CUSTOMER EXPERIENCE

SPECIALIST

Brittney

Ross

404-***-****

ad19od@r.postjobfree.com

Houston, TX 77007

CONTACT

SKILLS

• Resman

• Yardi

• RealPage

• Knock

• Snappt

• Community Engagement

• Business Partnerships

• Maintaining Closing Ratios

• Sales and Marketing Aptitude

Experienced Luxury Leasing Professional with over four years in the real estate sector. Demonstrated success in elevating occupancy rates, securing 15 leases, and maintaining a 95% occupancy level. Adept communicator, adept problem-solver, and resourceful professional known for delivering exceptional customer service and fostering robust client relationships. Committed to providing top-tier leasing experiences that go beyond client expectations, thereby contributing to the overall success of the organization

CAREER OBJECTIVE

December 2022 - Present

Luxury Leasing Professional

BG MultiFamily, Houston, TX

May 2022 - June 2023

Luxury Leasing Agent

Greystar, Houston, TX

EXPERIENCE

Prepared leasing documents for potential renters using property regulations

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• Built a rapport with current tenants

Conduct property tours to showcase the features and amenities of the apartment community, highlighting the value proposition and addressing any questions or concerns raised by prospective renters

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Coordinate with maintenance staff to ensure prompt and efficient resolution of any maintenance issues reported by tenants

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Organized and attended community events to promote the apartment community and attract potential renters

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Assist with the preparation of leasing documents for potential renters, ensuring compliance with property regulations and policies.

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Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs

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Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies

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Performed background, reference, and credit checks as part of the screening process of prospective tenants

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• Experienced with luxury A Class community

Resolved conflicts between tenants regarding noise, encroachments, and parking

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Kept meticulous records of all correspondence between management and tenants

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Create and maintain a professional and inviting atmosphere in the leasing office to ensure a positive experience for all visitors and

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December 2021 - December 2022

Remote Informational Tech Support Specialist

Wolters Kluwer, Atlanta, GA

March 2021 - December 2021

Teller Associate

Wells Fargo, Atlanta, GA

potential residents

Develop and implement innovative leasing strategies to attract and retain high-quality tenants

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Maintain a thorough understanding of the local market and competition to effectively position the property and attract potential residents.

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Assisted with client technical consulting support to meet the delivery objectives

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Ensured best practices were being followed on all projects for environment setup, unit testing, product packaging, and automated build integration

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Coordinated with the client's implementation team to identify and mitigate any technical issues that may potentially impact delivery Provided clear direction to distributed technical teams on solutions throughout the implementation cycle

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Collaborate with cross-functional teams to develop innovative solutions that optimize client satisfaction and enhance technical support processes

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Collaborate with cross-functional teams to troubleshoot and resolve technical issues that may arise during the implementation process.

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Delivered a unique member experience by assisting members with account transactions, including deposits, withdrawals, loan payments, and check-cashing, ensuring high satisfaction levels

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Educated members on digital solutions and identified opportunities to refer products and services, contributing to relationship deepening

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Conducted lobby engagement activities to connect with members, address inquiries, and position products to meet their needs

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Troubleshot and resolved member and internal inquiries in a timely, friendly, and accurate manner, ensuring high-quality service

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Processed basic and complex teller transactions, including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in both lobby and drive-up environments

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Balanced all instruments daily, including cash, check negotiation, and transaction posting

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• Tier II Teller

Completed coursework towards Bachelor Of Science in Kinesiology and Health Science

EDUCATION

Augusta State University

CERTIFICATIONS

• Texas Notary Public Signing Agent

Contact this candidate