Information Technology Digital Transformation
Resume:
Imad Sweidan
IT INFRASTRUCTR & OPERATION DIRECTOR IT LEADERSHIP & STRATEGY
*** * ********* **, ******, CO 80018 USA *********@*****.***
Imad Sweidan
Professional Profile
Offers over 25 years’ experience defining and leading enterprise IT strategy and operations on behalf of global businesses operating globally in a range of industry sectors. Brings a particular flair for anticipating and accelerating the application of emerging technologies, such as network visualization and cloud. Assures good governance in the management of organizational resources, while technical expertise and commercial acumen underpin the ability to shape high-quality solutions that increase productivity, cut cost, and optimize manpower.
Well-practised project management skills ensure the delivery of business and digital transformation programs on time, to scope and within budget. Communicates technically complex messages in ways that are meaningful to non-specialist audiences, with exemplary interpersonal skills enabling the ability to forge trust-based relationships across functional, organizational and jurisdictional boundaries. Places an ethos of integrity, innovation and impact at the heart of all professional and personal activity.
Areas of Expertise
•IT Strategy Design
•Service Management & Delivery Leadership
•Operations Optimization
•Commercial Negotiation
•Client & Vendor Relationship Management
•Quality Assurance & Control
•Risk Assessment & Mitigation
•Project Management
•Team Leadership & Development
•Auditing & Reporting
•P&L Management
•International Experience
Career Summary
Director, Global Service Delivery & PMO Emirates Telecommunication Corporation, Etisalat UAE 2014 – present
KEY ACHIEVEMENTS
•Steered transformation of the delivery culture to focus KPIs on revenue and “right first time” by leading a CBO-sponsored program to
otransform the Engineering department field operating model
obuild an appointments scheduling tool based on order revenue value, and technician’s skills
•Introduced a “Solution Verification” function that accelerated revenue realization and maximized customer satisfaction through ensuring solution accuracy at the outset of the project, and error-free solution delivery
RESPONSIBILITIES
•Directs fulfilment of all products and solutions commissioned through global and local service orders and projects, encompassing
oformulating a plan to deliver global MPLS and Cloud (UCaaS, WiFi, SaaS, SDWAN) services.
oresponding to requests for proposals (RFPs) and tenders, based on assessment of product readiness
ovalidating and approving technical and commercial solution proposals for global customers
ooverseeing end-to-end completion of global services projects
oco-ordinating delivery issues with internal engineering, product development, and corporate and information technology (CIT) departments
•Builds and manages a range of internal and external partnerships and relationships, including
onegotiating contractual agreements with global partners such as the Société Internationale de Télécommunications Aéronautiques (SITA)
oliaising with CxO and VP-level customers to support the provision of services to the public
ocross-functional engagements with other organisational departments
oleading the operational activity of a team of 50 solution, service delivery and project-management professionals
•Controls and reports on P&L of equivalent to $300M
Group Chief Information Officer Al-Mansoori Specialized Engineering Abu Dhabi, UAE 2012 – 2014
KEY ACHIEVEMENTS
•Crafted a three-year strategy to streamline and align business unit operations with the corporate vision by
oleveraging existing corporate technologies to mitigate the impact of employee turnover
oadopting latest market technologies, including Cloud Computing
•Realised 37% savings by replacing legacy IBM Lotus email with MS365 cloud platform, while building the capability of legacy staff to support cloud email
•Directed the introduction of the Oracle Fusion and Microsoft 365 Cloud solutions to better utilize CAPEX budget and total cost of ownership (TCO)
•Implemented a radio frequency identification (RFID) assets management and tracking solution that supported 23% better utilization of organizational assets through RFID tag integration with Epicor’s CRM module
•Built a disaster recovery solution using the company’s international locations and cloud functionality
•Implemented international voice-over IP communication technology (VoIP) that saved the organization more than 50% of its phone expenses
•Established a Technology Steering Committee to define and deliver a change management strategy to increase operational efficiency through the adoption of new technology and digital ways of working
RESPONSIBILITIES
•Oversaw all strategic planning and operational activity of the Information Technology and Communication department across the Group’s global branches
•Scoped, established and implemented solutions such as
ointegrating RFID asset tracking with asset management module on the ERP system
olaunching Taleo to facilitate online recruitment
obuilding digital invoice submission for engineers to utilize from remote oil fields
•Assured good governance in the stewardship of departmental resources, including
ocontrolling and reporting on P&L
osupporting performance and developing staff talent
•Resolved technical issues associated with IT Infrastructure, Epicor ERP and architect design, such as fully utilizing F5 firewall capabilities and Disaster Recovery (DR) Fujitsu Storage
IT Operation Manager Abu Dhabi Media Abu Dhabi, UAE 2009 – 2012
KEY ACHIEVEMENTS
•Established an IT service desk function governed by robust SLAs and KPIs, encompassing
ooverseeing implementation of a DR strategy utilizing the VMware virtualization cloud-based solution
ocreating a service catalogue comprising 60 services, such as email and communications, security and identity, archive, help desk and support
odevelopment and implementation of Oracle e-suite (ERP)
•Realized annual OPEX savings of over AED 1M by leading negotiation and deployment of new bespoke maintenance contracts
•Steered the department to gain ISO 27001 accreditation of information security management arrangements
RESPONSIBILITIES
•Led all aspects of IT operations and projects, including
odesigning and implementing IT infrastructure and services solutions based on identification of business needs
obuilding productive relationships with all business unit directors, IT managers, vendors and customers
oleading a team of 34 engineers and technical professionals to define IT policies and procedures
ocontrolling and reporting on IT budgets
oensuring IT service desk performance met ITIL standards
Early Career Roles
Director, IT Infrastructure and Services Prince Mohammad University Khobar, Saudi Arabia 2007 – 2009
Chief Engineer, Data Centre Etisalat Abu Dhabi, UAE 2002 – 2007
Network Engineer Colorado State Judicial Denver, USA 1995 – 2002
Education
B.Eng.: Engineering Science Colorado State University Colorado, USA 1994
Professional Certifications
Portfolio, Programme & Projects Offices (P3O): Foundation & Practitioner Certification 2018
Project Management Institute (PMI)
ITIL Certification Accredited by UK Cabinet Office and Capita 2006
Cisco Certified Network Associate CICSO United States 2001
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