Erica Bernard

** ******** ******, #* *********, CT 06111 860-***-**** ad19p5@r.postjobfree.com

Summary of Qualifications

Workforce Development Professional bilingual in English and Spanish with over 12 years of Case Management experience. Highly motivated Career Agent working with the Jobs First Program serving families receiving state assistance. Knowledgeable in JFES/ WIOA services being the only Career Agent to provide case management to both JFES & WIOA clients concurrently providing intensive career counseling, case management services. Knowledgeable in community resources, empowering and educating job seekers which results in customer satisfaction, and self-sufficiency through employment and training. Manage a caseload while consistently meeting and / or exceeding performance benchmarks.

Skill Summary

Fluent in Spanish

Leadership

CTHIRES and IMPACT

Microsoft Word, Excel, Outlook

Motivational Career Coach

Intensive Case Management

Conflict Resolution

Career Coaching

Multi-Tasking

Independent

Work Experience

Assist Unit Supervisor with the daily operations of assigned staff members enforcing rules and regulations while serving as point of contact for staff and customer inquiries.

Train staff, sever as point of contact for Department of Social Service ensuring that customers are enrolled in orientations.

Conduct file audits documenting results, assisting with the design of corrective action procedures for the Jobs First Program (JFES).

Perform certifications for the Workforce Innovation and Opportunity Act (WIOA) program reviewing eligibility verification and deeming customer’s eligible and retention follow up in accordance with federal, state and CWP policy and procedures.

Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation.

Maintain case files, track and monitor clients throughout their process to include verifying attendance and ensuring accuracy of activity attendance and training documents meeting Federal participation rates and compliance requirements under CWP, CTDOL, JFES and WIOA policies and procedures.

Develop a comprehensive Individual Employment Plans (IEP) customized to each individual’s needs including obtaining and evaluating occupational goals, administering professional and educational assessments.

Administer reading and mathematics appraisals to determine competencies, and career interest inventories and aptitude assessments to determine occupational interests and career paths.

Conduct orientations, group presentations providing resume development and interviewing skills.

Complete intake and eligibility determination to provide intensive case management, career counseling and follow-up services to JFES and WIOA clients.

Facilitate Steps to Success orientations and EAGER job readiness workshops.

Refer to appropriate job opportunities, training programs and support services.

Complete Individual Account (ITA) vouchers and other required documents and reports, enter data and process clients through CTWBS, EMS and other required databases.

Interview individuals and compile information regarding employment history, education, and barriers to employment

Provide individualized case management services to customers.

Complete weekly case narratives documenting participant progress.

Assist participants with meeting their employment and/or training goals.

Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities.

Provide intensive case management services to JFES registered customers within the One-Stop system.

Complete intake and eligibility determination for JFES clients. Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.

Enter data into and otherwise use and process clients through any CTWBS participant information system as required, and any other database as required by the One-Stop system.

Counsel clients on available job opportunities, training programs and other services.

Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training.

Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities.

Conduct orientation sessions, workshops, job clubs and other group presentations for clients.

Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements under CWP, CTDOL, and JFES policies and procedures.

Provide referral and tracking of eligible customers into JFES contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts. Tracking through the JFES training enrollment process shall include:

Counsel and ink job seekers to available employment opportunities.

Refer customer to partner agencies for wrap around services such as mental health, housing, substance abuse and financial literacy ensuring job seekers are job ready.

Employment History

EDSI 201 2019 - Present

Career Advisor Hartford CT

KRA 2009 - 2019

Team Lead Hartford CT

Catholic Charities 2006-2009

Career Agent Hartford CT

Community Renewal Team 2000-2006

Career Agent Hartford CT

PROFESSIONAL WORK EXPERIENCE CONT.

Community Renewal Team, Hartford CT

Intake Worker

Douglas Gardens Miami Beach FL

Medical Receptionist

EDUCATION

John F Kennedy Bronx New York

High School Diploma 1993

ADDITIONAL QUALIFICATIONS / TRAININGS

National Association of Workforce Development Professional Member

Embracing Diversity in the Workplace

Parents with Cognitive Limitations

Motivational Interviewing

Your Money, Your Goal Financial Empowerment Training

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