Customer Service Assistant Manager
Resume:
Kayla Schriver
Oneonta, NY
************@*****.***
Punctual & Prompt / Detail-Oriented / Hands-On / Works Well With Others / Problem-Solver / Takes Direction Results-Driven / Focused & Organized / Customer Service / Workplace Professionalism / Responsible / Motivated Communication Skills / Strong Work Ethic / Driver’s License / Effective Under Pressure / Follows-Thru Takes Pride in Job / Time Management & Ability to Prioritize / Hardworking / Flexible & Adaptive / HIPAA Compliant Recent Work History:
Seasonal Flagger / Road & Construction Crew Cobleskill Stone Products 04/21 – Present
• Guide or control vehicular or pedestrian traffic at such places as street, highway, and construction sites.
• Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
• Communicate traffic and crossing rules and other information to students and adults.
• Direct traffic movement or warn of hazards, using signs, flags, lanterns, and hand signals.
• Discuss traffic routing plans and control-point locations with superiors.
• Inform drivers of detour routes through construction sites. Assistant Manager Dollar General 2021 – 2023
• Assisted the Retail Store Manager in planning and implementing strategies to attract customers.
• Coordinated daily customer service operations (e.g. sales processes, orders and payments).
• Tracked the progress of weekly, monthly, quarterly and annual objectives.
• Monitored and maintained store inventory.
• Evaluated employee performance and identify hiring and training needs.
• Supervised and motivated staff to perform their best. Coached and supported new and existing Sales Associates.
• Handled complaints from customers. Acted as store’s representative and set an example for staff.
• Conducted regular audits to ensure the store is functionable and presentable.
• Made sure all employees adhere to company’s policies and guidelines. Customer Services Representative / Accounts Randstad 2018 – 2021
• Conferred with customers by telephone, email, or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Kept records of customer interactions or transactions, recording details of inquiries, accounts and billing, complaints, or as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Determined charges for services requested on accounts, collect deposits or payments, or arrange for billing.
• Compared disputed merchandise with original requisitions and information from invoices and prepare bills. Stock Clerk Walmart Store 2017 – 2018
• Helped unload delivery trucks.
• Received, opened, unpacked and issued sales floor merchandise.
• Compared merchandise invoices to items actually received to ensure that shipments were correct.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Examined merchandise to identify items to be reordered or replenished.
• Cleaned display cases, shelves, and aisles.
• Answer customers' questions about merchandise and advised customers on merchandise selection. Provide Excellent Customer Service.
• Stamped, attached, or changed price tags on merchandise, referring to price list. Cashier Price Chopper 2015 – 2017
• Greeted customers entering establishments. Provided excellent customer service and assistance.
• Weighed items sold by weight to determine prices. Used scanner / hand scanner.
• Received payment by cash, check, and credit / debit cards. Issued receipts, refunds or change due.
• Bagged merchandise appropriately. Offered customers carry-out service. Kayla Schriver page 2
• Answered customers' questions and provided information on procedures or policies.
• Processed merchandise returns and exchanges.
• Maintained clean and orderly checkout areas.
• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct and that there is adequate change.
• Calculated total payments received during a time period and reconciled this with total sales.
• Monitored checkout stations to ensure that they had adequate cash available. Other Professional Experience:
Personal Care Aide / Companion
• Administered bedside or personal care, such as ambulation or personal hygiene assistance.
• Performed healthcare-related tasks, such as monitoring vital signs and aiding in mobility.
• Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Planned, prepared, and served nutritious meals.
• Transported clients to locations outside the home, such as to physicians' offices or on outings.
• Provided clients with communication assistance and companionship.
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