Marie Christine

Jn Baptiste

SENIOR ASSISTANT STORE MANAGER

CONTACT

***- *** ****

ad19qo@r.postjobfree.com

Hollywood, Fl 33021

CAREER OBJECTIVE

Assistant Store Manager with many years of progressive management experience. Experienced with assembling sales teams focused on achieving sales goals and high customer satisfaction levels. Expertise in successfully managing all aspects of operations, merchandising. inventory control and implementing store and company programs and directives. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology executives and audiences.

Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments. Adept at problem-solving, conflict resolution, and customer service.

Reliable and organized dispatch professional skilled in coordinating vehicle and driver schedules, managing fuel and maintenance needs, and logging driver hours and maintenance records. Adept at navigating complex logistics, utilizing innovative technology solutions, and responding quickly to customer requests. Committed to ensuring efficient fleet operations that are in compliance with all applicable laws and regulations.

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Seasoned professional eager to leverage experience in retail to assume store management role. Proven track record of success in driving sales, managing high-performing teams, and delivering exceptional customer service. Skilled in inventory management, budgeting, and coaching/mentoring staff. Dedicated to developing innovative strategies to increase profits and optimize team performance.

Dynamic and organized store management professional with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction.

Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams.

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.

EXPERIENCE

February 2023 - Present

Truck Dispatcher

Self employed, Fl, FL

Created and monitored daily driver routes to minimize fuel costs while ensuring timely pickups and deliveries.

Monitored truck locations using GPS tracking systems to provide accurate ETAs for customers.

Generated reports summarizing key performance metrics such as average miles per gallon, total fuel expenses.

Trained new drivers in safety protocols, customer service standards, route optimization, and vehicle maintenance requirements.

Effectively communicated with drivers, customers and management to ensure customer satisfaction and on-time deliveries.

Provided technical support related to telematics devices used by drivers in the field.

Maintained up-to-date records of all shipments including pickup and delivery dates, customer information, cargo details.

Developed and maintained efficient dispatching processes for a fleet of 15 trucks to optimize delivery times.

Resolved customer complaints regarding shipment delays or damages quickly and professionally.

Investigated any discrepancies between actual pick-up and delivery times vs scheduled times.

Utilized scheduling software to assign orders to drivers according to their availability and qualifications.

Ensured compliance with DOT regulations by monitoring driver hours of service logs regularly.

Responded promptly to emergency situations such as breakdowns or accidents involving company vehicles.

Conducted regular audits of driver paperwork such as bills of lading and HOS logs.

October 2022 - Present

Real Estate Agent

Coldwell Banker Splendor Realty, Fort Lauderdale, Fl

Adept at utilizing market data to identify viable opportunities for potential buyers and sellers of properties.

Highly experienced in evaluating property listings to determine their suitability for prospective buyers or tenants.

Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.

Proficient in preparing detailed contracts and documents related to real estate transactions.

In-depth knowledge of local laws governing residential and commercial real estate transactions.

Performed comparative market analysis to estimate property value.

Guided and assisted buyers or sellers throughout entire transaction process.

Prepared and guided clients through contracts, escrow paperwork, and deeds.

Negotiated contracts with landlords to secure rental agreements for tenants.

Accompanied buyers and sellers to home inspections and appraisals.

Assisted buyers in identifying and evaluating properties for purchase.

Networked with community leaders, attorneys, and lenders to develop industry contacts.

Coordinated appointments with prospective buyers to showcase homes and plots.

Advertised client properties on websites, through social media and in real estate guides.

Conducted market analysis to assess value of residential, commercial, and industrial properties.

Established goal-setting, progress meetings, and cold call sessions to help hone new agent lead-generation skills.

April 2020 - February 2023

Crew Trainer

Amazon, Miami, Fl

Analyzed customer feedback data to determine areas where additional training may be needed.

Developed and implemented effective training strategies for new crew members to ensure successful onboarding.

Ensured compliance with all safety regulations, company policies and procedures in the workplace.

Scheduled periodic meetings with supervisors and managers regarding progress updates on trainees' development plans.

Provided coaching and mentorship to foster a positive work environment among staff members.

Conducted regular performance reviews of existing crew members to identify areas of improvement and provide feedback accordingly.

Utilized various methods including classroom instruction, eLearning modules and simulations to enhance knowledge transfer.

Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.

Collaborated with department heads to develop comprehensive onboarding programs for new hires.

Created detailed training manuals, materials, and presentations for new hires as well as refresher courses for existing employees.

Provided support services such as one-on-one tutoring or technical assistance if required by any trainee during the course duration.

Maintained up-to-date records of employee training sessions, certifications, and other pertinent information.

Monitored job performance of assigned crew members, offering constructive criticism when necessary.

Implemented best practices in communication techniques within the organization.

February 2019 - March 2020

Passenger Service Agent

Norwegian airline, Fort Lauderdale, Fl

Processed ticket reservations and collected payments for flights as well as additional services such as meals or baggage handling.

Conducted daily inspections of the departure lounge area ensuring it is clean and orderly before each flight departs.

Ensured compliance with safety protocols and airline policies regarding passenger comfort during the flight.

Performed pre-flight security checks on passengers' luggage and personal belongings in accordance with TSA regulations.

Managed gate operations including boarding announcements, seating assignments, managing standby lists.

Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.

Monitored aircraft loading activities to ensure that all cargo is properly loaded onto the plane according to weight restrictions.

Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.

Kept up-to-date with new airline policies and procedures regarding customer service standards.Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel.

Maintained accurate records of passenger travel data and flight itineraries.

Tracked incoming flights using advanced aviation software programs like FlightAware or FlightStats in order to provide accurate arrival times for passengers awaiting connecting flights.

Delivered quality customer service through efficient problem solving techniques when dealing with difficult customers.

Coordinated with ground crew personnel to ensure safe takeoffs and landings of aircrafts at various airports around the world.

Served as a liaison between customers and aircrew members during flight delays or cancellations due to inclement weather conditions.

Operated ticketing machines used for printing boarding passes and other related documents.

Facilitated special needs requests from passengers such as wheelchair assistance or unaccompanied minor services.

July 2017 - February 2019

Assistant Store Manager Of Operations

Family Dollar, Miami, FL

Demonstrated ability to effectively manage store operations and personnel, including hiring, training, scheduling, coaching and counseling.

Resolved customer complaints promptly by exercising sound judgment and diplomacy.

Monitored daily activities of store employees to ensure quality standards were met.

Created weekly reports outlining store activity, including sales figures, expenses.

Analyzed financial statements to ensure compliance with budget objectives.

Utilized data analytics to measure performance of store operations against established goals.

Assisted customers in locating products throughout the store while providing excellent service.

Provided leadership in developing a positive work environment that fosters teamwork and collaboration among staff members.

Ensured compliance with all applicable laws and regulations governing business operations.

Developed promotional campaigns aimed at increasing sales volumes.

Performed periodic reviews of employee performance using established criteria.

Conducted regular audits of store facilities to detect any deficiencies or safety risks.

Maintained accurate inventory records while ensuring optimal stock levels in order to meet customer demands.

Identified opportunities for process improvement resulting in increased sales revenue.

Developed and implemented operational processes for efficient workflow and improved customer service.

Successfully managed multiple projects simultaneously while meeting tight deadlines.

Established procedures for proper handling of cash transactions.

Exhibited strong problem-solving skills with the ability to quickly identify issues and devise solutions.

April 2014 - June 2017

Assistant Store Manager

Pollo Tropical, Hollywood, Florida

Assisted customers with product selection, pricing, payment options and returns and exchanges.

Ensured compliance with all store policies and procedures.

Collaborated with marketing team to develop innovative campaigns for boosting sales revenue.

Supervised cash handling processes to ensure accuracy of transactions.

Demonstrated ability to manage and motivate staff to achieve sales targets.

Performed regular audits of merchandise displays and stock levels.

Resolved customer complaints efficiently while maintaining excellent customer service.

Maintained a safe working environment by enforcing safety regulations.

Implemented inventory control systems to maximize efficiency and reduce costs.

Managed day-to-day operations including scheduling shifts, assigning tasks.

Provided training to new employees on company policies and procedures.

Tracked daily operational activities such as store expenses, payroll records.

Developed strategies for increasing customer loyalty and retention.

Organized team meetings, trainings and provided feedback on performance.

Monitored employee attendance and productivity levels on a daily basis.

Established strong relationships with vendors for timely supply of merchandise.

Identified opportunities for new products or services that would benefit customers.

EDUCATION

Associate In Arts (A.A.) In Dental Surgery Candidate

Broward College, Pembroke Pines, Fl

November 2022

Real Estate

Gold Coast, Miami, FL

July 2016

Pharmacy technician

Barry University, Miami Shores, FL

January 2012

High School Diploma

World Wald Academy, Miami, Fl

SKILLS

Health and Safety Regulations

Environmental Policy

Customer Service

Staff Development

Employment Law

Sales Activities

Financial Management

Manage Budgets

Quality Standards

Staff Training

Staff Supervision

Business Development Understanding

Time Management

Customer Relationship Management

Staff Management

Sales Strategies

Order Supplies

Google Drive

Business Administration

Accounting Techniques

Coordinate Events

Transaction Monitoring

Operational Efficiency and Safety

Business Process

Public Relations

Vendor Performance Monitoring

Money Handling

Orientating and Training

Sales and Marketing

Retail Operations Management

Business Intelligence

Sales Reporting

Directing Team Members

Sell Products

Accounting

Training

Merchandising

Reporting

Consulting

CERTIFICATIONS

Certification of completions

Employability skills training Certified Pharmacy Technician

Yes

LANGUAGES

Creole, French

Advanced (C1)

Native language

REFERENCES

Fatima Lucien — Pollo Tropical

Team Members Coworker

954-***-****

ad19qo@r.postjobfree.com

Thomas Wenski Gerand — Archidiocèse Of Miami

Archbishop Family

305-***-****

ad19qo@r.postjobfree.com

.

Contact this candidate