Jesika Case

Customer service associate

Phone: +1-937-***-****

Email: ad19oq@r.postjobfree.com

ad19oq@r.postjobfree.com

Address: *** **** *** ******

Manchester, OH 45144

Summary

Authorized to work in the US for any employer.

I am someone who loves to make people happy, I think that’s why I’ve always held a job that had some sort of customer service involved. I have around 10 years of experience with customer service, and that has helped to make my relationship building skills and initiative skills strong. I have learned how to connect and get along with many different types of people and have had to learn how to talk and deal with customers who are sometimes upset. I have some technology skills, which have been growing since attending classes through Strayer University. I can type 30-40 wpm, with 90% accuracy. I have basic knowledge of Microsoft Word, and basic knowledge of computers and internet and how to research on the internet. I am searching for a place that has a family like culture, where co-workers aren’t just co-workers, but family. I want to find an environment which encourages me to succeed and grow professionally, where I can utilize my skills and knowledge appropriately. I would love to find a career with chances for advancement. I am always willing to take on new skills and am usually quick to catch on. If given the chance I will give my all and work hard every day. My goal is to find a position or internship that is customer and IT related, this way I can be strengthening my technology skills every day and working towards my dream career as an UX/UI designer. My ultimate goal, however, is to find a job that allows me to help others and that I can wake up and be excited to go to, so that I can send smiles around the globe!

Work experience

Office Manager, MAD Automotive - Manchester, OH

August 2019 to May 2021

Ran the office of a small auto repair shop: answered telephone, helped walk in customers, gathered pricing quotes, ordered parts, tires, and supplies, accepted payments for completed jobs and gave correct change, wrote out customer receipts, filed paperwork as necessary, made sure office was tidy and organized, etc.

Office Assistant/ house cleaning, House Cleaners - Peebles, OH

April 2016 to July 2019

Assisted in office: answered telephone, answered customer inquiries, accepted payments, etc.

House cleaning: swept and mopped floors, vacuumed floors, washed dishes, washed laundry, cleaned toilets, sinks, and tubs, cleaned windows and mirrors, etc.

Gap in work history

October 2009 to April 2016

This large gap in my work history is because at this point in my life, I had just had my second son Jacob. He was born with a handicap, and there was going to be a lot I had to learn, and he was going to need a lot of attention. He was born with a chromosome disorder called Cri-du-chat, it can cause many problems and caring for him became my full-time job for several years. Once he began school, and I was comfortable with the care he was getting, I decided to go back to work.

Nurse Aide, Court House Manor - Washington Court House, OH

October 2004 to September 2009

Patient care: bathing, shaving, hygiene, dressing, toileting, transferring, ambulation, etc. Answered call lights in a timely manner, change position of bed ridden patients every two hours to prevent bed sores, enter daily info into system, relay important info to co-workers, etc.

Education

Bachelor's degree in IT with a focus in web design: Strayer University-Virginia – Online

January 2022 to Present

Skills

Customer service 10+ years

Communication skills (written & verbal)

Relationship building skills

Initiative and integration skills

Problem solving skills

Time management

Typing 30-40 WPM with 90 % accuracy

Counting stock and filling orders

Basic computer and systems knowledge

Some experience with Office 365 (word, excel, outlook)

Contact this candidate