MONIQUE R GLESS

970-***-**** ad19q6@r.postjobfree.com https://www.linkedin.com/in/mrg7887

PROFESSIONAL SUMMARY

Dedicated and skilled Certified Veterinary Technician with 10 years of experience in exclusively feline care, and an additional year of human pharmacy experience. Committed to ethical treatment with strong sensitivity for human-animal bonds. Proficient in medical chart management, patient flow coordination, and AVImark use. Seeking to continue my work in a healthcare-related field building inclusive relationships with clients.

EXPERIENCE

Cycle Technician

Good Day Pharmacy

04/2023 - 11/2023 Johnstown, CO

Dispensed medications for patients at long-term care facilities Designated as the backup supervisor for delivery room procedures Checked and corrected prescription labels as needed Certified Veterinary Technician

For the Love of Cats Veterinary Clinic

01/2013 - 12/2022 Loveland, CO

Performed day-to-day clerical functions, such as bookkeeping, answering phones, and invoice processing

Scheduled appointments for patients over the phone and via email; triaged and referred patients to urgent care facilities as necessary Provided gentle patient handling and restraint for examinations and blood draws, controlling safety, assisting the attending veterinarian, and minimizing stress during appointments

Developed professional rapport with a number of clients and their pets

Offered compassionate support and empathy for clients experiencing end-of-life care for their pets

Performed venipuncture, placed IV catheters, and ran labwork using in-house laboratory instruments when applicable

Executed regular maintenance of the clinic laboratory instruments, conducting monthly quality control assessments

Named as the primary technician for monitoring anesthesia; vastly improved in skill and confidence through 10 years of experience Cleaned and disinfected surgical instruments between procedures; prepared surgical packs for autoclaving

Handled patient prescriptions and refill requests in-clinic and through outside pharmacies

Thoroughly familiar with the clinic's scheduling software, AVImark, and participated in the transition from written records to a paperless, digital format

Comprehensively adapted medical records by scanning and filing them into the new digital system

CERTIFICATION

Certified Veterinary Technician

CACVT, 04/01/2013

SKILLS

Drug Inventory Management

Client Education Procedure Billing

Data Entry

Medication Administration

Communication Confidentiality

Anesthetic Monitoring

Paitent Records Maintenance

Medical Terminology

ACHIEVEMENTS

Reviewed and redesigned outdated

versions of administrative

documents and client paperwork

forms; created and prepared

additional forms

Single-handedly revised and

completed the Employee Policies &

Procedures Handbook for the clinic's

AAHA accreditation review

EDUCATION

Associate in Applied Science

(A.A.S.)

Bel-Rea Institute of Animal Technology

01/2010 - 12/2012 Denver, CO

Completed Courses: Human

Anatomy and Physiology I & II,

General Biology I & II, Nutrition

Studies, Introduction to

Psychology, Graphic Design

Metropolitan State University of Denver

08/2005 - 09/2009 Denver, CO

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