Kayla Schriver

Oneonta, NY

607-***-**** / 607-***-****

ad19pq@r.postjobfree.com

Punctual & Prompt / Detail-Oriented / Hands-On / Works Well With Others / Problem-Solver / Takes Direction Results-Driven / Focused & Organized / Customer Service / Workplace Professionalism / Responsible / Motivated Communication Skills / Strong Work Ethic / Driver’s License / Effective Under Pressure / Follows-Thru Takes Pride in Job / Time Management & Ability to Prioritize / Hardworking / Flexible & Adaptive / HIPAA Compliant Recent Work History:

Seasonal Flagger / Road & Construction Crew Cobleskill Stone Products 04/21 – Present

• Guide or control vehicular or pedestrian traffic at such places as street, highway, and construction sites.

• Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.

• Communicate traffic and crossing rules and other information to students and adults.

• Direct traffic movement or warn of hazards, using signs, flags, lanterns, and hand signals.

• Discuss traffic routing plans and control-point locations with superiors.

• Inform drivers of detour routes through construction sites. Assistant Manager Dollar General 2021 – 2023

• Assisted the Retail Store Manager in planning and implementing strategies to attract customers.

• Coordinated daily customer service operations (e.g. sales processes, orders and payments).

• Tracked the progress of weekly, monthly, quarterly and annual objectives.

• Monitored and maintained store inventory.

• Evaluated employee performance and identify hiring and training needs.

• Supervised and motivated staff to perform their best. Coached and supported new and existing Sales Associates.

• Handled complaints from customers. Acted as store’s representative and set an example for staff.

• Conducted regular audits to ensure the store is functionable and presentable.

• Made sure all employees adhere to company’s policies and guidelines. Customer Services Representative / Accounts Randstad 2018 – 2021

• Conferred with customers by telephone, email, or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Kept records of customer interactions or transactions, recording details of inquiries, accounts and billing, complaints, or as well as actions taken.

• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Determined charges for services requested on accounts, collect deposits or payments, or arrange for billing.

• Compared disputed merchandise with original requisitions and information from invoices and prepare bills. Stock Clerk Walmart Store 2017 – 2018

• Helped unload delivery trucks.

• Received, opened, unpacked and issued sales floor merchandise.

• Compared merchandise invoices to items actually received to ensure that shipments were correct.

• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Examined merchandise to identify items to be reordered or replenished.

• Cleaned display cases, shelves, and aisles.

• Answer customers' questions about merchandise and advised customers on merchandise selection. Provide Excellent Customer Service.

• Stamped, attached, or changed price tags on merchandise, referring to price list. Cashier Price Chopper 2015 – 2017

• Greeted customers entering establishments. Provided excellent customer service and assistance.

• Weighed items sold by weight to determine prices. Used scanner / hand scanner.

• Received payment by cash, check, and credit / debit cards. Issued receipts, refunds or change due.

• Bagged merchandise appropriately. Offered customers carry-out service. Kayla Schriver page 2

• Answered customers' questions and provided information on procedures or policies.

• Processed merchandise returns and exchanges.

• Maintained clean and orderly checkout areas.

• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct and that there is adequate change.

• Calculated total payments received during a time period and reconciled this with total sales.

• Monitored checkout stations to ensure that they had adequate cash available. Other Professional Experience:

Personal Care Aide / Companion

• Administered bedside or personal care, such as ambulation or personal hygiene assistance.

• Performed healthcare-related tasks, such as monitoring vital signs and aiding in mobility.

• Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

• Planned, prepared, and served nutritious meals.

• Transported clients to locations outside the home, such as to physicians' offices or on outings.

• Provided clients with communication assistance and companionship.

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