Jasmine Christie

DETAILS

719-***-****

Colorado Springs, CO.

ad19qv@r.postjobfree.com

LINKS

Linkedin

Ux Portfolio

Technical Expertise

UX/UI design Skills

UX/UI Design Wireframes

Personas Rapid Prototypes

Product Design Site Maps

Journey Maps User Flows Design

Systems + Style Guides

Research Skills

Usability Testing Interviewing

Ideation Competitive Analysis-

Affinity Maps Empathy Maps

User Stories

Design Tools

Figma Adobe XD

Soft Skills

Attention to Detail

Strong communication and

organizational skills Empathy

Problem Solving Positive

Attitude Proactive

PROFILE

Hello! I am a passionate and dedicated UX designer who is committed to providing exceptional experiences to users. Strong foundation in UX principles and design tools, with a focus on wireframing, user research, and prototyping. Adept at collaborating with teams to transform user insights into intuitive and user-friendly designs. Enthusiastic about learning and staying current with industry best practices.

EXPERIENCE

Complaint Surveillance Specialist at Tandem Diabetes, Remote July 2019 — Present

• Generated reports detailing customer service metrics such as response times, resolution rates, which resulted in 40% increase in customer satisfaction

• Led analytics, communication and organizational tasks to oversee product support and interface with customers.

• Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.

• Collected, analyzed and reported on data for use in operational planning. Behavioral Interventionist at Health and Welfare, State of Idaho, Boise, Idaho August 2019 — June 2021

• Maintained up-to-date records of all data entries in a database system.

• Conducted regular audits to ensure data integrity and accuracy.

• Developed methods for increasing efficiency of the data entry process. EDUCATION

UX Professional Certificate Program in UX/UI Design, Google, Remote August 2022 — October 2023

Bachelors of Science, Northwest Nazarene University, Nampa, Idaho August 2010

Graduated with a B.S in Physical Therapy

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