S K I L L S

P R O F E S S I O N A L S U M M A R Y

W O R K H I S T O R Y

PAULA GRANT

Access Control Specialist Seasoned and detail-oriented access control specialist with extensive experience in professional services and premises security. Talented leader with top-notch abilities in customer service, site supervision, and enterprise oversight. Proactive and analytical professional with refined adeptness at coordinating, planning, and supporting administrative functions on all operational levels. Areas of expertise: Logistics Management DOT Regulations Materials Handling DOD Clearance CCTV Oversight Data Entry Surveillance Telephone Etiquette Microsoft Word Motivated Overnight Stocker brings 4 years of warehouse and merchandising experience. Stays on top of tasks in self-directed environments. Proven history of following planograms to quickly display merchandise on sales floor. Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. 224-***-****

ad19rs@r.postjobfree.com

Harvest, AL 35749

Creative Merchandising

Preparation of Appeals

Stocking Shelves

Stockroom Organizing

Point-of-sale system operation

Liquor regulations and

compliance

Purchase assistance

Merchandising

ID verification

Greeted customers and responded to requests for information. Processed credit card, EBT, and gift certificate payments with electronic computer system. Helped customers complete purchases, locate items and join reward programs. Maintained organized and orderly front end and removed carts, baskets and debris. Maintained organized and orderly front end and removed carts, baskets, and debris Processed credit card, EBT, and gift certificate payments with electronic computer system Helped customers complete purchases, locate items, and join reward programs Handled customer complaints and concerns and escalated them to the direct supervisor for a quick resolution. Helped customers complete purchases, locate items, and join reward programs. Operated register system to process new purchases, item returns, and merchandise exchanges. Maintained the orderly front end and removed carts, baskets, and debris. Approached every question or concern with a calm and level-headed approach Approached every question or concern with calm and level-headed approach Greeted customers and responded to requests for information Walgreens – Huntsville, AL

Front End Cashier, 12/2022 to 01/2023

Maintain premises security by monitoring and authorizing access of various personnel Protect equipment and materials

Perform site security inspections

Verify identification credentials for visiting persons and assist in creation of temporary access credentials for certain individuals who visit premises Escort on-site personnel to restricted areas.

Prepared and maintained records and documentation pertaining to incidents. Prevented theft or misappropriation of goods, money or other items of value. Prevented theft or misappropriation of goods, money, or other items of value Neutralized situations calmly with tact and common sense Prepared and maintained records and documentation pertaining to incidents Circulated among visitors, patrons, or employees to preserve order and protect property Monitored property to report unlawful activity

Circulated among visitors, patrons or employees to preserve order and protect property Prevented theft or misappropriation of goods, money or other items of value Monitored property to report unlawful activity.

Neutralized situations calmly with tact and common sense. BOS Security – Huntsville, AL

Access Control Specialist, 07/2020 to 12/2022

Created visually appealing, safe product displays for customers to access Processed damaged products, rotated and priced stock, resolved project issues, checked third-party work completion, and provided proof of project completion Reset service-related projects in accordance with merchandising and safety standards. Used dollies and pallet jacks to unload and organize merchandise from delivery trucks. Used dollies and pallet jacks to unload and organize merchandise from delivery trucks Assisted customers by finding items quickly to boost store satisfaction rates Observed safety protocols when transporting merchandise to different areas of the store to alleviate item damaged Scanned shelves and product cases to locate expired, outdated, and spoiled items Inspected floor displays, noted missing items, and immediately replenished merchandise Helped team organize and conduct store-wide markdowns and clearance sales to move end-of-season merchandise and make room for new stock Lowe's – Huntsville, AL

Overnight Merchandising Associate, 03/2020 to 08/2020 Observed safety protocols when transporting merchandise to different areas of the store to alleviate item damage. Scanned shelves and product cases to locate expired, outdated, and spoiled items. Observed safety protocols when transporting merchandise to different areas of the store to alleviate item damage. Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage. Removed all boxes and related trash from sales floor and processed through compactors Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage Prepared cold foods; sliced meat; peeled and cut vegetables; baked muffins, cookies, garlic, and bread daily Brewed coffee and tea.

Kept workstation and equipment clean, organized, sanitized and sufficiently stocked. Measured, mixed, and cooked ingredients following directions and nutritional restrictions. Measured, mixed, and cooked ingredients following directions and nutritional restrictions Transferred supplies and equipment between storage and work areas to support food preparation Followed food preparation and storage guidelines established by Health Department Guaranteed customer satisfaction by quickly delivering orders Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked Jason's Deli – Huntsville, AL

Food Preparer, 12/2019 to 03/2020

Oversaw and ensured facility's day-to-day day operations and security Conducted regular inspections and maintenance of systems and equipment, including emergency instruments Supervised and evaluated staff; interviewed new-hire candidates; onboarded and trained new hires Managed sensitive information with confidentiality Ensured compliance with company or government regulations—as well as with contracted service-level agreements (SLAs) Preserved up-to-date county, municipal, and state licensing Communicated with customers regarding products and services. Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets. Developed work schedules for team members to maximize shift coverage. Used critical thinking to break down problems, evaluate solutions and make decisions Demonstrated leadership skills in managing projects from concept to completion Worked flexible hours across the night, weekend, and holiday shifts Successfully operated heavy equipment such as forklifts. Used critical thinking to break down problems, evaluate solutions and make decisions. Demonstrated leadership skills in managing projects from concept to completion. Worked flexible hours across night, weekend, and holiday shifts. Worked flexible hours across night, weekend and holiday shifts. Buford Security, LLC – Montgomery, AL

Site Supervisor Security Specialist, 09/2019 to 11/2019 Conferred with customers to provide information about products and services, take and enter orders, cancel accounts, or obtain details of complaints Employed Mobile Navigation System to dispatch service and repair technicians to customer locations Addressed customer billing questions and concerns using ICOM and CSG billing systems Captained scheduling and location-monitoring efforts that led to 20% increase in area coverage. Directed dispatching, routing, and tracking of 50 fleet vehicles. Maintained updated and detailed records of calls in the physical and electronic databases. Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards. Maintained updated and detailed records of calls in the physical and electronic databases. Closely monitored dispatch board to triage and prioritize over 50 daily calls. Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards. Maintained updated and detailed records of calls in the physical and electronic databases. Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards. Maintained updated and detailed records of calls in a physical and electronic database. Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards. Maintained updated and detailed records of calls in physical and electronic databases. Maintained updated and detailed records of calls in physical and electronic database. Maintained updated and detailed records of calls in a physical and electronic database Directed dispatching, routing, and tracking of 50 fleet vehicles Closely monitored dispatch board to triage and prioritize over 50 daily calls Directed dispatching, routing, and

Maintained updated and detailed records of calls in the physical and electronic database Maintained updated and detailed records of calls in the physical and electronic database Closely monitored dispatch board to triage and prioritize over100 daily calls Directed dispatching, routing, and tracking of 50 fleet vehicles Closely monitored dispatch board to triage and prioritize over 100 daily calls Maintained updated and detailed records of calls in 100 and electronic database Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards Wide Open West – Warrenville, IL

Dispatcher, 10/2005 to 03/2019

Answered incoming calls and transferred calls to patient rooms Announced emergency messages using overhead loudspeaker system Processed on-call schedule for multiple departments Maintained customer interaction and transaction records; registered details of customer inquiries, complaints, comments, and actions taken regarding them. Completed work according to schedule and helped struggling team members. Received and processed both written and verbal instructions, prints and work orders. Verified documentation and work order requirements. Closely inspected parts for cleanliness and freedom from contaminants. Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties. Old Dominion Security – Richmond, Va

Hospital Operator, 02/2015 to 04/2016

Upheld premises security by monitoring and authorizing the entrance and departure of employees, visitors, and other persons Conducted investigations into regulatory violations, pending legal proceedings, and litigations Assisted attorneys in regulatory compliance activities relevant to Time Warner Cable services

Reviewed legal process documents to guarantee completeness and accuracy of information; ensured that process documents complied with state and federal guidelines.

Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds Conducted regular patrols of key areas to spot and control security concerns Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building Screened individuals and prevented the passage of prohibited articles into restricted areas. Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors. Regulated vehicle and pedestrian traffic onto building grounds. Conducted regular patrols of key areas to spot and control security concerns. Screened individuals and prevented the passage of prohibited articles into restricted areas. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors Regulated vehicle and pedestrian traffic onto building grounds Screened individuals and prevented passage of prohibited articles into restricted areas Screened individuals and prevented passage of prohibited articles into restricted areas. Safety Service – Chicago, IL

Security Officer, 07/2004 to 01/2007

Programmed and operated computer-controlled machines to perform multiple functions on metal or plastic workpieces. Operated machining equipment safely with team of operators. Complied with company and OSHA safety rules and regulations. Set up and run machinery to produce exceptional products for industrial needs Complied with company and OSHA safety rules and regulations Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems Set up and run machinery to produce exceptional products for industrial needs Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems. Updated daily production logs and informed management of production incidents or non-conformance issues. Set up and run machinery to produce exceptional products for industrial needs. Kept detailed production records and identified hold-ups. Set up and ran machinery to produce exceptional products for industrial needs. Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems. Zacros – Addison, IL

Machine Operator, 01/2000 to 06/2005

High School Diploma: 06/1991

E D U C A T I O N

Marshall High School

Chicago, IL

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