wound vac customer service position. Communicated with clients, hospital staff developing and building a rapport. Maintained confidentiality and discretion concerning client personal information. Travelled to and from hospitals, nursing home facilities and patient’s homes when required providing general information and training regarding their wound vac and other information. Worked with other service representatives.

2014-2015

NEW SMALL BUSINESS SALES REPRESENTATIVE

ADT, Melville, NY

Prospected for new small business leads in addition to addressing current customer service for existing customers. Provided security solutions to a wide range of vertical markets. Built customer base throughout territory. Conducted outside field sales work as well as cold calling for new business on an ongoing basis.

2013-2014

ACCOUNT EXECUTIVE

NATIONWIDE PORTRAIT STUDIOS, Gallatin, TN

Solicited and developed substantial new business for photographers throughout the Nassau, Suffolk County NY area. Maintained current accounts. Renegotiated new accounts and reassured clients of excellent service. Explained all facets of the Nationwide Studio, Teddy Bear Portrait Studio subsidiary products.

2011-2012

ENTREPRENEUR

Created own graphic arts company to produce print publications for small companies and church organizations.

2011

ACCOUNT EXECUTIVE

LITURGICAL PRINT PUBLICATIONS, Cromwell, CT

Solicited new business through in-house sales tools as well as using creative means. Reviewed competitive bulletins to search for new business.

2010-2011

HUMAN RESOURCES ASSISTANT

AIRSERV CORPORATION, Jamaica, NY

Screened prospective candidates for job openings and assisted in all aspects of the hiring process. Located adequate space to hold Job Fairs throughout JFK Airport. Conducted Job Fairs. Administered drug test and kept accurate and confidential records of results. Followed-up on employee complaints and discrepancies on payroll, vacation time, PTO etc. Handled Q&A related to health insurance enrollment and other benefit packages.

2007-2010

TEMPORARY AGENCIES, Melville, NY

2000-2007

SALES, CLAIMS SPECIALIST, CLAIMS MANAGEMENT and CLAIMS SUPERVISION

GEICO CORPORATION, Woodbury, NY

Career at GEICO spanned over a period of 7 years, first joining the insurance company in the Sales Department then was promoted to the Claims Department superior claims case management then supervision. Held a 99% Dependability Rating.

Ensured customer service excellence.

Supervised staff of over 30+ employees. Maintained payroll records, kept accurate personnel files and performance reviews as well as confidentiality. Recruited, interviewed, trained and coached employees.

EDUCATION & CERTIFICATION

NYS OASAS CERTIFIATION CASAC-T (EFFECTIVE October 2023)

ASSOCIATE IN SCIENCE DEGREE, CHEMICAL DEPENDENCY

KINGSBOROUGH COMMUNITY COLLEGE, BROOKLYN, NEW YORK

THE NATIONAL SOCIETY OF LEADERSHIP and SUCCESS 2022

MEMBER OF PHI THETA KAPPA NATIONAL HONOR SOCIETY 2023

GPA 3.58

SKILLS

Customer Relations Managing (RM): Avatar Behavioral Health EMR/HER Software, Salesforce, Sales Genie and ZoHo; Microsoft Word; Microsoft Excel; Microsoft Power Point; Graphic Artist using Adobe PageMaker; Typing (80+wpm); Facilitator of Development Workshops, Toastmasters USA and strong negotiation and settlement; Medical Diagnostic codes and Legal terminology. Excellent communication skills. Attention to detail. Time management. Able to multitask.

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