Alan Leroy Williams II

Senior Exchange /Office **5 Engineer

Email: ad19ut@r.postjobfree.com

Phone: 502-***-****

Profile Overview

•Boasting a wealth of 17+ years in the IT field, I bring over 12 years of specialized expertise in the successful implementation, migration, and management of Microsoft/Office 365 ecosystems. My proficiencies span across vital components such as Active Directory, Exchange, SharePoint, OneDrive, and Teams.

•Skilled in migration tools such as BitTitan, ShareGate, and MSMT, I have hands-on experience in the architecture, installation, configuration, testing of Microsoft Exchange Server both on-premises and online.

•My skills extend to server virtualization using Microsoft Hyper-V and VMware, configuring, and maintaining Microsoft Exchange servers in multiple Database Availability Groups (DAGs), and overseeing Active Directory functions, including user accounts, security groups, Group Policy Objects, and file/print services in Microsoft Windows Server environments.

•Adept at leading organizations through transformative journeys related to Microsoft Teams, encompassing assessments, user adoption strategies, content migration, and seamless integrations to optimize productivity.

•Specialized in facilitating smooth migrations to Microsoft Teams, excelling in comprehensive data migration, and designing tailored training programs to aid users in adapting seamlessly to the new interface. Additionally, I am adept at configuring, operating, and maintaining Azure Active Directory (now Entra ID).

•Collaborating with business leaders, I provide recommendations for enterprise solutions tailored to meet business requirements related to Microsoft technologies.

•Notably, I specialize in migrating third-party messaging platforms to Teams and transitioning from on-premises SharePoint to SharePoint Online.

•My proficiency extends to network protocols, including OSPF, TCP/IP, VLANs, DNS, and DHCP.

•I am well-versed in Microsoft security and compliance tools such as Defender for Cloud, O365 Compliance Centre, and Azure Information and Rights Management (Purview).

•Experience with Intune and Microsoft Endpoint Management, along with hands-on expertise in PowerShell scripting and toolmaking, further enhances my capabilities.

•Adhering to ITIL best practices, I possess cloud security and email hygiene skills, encompassing Exchange Policies and Mail Flow rules and policies.

•I offer Tier 1/2 systems and network support for incidents across headquarters and remote sites and deliver Tier 3 support for Microsoft technologies, both on-premises and in the Cloud.

•My experience extends to utilizing SIEM and security tools like Nmap, Splunk, Defender for Cloud, Sentinel, Snort, Metasploit, and Nessus.

•I am responsible for maintaining the currency of all Windows servers, Exchange servers, and SharePoint servers with the latest security and software upgrades.

•Additionally, I resolve escalated messaging tickets from the service desk, addressing mail flow, client/mobile device connectivity, and access issues in the Exchange system.

•In managing incidents and change requests related to the Microsoft server network, I leverage ServiceNow, Jira, and BMC Remedy ITSM Suite to ensure efficient and effective resolution.

Technical Skills

Microsoft Exchange Servers: Exchange 2007, 2010, 2013, 2016, 2019 Exchange Online

Exchange Messaging Systems: Exchange Management Console (EMC), Exchange management console (EMC), Managed Availability, Exchange Admin Center (EAC), Front End Server, Back End Server, Directory Server, High availability, Resiliency, Outlook Web Access (OWA), Database Availability Group (DAG) DAC Mode, Continuous Cluster Replication (CCR), Standby Cluster Replication (SCR), Local Copy Replication (LCR), Hub Transport Server, CAS Array, Hub Transport Server, POP, IMAP, Pool, Transport pipeline

Microsoft PowerShell: Exchange Management Shell, Teams PowerShell Module, Azure AD Module

Unified Communications (UC): Teams Phone Systems, Direct Routing, VOIP, UCoIP, Calling Plans, Dial-In/Dial-Out, Lync Online

Operating Systems: Windows Server 2008 & 2008/R2, Windows Server 2012 & 2012/R2, 2016, 2019, 2022, Linux/Unix, Windows XP/7/8/10/11

Networking: Cisco technologies, Routing, LAN, WAN, networking protocols, TCP/IP, DNS, SIP, MAPI, SMTP, 3COM, VNC, VPN, RDP, Backup/Recovery, Terminal Server, Lan/Wan

Virtualization: Azure Virtual Machines, Microsoft Hyper-V, VMware ESXi hypervisor, VMware vCenter Server Virtual Machine, VMware vSphere, Oracle VirtualBox

Tools and Software: Microsoft Office Suite, Trend Net, SolarWinds, Duende IdentityManger

Outlook: Outlook Web App (OWA)/Outlook on the Web (OOTW) for 2016

Professional Experience

10/ 2022 – Present Sr. M365 Migration Architect

Humana, Inc.

Louisville, Kentucky

As the lead architect spearheading a critical project, I played a pivotal role in orchestrating the seamless migration of M365 data to a newly established company. This undertaking was necessitated by a court-ordered divestiture that emerged because of a recent merger between parent companies. Serving as the driving force behind this intricate data migration, I showcased remarkable leadership and technical prowess, ensuring smooth and efficient execution from start to finish.

•As the strategic architect orchestrating a meticulous tenant-to-tenant M365 Migration, I navigated within legally mandated constraints and met stringent deadlines.

•Serving as the singular point of contact and Subject Matter Expert (SME) for M365 Migration, I meticulously planned, purchased, configured, and executed a flawless migration of over 400 user mailboxes using BitTitan, complemented by Sharegate for processing 70+ teams, 400 user OneDrive’s, additional shared and Teams OneDrive’s, Planner accounts, and multiple large SharePoint sites.

•Throughout the migration process, I upheld security and compliance standards, employing best practices and migration tools to guarantee data integrity. I also implemented Duende IdentityServer for identity management and SSO/MFA

•Post-migration, I provided unwavering support to end-users, overseeing security measures and compliance protocols for data safeguarding.

•Rigorous testing and validation procedures were implemented to ensure the accuracy and completeness of the migrated data.

•Drawing upon engineering expertise, I proactively identified and addressed project pain points, optimizing workflows for enhanced efficiency.

•My collaboration with the destination tenant team ensured a seamless transition without additional engineering support.

•Creating, modifying, and deleting user accounts and groups within the directory.

•Ensuring secure access to resources by authenticating users and authorizing them to access specific network resources, applications, and services based on their permissions and group memberships.

•Implementing and enforcing group policies across the network, including password policies, security settings, account lockout policies, and other configurations to maintain security and compliance.

•Efficiently managed all remediation for the destination tenant, demonstrating precision and expertise in handling requests and concerns.

•In an ongoing commitment to excellence, I developed comprehensive migration documentation for future reference and knowledge transfer.

•Continuously staying abreast of the latest M365 advancements and technologies, I leveraged them to enhance migration processes and efficiencies, ensuring a cutting-edge and seamless experience.

04/ 2020 – 09/ 2022 Lead O365 Engineer & Messaging Expert

Merrill Lynch

New York, NY

I played a central role in a project vital to Merrill Lynch’s multi-geographical infrastructure, taking direct responsibility for the entire O365 landscape. My scope included overseeing Intune, Exchange 2010/2013/2016/2019, Skype, Teams, and Exchange Online.

•Provided comprehensive support for the multi-layered Exchange environment at Merrill Lynch, overseeing four Exchange 2010 servers, two Exchange 2013 servers, two Exchange 2016 servers, and three Exchange 2019 servers.

•Successfully executed a multi-geo exchange migration, transitioning from privately hosted data centers to public data centers (Exchange Online), and accomplished a parallel multi-geo OneDrive migration.

•My expertise extended to mastering the Proofpoint email gateway system and achieving a high level of proficiency in Microsoft products, earning level 12 and 7425 points in self-learning across Azure, 365 platforms, .Net, SQL Server, Power Platform, and more.

•Consistently stayed abreast of the latest Microsoft changes, with a specific focus on O365 and Azure.

•My responsibilities included working with Intune and I-device deployments, troubleshooting, and implementing Intune policies based on devices and locations, enforcing MFA requirements.

•Actively managed Intune conditional access policies, auditing devices, app policies, and registrations.

•Addressed challenges, such as resolving issues with OneDrive to Teams APIs for authentication of overseas users and implementing the migration of home folders to OneDrive.

•Created detailed documentation for various projects, including the global Teams rollout, and played a key role in assisting with Teams rollout and engineering solutions to encountered problems.

•Contributed to departmental metrics by developing multiple reporting scripts using PowerShell and ensured the Polycom UM solution's firmware was up to date.

•Investigated and resolved issues related to Proofpoint and the anti-spoofing scheme, as well as addressed lost email and rejection issues for emails to devices both internally and externally.

•Designed and maintained the directory structure, including organizational units (OUs), domains, and forests.

•Created and applied group policies to control and configure users' desktop environments, security settings, software installations, and more across the network.

•Ensuring directory data is synchronized across domain controllers and managing replication to maintain consistency and availability of directory services.

•My efficiency was enhanced through the creation of custom scripts for multi-geo commands, showcasing a mastery of the main flow of a hybrid Microsoft Exchange system.

02/ 2018 – 03/ 2020 Lead M365 Transition Engineer

Amgen Inc.

Thousand Oaks, CA

This involvement was integral to bolstering the expansion of services within the M365 stack, constituting a pivotal phase in the merger and acquisition initiative after the acquisition of Horizon Therapeutics Limited Company for a substantial amount of 27.8 billion dollars.

•Executed the migration of exchange, OneDrive, Teams, and SharePoint data in a tenant-to-tenant scenario.

•Employed the AZ Copy tool for seamless data ingestion from source blob storage to target blob storage.

•Utilized Mover.io to efficiently migrate OneDrive user profiles and Sharegate for migrating SharePoint pages, Teams, and channels.

•Configured and activated imported SharePoint pages, meticulously managing permissions.

•Executed timely migrations within specified constraints, addressing any encountered issues during the cleanup phase.

•Effectively communicated project successes and failures to stakeholders.

•Contributed to the architecture of the Azure data migration and configured Azure Threat Protection barriers and Intune conditional access.

•Resolved Single Sign-on issues related to token authentication for all users.

•Managed the configuration of AZ Copy utility, overseeing batch creations and post-migration issue resolution. Leveraged Sharegate for SharePoint content migration to SharePoint Online and Mover.io for data migration from Box, Google Drive, and Dropbox to M365.

•Coordinated 24/7 migration efforts across various regions for seamless progress.

•Oversaw the migration of mail to Exchange Online, managing data transfers, integration, and ensuring quality control of OneDrive data.

•Documented meticulous migration processes for a smooth handover to vested parties.

•Utilized containers, blob storage, and Azure file structures for optimal efficiency.

10/ 2015 – 01/ 2018 Lead Exchange Engineer/ Systems Administrator

Comcast Corporation

Philadelphia, Pennsylvania

The project entailed working within an established environment featuring distributed Exchange 2013 and Exchange 2016 farms in coexistence. I played a key role in the implementation of new Exchange 2016 and Windows 2012/R2 servers, overseeing the migration of multiple existing Exchange 2013 farms to the upgraded Exchange 2016 platform.

•Led meticulous planning for an Exchange migration, utilizing the Exchange calculator and analyzing on-premises Exchange metrics.

•Installed Windows Server 2012R2, executed prerequisites, and created virtualization with Microsoft Hyper-V and VMware. Configured Windows Servers, verified DNS and Exchange systems, and made infrastructure adjustments for optimal migration readiness.

•Installed and configured Exchange servers for both production and test environments, ensuring uninterrupted messaging system uptime.

•Provided High Availability Solutions (DAG) for User Mailbox Databases and managed DNS infrastructure. Administered user accounts, group rights, distribution lists, and implemented high-availability features during the migration from Exchange 2013 to a sophisticated Exchange 2016 messaging environment.

•Implemented Tenant Office 365 with Azure AD Connect and upgraded Active Directory from ADFS 2.0 to ADFS 3.0 for Single-Sign-On.

•Supported Office 365, Intune Hybrid for mobile management, and maintained connectivity with Outlook and User Mailboxes. Addressed external connectivity requirements for Exchange and troubleshooted Office 365 issues.

•Prepared on-premises Active Directory for migration using the IDFIX tool, meticulously documented Microsoft Office 365/Exchange, and provided High-Availability Solutions (DAG) for User Mailbox Databases.

•Managed a networking environment with over 500 servers across 60 locations, closing over 150 tickets monthly within defined SLAs. Resolved networking, hardware, and software issues.

•Managed a substantial VMware environment of over 300 servers, administered an Active Directory environment with over 2,000 users and groups, and oversaw 50 websites.

•Implemented conditional access policies for InTune MAM and AirWatch EMM, configured SCCM for co-management with InTune for hybrid Win10 management, and maintained best practices for user access control.

•Administered a large-scale backup environment of 500+ servers, assisted in training new team members, and handled equipment/software purchases, licensing, and hardware acquisition.

•Maintained a mixed telephony environment, including Avaya, Cisco, Samsung, MiTel, and Shoretel.

03/ 2013 – 09/ 2015 Office 365/Skype-for-Business Engineer

Landstar System, Inc.

Jacksonville, FL

(Landstar System, Inc. is a prominent transportation services company specializing in logistics, particularly third-party logistics. Distinguished by its robust network, Landstar leverages over 11,000 independent owner operators, internally referred to as BCOs (business capacity owners).

•Led a comprehensive upgrade from Lync 2010 to Skype for Business 2015, meticulously planning and designing the migration, including thorough testing in a sandbox environment.

•Successfully migrated thousands of users and established a seamless coexistence between Skype for Business 2015 and Lync 2010.

•Prepared the network requests and ports essential for the new Skype for Business 2015 environment and managed certificate requests, collaborating with the Security Team.

•Designed a Pool Failover between the Main site and DR site, ensuring robust continuity.

•Implemented Enterprise Voice AudioCodes in the Main Site and conducted pre-pilot tests for functionality.

•Guided the production phase migration for all users to Skype for Business 2015, managing the transition of Federation routes and troubleshooting issues.

•Assisted clients and end-users, compiling a knowledge base of valuable lessons learned.

•Successfully integrated with Exchange servers for Unified Communication and voicemail, addressing and resolving challenges related to presence and Outlook meeting synchronization with Skype.

01/2011 – 02/2013 Exchange Administrator

General Electric

Boston, Massachusetts

General Electric Company features one of the lengthiest histories among energy corporations, originating from the consolidation of Thomas Edison's electric companies under a unified brand. Notably, it was among the twelve companies that inaugurated the Dow Jones in 1896, a benchmark index for the highest-traded stocks.

•Effectively managed thousands of user mailboxes on a Microsoft Exchange 2010 system, ensuring seamless operation. Oversaw system monitoring, performance testing, and maintenance for Windows Servers 2008R2 and VMware.

•Proficiently created and deployed operating system template images using the VMware Infrastructure client.

•Administered user and group accounts with hands-on tasks, including password resets, user creation and deactivation, and recovery from accidental deletions. Managed the Domain Name Server (DNS), integral to the directory service's functionality based on a dynamic DNS infrastructure.

•Expertly conducted troubleshooting for Lightweight Directory Access Protocol authentication in applications.

•Utilized System Centre Configuration Manager (SCCM) for patching updates, application inventory management, and software deployment.

•Managed servers using scripting, PowerShell, and Active Directory tools, overseeing installation, upgrades, and decommissioning of servers (Windows Server 2012, 2008R2).

•Responded to AD DS data calls from auditors and implemented diverse backup and restore mechanisms using PowerShell and the STSADM command utility.

•Applied in-depth troubleshooting diagnostics to pinpoint and diagnose directory problems.

•Proactively addressed server issues, built/configured servers, and raid arrays, and demonstrated expertise in designing and implementing Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS, and Group Policy.

•Installed and configured VPN and remote access for users using System Centre Configuration and demonstrated proficiency in troubleshooting and resolving server-related challenges.

06/2007 – 12/2010 Software/IT Systems Technician

Intuit

Mountain View, CA

(Intuit Inc. is an American business software company that specializes in financial software.)

•Set up and ensured proper installation of equipment for employee use, including cables, operating systems, and software.

•Installed and conducted minor repairs on hardware, software, and peripheral equipment in adherence to design and installation specifications.

•Contributed to the design and implementation of security functions for network equipment, covering user ID and password control, backup systems, and disaster recovery plans and tests.

•Collaborated with the Network Administrator to identify, evaluate, and implement hardware and software solutions for the network system.

•Troubleshoot LAN/WAN & network issues, coordinating and escalating problems with appropriate staff for resolution.

•Employed SQL queries to access specific financial information from diverse databases.

•Addressed user inquiries on computer software or hardware operation to resolve issues.

•Diagnosed, troubleshot, and resolved a variety of software, hardware, and connectivity issues.

•Maintained records of daily data communication transactions, documented problems and remedial actions, and recorded installation activities.

•Developed training materials and procedures, providing user training on proper hardware and software usage.

•Offered technical advice and guidance specific to network support and administration to ensure infrastructure supported new systems and maintained optimal system performance.

04/2006 – 05/2007 Technical Support Representative

Computer Generated Solutions

New York, NY

(CGS, headquartered in New York City, New York, is a provider of IT services such as cloud, security, application development, and more.)

•Diagnosed Lenovo desktops and laptops for hardware issues, efficiently managing repairs through ticketing software.

•Averaged 35 daily live calls, providing 10-minute assistance per customer.

•Conducted remote configurations and diagnostics using LogMeIn software.

•Proficient in installing Windows operating systems (Windows 95, 2000, XP, Vista).

•Maintained accurate records and generated necessary reports.

•Demonstrated expertise in resource materials to address client inquiries.

•Showcased excellent communication skills and maintained a high level of professionalism, prioritizing customer satisfaction.

•Provided guidance to new technical support representatives during their initial two weeks of handling live calls.

Education

Bachelor of Science: Computer Information Systems

Clark Atlanta University - Atlanta, Georgia

Licenses & Certifications

•Microsoft Certified: Azure Fundamentals

•Microsoft Office 365 Fundamentals

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