ANTOINETTE “TONI” JOHNSON

Phone: 218-***-****

Email: ad19ty@r.postjobfree.com

SENIOR MICROSOFT OFFICE 365 ENGINEER

"Forward-thinking leader with success in driving successful innovations in Combined Exchange and Systems Administration”

PROFILE SUMMARY

Skilled IT Administrator possessing 10+ years of extensive experience as a Microsoft Exchange Engineer with expertise in Office 365, SharePoint, and Teams. Proficient in Microsoft Exchange server versions 2003 through 2019, including Exchange Online and Office 365. Adept in Windows Server versions 2008R2, 2012, 2016, 2019, and 2022, with strong skills in Active Directory, PowerShell, and Microsoft Entra ID (formerly Azure AD)

•Demonstrates proven expertise with both PowerShell 4.0 and PowerShell 5.0, harnessing the full capabilities for streamlined automation

•Successfully plans and executes migrations from on-premises Exchange and SharePoint to cloud and hybrid environments, ensuring a seamless transition

•Knowledge of leading migration tools including BitTitan and ShareGate

•Maintains interactions with internal teams and customers, prioritizing continuity and achieving high customer satisfaction in Exchange messaging and services

•Holds accountability for delivering technical projects related to Exchange/Teams messaging systems, collaborating on enterprise solutions design, and providing comprehensive build diagrams and run documentation for operations

•Possesses knowledgeable insights into Microsoft security and compliance, specializing in Data Loss Prevention (DLP), Advanced Threat Protection (ATP), and Azure Information and Rights Management (now Purview)

•Collaborates with business leaders to recommend enterprise solutions, aligning with business requirements related to Exchange, SharePoint, and Teams

•Proficient in networking protcols, TCP/IP, Quality of Service (QoS), VLANs, DNS, DHCP, and WAN protocols

•Demonstrates strong skills in Windows Server 2012, Windows Server 2016, Windows Server 2019, and Windows Server 2022, ensuring robust and reliable server environments

•Skilled in network captures, and troubleshooting, and possesses a working knowledge of load-balancing solutions, ensuring optimal network performance

•Exhibits a high level of initiative and critical thinking in designing network solutions, embracing innovation for enhanced efficiency

•Hands-on experience with Microsoft ADFS, SCCM, WSUS, SCOM, Intune, and Microsoft Endpoint Management, ensuring comprehensive management of the Microsoft technology stack

•Proficient in PowerShell scripting and toolmaking, streamlining administrative tasks and automation

•Designed actionable Key Process Indicators (KPIs) around O365 Services.

•Possesses knowledge and understanding of MOF and ITIL best practices, ensuring adherence to industry standards for optimal service delivery

CORE COMPETENCIES

System Administration Technical Support Server Monitoring Digital Transformation Microsoft 365 IT Network Administration Backup Restore Support Cloud Migrations Data Loss Prevention Team Building & Management

TECHNICAL SKILLS

•Exchange: Microsoft Exchange Server 2013, Microsoft Exchange Server 2016, Microsoft Exchange Server 2019, Microsoft Exchange Online

•Windows Server: Windows Server 2016/2019/2022

•Exchange Related: Database Availability Group (DAG), DAC Mode, CAS Array, Hub Transport Server

•Exchange Tools: Exchange Management Console (EMC), Exchange Online Protection (EOP), Exchange Admin Center (EAC)

•Microsoft Outlook: Outlook Client, Outlook Web App (OWA)

•Business Communications Tools: Teams, SharePoint

•Office 365: Shared mailboxes, Connectivity policies, Retention Policies, Active Directory attributes, DirSync containers, Provisioning of users, RMS/IRM, DLP policies

•Azure ADConnect (DirSync): Active Directory Federation Services (ADFS)

•Migrations: Hybrid, Staged, Cutover

•Microsoft Tools and Misc Methods: PowerShell, Active Directory, Azure ADConnect, ITIL, ADFS, SCCM, and SCOM

•Scripting: PowerShell

•System Architecture: Documentation and requirements gathering

PROFESSIONAL EXPERIENCE

Sr. O365/ Microsoft Exchange Architect

January 2022-Present: Farmers Insurance Group, Los Angeles, California

•Handled L3 level support administration in the O365 environment, including Exchange Distribution Group, Mailbox, and Shared Mailbox management, created and managed shared mailboxes, enhancing collaboration and communication efficiency

•Implemented Distribution Lists (DLs) using PowerShell for streamlined management and organization

•Investigated and resolved mail flow issues, collaborating with Proofpoint and Exchange Online for seamless communication

•Conducted message trace analyses to track and confirm the delivery status of emails, enhancing visibility into mail pathways

•Provided training to the help desk on Outlook-related issues, contributing to improved end-user support

•Collaborated with the desktop team to troubleshoot and enhance email connectivity across the organization

•Leveraged PowerShell scripting for various tasks, including deleting former employee meetings, assigning calendar permissions, and managing shared mailbox permissions for multiple users

•Ran directory synchronization with PowerShell to ensure regular updates from Active Directory

•Resolved corrupted mailboxes by correcting Active Directory attributes, ensuring data integrity

•Modified Active Directory attributes based on specific requests, addressing customization needs

•Implemented Duende IdentityServer for identity management, SSO, and MFA

•Contributed to information security by reviewing and ensuring compliance with policies and procedures

•Troubleshoot transport rules within the Exchange environment, ensuring proper configuration and adherence to policies

•Created mail-enabled security groups for Office 365, facilitating secure communication and collaboration

•Addressed and resolved license-related issues, ensuring compliance with licensing requirements

•Reviewed and analyzed logs from Active Directory and Exchange to identify and resolve issues promptly

•Troubleshoot retention policy issues on user mailboxes, maintaining compliance with organizational policies

•Generated eDiscovery tasks for the legal department, supporting legal, litigation hold, and compliance requirements

•Engaged in consultant-level customer interactions on Microsoft/Office 365, Cloud architectures, and strategy

•Contributed to the Modern Workplace practice, developing Office 365 capability

•Led client engagements for Office 365 migrations, transformations, security assessments, and networking assessments

•Crafted strategic visions for the use of Microsoft Office 365 as a transformational tool for clients

•Provided technical leadership and architecture on engagements, delivering solutions using SharePoint Online, Microsoft Teams, Power Apps, and Power Automate

•Conducted O365 Health Checks and handled calendar, permission, and delegation issues

•Authored comprehensive technical documentation, including engineering, integration, and acceptance files.

Cloud Migration Engineer

January 2020-January 2022: Intuit, Mountain View, CA

•Triaged user requests and managed the work queue, ensuring appropriate prioritization

•Received and placed calls to critical merchant, partner, and vendor technology centers, facilitating direct communication with external stakeholders

•Ensured SLA targets for alert/event acknowledgment were met, managing queues for maintenance notifications and internal notices

•Initiated incident logging and proper classification based on a predefined severity matrix

•Proactively monitored transaction processing and infrastructure alerts using tools such as Splunk, OpsView, Solarwinds, Pingdom, ServiceNow, and BigPanda

•Correlated multiple faults and system data, organizing them into defined events and responding appropriately using runbooks

•Prepared source and target migration environments for user accounts and data migration

•Collaborated in creating and configuring a new Tenant, including a new domain, for smooth migration

•Automated PowerShell scripts for creating users, licenses, shared mailboxes, distribution groups, and security groups crucial to company operations

•Configured the Migration Tool (BitTitan Migration Wiz) for migrating mailbox databases

•Set up Intune server for mobile data sync with security features, enabling the migration of 7000 users

•Worked with the networking team to test VPN connections to the cloud and configured source accounts and connections

•Ran directory synchronization with PowerShell to ensure regular updates from Active Directory

•Configured Azure Active Directory for seamless integration with on-premises environments

•Applied Azure and identity management for cloud-hosted services, enhancing security and access controls

•Created technical documentation, including design documents, communication templates, and SOPs for the Service Desk Team

•Advised project managers on tasks, sequences, and estimated time to completion for effective project planning

•Conducted Office 365 tenant validation, identity management solution, and network bandwidth analysis

•Assessed the existing messaging environment, providing detailed planning for all phases of migration

•Collaborated with the Operations team to configure changes to the environment in preparation for migration

•Documented solution architecture and guided project tasks and timelines

•Performed Sign-On environmental validation and fine-tuned pass-through authentication processes

•Handled three-phase migration from planning through implementation, testing, and support

•Designed a custom solution and provided consulting on SMTP relay setup migration, delivering a comprehensive report on recommended methods

•Monitored Hyper Care Support tickets, resolved escalations, and addressed post-production migration issues

•Configured Exchange Online Protection (EOP) to mitigate product limitations, ensuring effective spam and malware filtering

•Identified less frequently used domains and performed cutovers to EOP by modifying DNS MX records and SPF, DKIM, and DMARC Records

•Configured TLS-related settings to align with the existing environment, ensuring secure communication.

Cloud Migration Engineer

August 2017-August 2019: Lumen Technologies, Atlanta

•Prepared both the source and target migration environments meticulously for the seamless migration of user accounts and data

•Created and configured a new Tenant, incorporating a new domain, to establish a robust foundation for migration activities

•Implemented PowerShell Scripts automation to efficiently create users, licenses, and other essential attributes critical to the company, including shared mailboxes, distribution groups, and security groups.

•Configured the Migration Tool (Bit Titan Migration Wiz) with precision to facilitate the smooth migration of mailbox databases

•Set up the Intune server to enable mobile data sync with advanced security features, ensuring the migration of thousands of users

•Collaborated with the networking team to test VPN connections to the cloud, ensuring secure and reliable connectivity

•Configured source accounts and connections, addressing target permissions for a streamlined migration process

•Developed comprehensive technical documentation, including design documents, communication templates, and SOPs, to guide the Service Desk Team Effectively

•Assumed responsibility for assessment, planning, and design, ensuring a strategic approach to every phase of the migration

•Conducted Office 365 tenant validation, implemented identity management solutions, and conducted network bandwidth analysis for optimal performance

•Assessed the existing messaging environment, encompassing Active Directory, mobility, and archiving, to inform strategic planning

•Provided detailed planning for all phases, including end-user communications, migration schedules, and tool configurations

•Ensured the execution of all firewall-related changes and network-related changes by the Operations team as specified

•Collaborated closely with the Operations team to configure environment changes in preparation for the migration to Office 365

•Led all migration-related readiness activities on the Office 365 side, ensuring a seamless transition

•Conducted ADFS environmental validation, fine-tuning configurations for Office 365, and validating them with a proof of concept

•Set up Intune for mobile data sync, executed a successful POC, and rolled out the functionality to the entire environment

•Conducted a meticulous pre-pilot migration, documenting feedback results, and promptly resolving any identified issues

•Monitored Hyper Care Support tickets, efficiently handling and resolving escalations

•Resolved post-production migration issues, delivering a fully operational system along with comprehensive documentation

•Documented the solution architecture comprehensively, creating a submission and sign-off form to meticulously track submissions and authorizations

Microsoft Exchange Administrator

October 2014-July 2017: Comet Global Consulting Inc., Brooklyn, NY

•Completed an intense training program that focused on Pega PRPC 7.1 and Pega Decisioning and Marketing, including data modeling, process flows, business rules and decision automation engines, activities, integration with external systems, case management, designing strategies, propositions and integrating them into Comet’s proprietary Customer Interaction accelerators

•Spearheaded the role of Messaging Administrator, overseeing Microsoft Exchange 2010/Exchange 2013 and the Windows Server messaging environment

•Demonstrated proficiency in developing scripts to automate network administration tasks and streamline application deployments

•Ensured the success of both full and incremental data backups, promptly executing data restores for users when necessary

•Contributed to the implementation of the Windows Update Services server, significantly reducing administrative overhead associated with routine patching and security analysis duties

•Played a pivotal role in creating new mailboxes for users in Microsoft Exchange 2010 and Exchange 2013 Servers.

•Managed security and distribution groups within the environment, ensuring a secure and organized messaging infrastructure

•Oversaw updates and performance optimization for Windows Server 2008, transitioning to 2008/R2, and implementing new Windows Server 2012/R2

•Collaborated with diverse teams, including networking and security, to support network hardware such as firewalls, load balancers, switches, and storage hardware like SAN, DAS, and NAS systems

•Engaged in collaboration with cross-functional teams, fostering optimal health and exceptional communication performance within the system

•Administered VMware virtual machines, hypervisors, and clusters, collaborating closely with virtualization engineers for comprehensive virtual environment management

•Developed and implemented robust procedures for operational processes, encompassing deployment, upgrade, migration, and maintenance

•Maintained meticulous documentation and issue tracking via a Remedy ticketing system, ensuring transparency and efficient problem resolution

•Delivered unparalleled technical support to customers, excelling in hardware and software troubleshooting

•Installed imagery, satellite software, and development tools, showcasing a commitment to meeting diverse customer needs

Network Administrator

March 2013-October 2014: Century Link, Monroe, LA

•Conducted configuration management, providing multiple test environments, builds, and deployments for Pega PRPC

•Created, maintained, and monitored 25 virtual servers using Microsoft Virtual Server and Microsoft Hyper-V

•Evaluated, recommended, and implemented network hardware and software while adhering to defined standards, policies, and procedures

•Contributed to a three-member team in planning and implementing additions, deletions, and major modifications to the supporting regional infrastructure

•Implemented disaster recovery and backup procedures, along with information security and control structures to preserve assets

•Developed, implemented, and oversaw policies and procedures to ensure consistent network services, uptime, regulatory compliance, and data protection

•Collaborated with European counterparts on the design/build for a global workforce with geographic redundancy

•Provided 24-hour on-site communications assistance in the event of an unplanned outage or emergency.

EDUCATION

•Master of Science in Information Assurance and Security, Digital Forensics, Capella University

•Bachelor of Science (Computer Science-Business) from Albany State University

CERTIFICATES

NSA Focus Area Badge in Digital Forensics

NSA Focus Area Badge in Security Incident Analysis and Response

CNSS Senior Systems Manager

PEGA Certified System Architect

Zerto Certified Professional Enterprise Engineer

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