Project Management Scrum Master

ROBBIE G. DALTON, PMP ad19nz@r.postjobfree.com Mobile: 615-***-****

SUMMARY:

•Highly accomplished IT professional with over 20 years of experience in Program/Project Management. Proven track record implementing critical IT application and infrastructure projects with Budgets up to $25 million with 50 team members.

•Strength in managing, communicating, and delivering on expectations, leveraging technical and business knowledge, and gaining buy-in and support for project deliverables.

•Extensive experience managing IT infrastructure and application development projects and advanced technology projects using agile and SAFe methodologies.

•Scrum Master experience, JIRA, Confluence and Version 1.

•Scope of Application and Infrastructure Projects Managed Include: Network and IT infrastructure. Software application development and integration [full SDLC]

•Strong IT & Technical Background: Systems Architecture, Design, Development, Integration, Testing

•Skilled in requirements gathering, definition and analysis, gap analysis and managing testing and deliverables.

•Set client expectations and focus team efforts by tracing requirements from SOW to system design and test results.

•An exceptional people leader by possessing strong leadership skills and a proven history of attracting, motivating, and retaining exceptional associates who are highly accountable and engaged around our brand mission, vision, and values.

•Proven track record of building, scaling, and managing a high-impact CX function

•A data-driven decision maker by using solid analytical skills with the ability to analyze and interpret data to deliver insights that optimize business performance.

•A thought leader driven from a deeply knowledgeable understanding of the latest industry trends, best practices, software, and tools and leverage those insights to continuously raise the bar.

•Skilled at developing new frameworks and building scalable processes from scratch to enable efficiency, productivity, and scale.

•Deeply understand customers and the experience with every product and service.

AREAS OF EXPERTISE:

Project Lifecycle Management, Agile Methodology, Metrics Tracking, Risk Management, Strategic Planning, Project Reporting, Project Budgeting & Cost Controls, Stakeholder Management, Resource Management, Agile Story-Based Development, Release & Sprint Planning, Project & Product Roadmap Development, Salesforce, Software Development Lifecycle (SDLC), Account-based IT Services Marketing

EDUCATION AND CERTIFICATION:

Bachelor of Business Administration, Middle Tennessee State University

Six Sigma Approach in Project Management Quality, American Management Association

Project Management Professional (PMP) Certification 2002 - 2023

Certified Associate of Customer Service (ACS) Certification 2003

Business Continuity Planning Certification 2003

ITIL v.3 Training, Bridgestone/Firestone Inc., 2013

PROFESSIONAL EXPERIENCE: PROJECT / PROGRAM MANAGEMENT

NIBCO – FEBRUARY 2023 – PRESENT

Supervisor, PMO

Leading in the development, testing and deployment of a new corporate telephone system

Participating in the migration of a newly purchased company to the enterprise environment

Participating in the creation and maintenance of the enterprise security platform and policies

Participating in the creation and maintenance of the enterprise IS audit process and procedures

ALLSTATE INSURANCE - AUGUST 2021 – DECEMBER 2022

IT Manager

•Leading in the management of 5 Scrum Masters within an SAP environment through the PMO.

•Responsible for performance evaluations for the SM’s and providing salary adjustments.

•Responsible for coaching and training new Scrum Masters on the team.

•Heavily involved in the implementation of S4 Hana within the Allstate environment.

CONTRACTING IN PROJECT MANAGEMENT (TEKSYSTEMS GLOBAL SERVICES, BCBS, ADVANCED AUTO, TVA, TREXIS INSURANCE, DELOITTE, TSC, CALSONIC) - JANUARY 2015 – AUGUST 2021

•TGS – Led as a Customer Experience Leader in the marketing of IT related services to clients across the United States.

•BCBS – Led in the marketing and operations of Government Health plans to other states. Currently working a program of 22 projects.

•AAP - Led in the modernization of key Greenfield Distribution Centers by creating a WMS template. Engaged the help of outside vendors to make changes to the application. Validated changes with the help of internal SME’s.

•TVA - Led in the configuration of the Enterprise Project Controls tool and the development of a rolling implementation plan. Engaged an outside vendor to make all configuration changes and to plan the training of all enterprise resources.

•TREXIS - Led in the rebranding of the company on all corporate websites. Worked with internal developers to make wording, font and color changes on all websites.

•DELOITTE - Led in the implementation of ServiceNow within the Advanced Risk Technology Center (ARTC). Engaged the help of a vendor to make the needed configuration changes and to perform training sessions. Replaced an older service management tool called Remedy.

•TSC - Led in the management of a portfolio of projects within the Data Integration and Application Integration area within the Retail Industry. Led a development team in the upgrade of the data integration application called Talend. This allowed outside vendors a more efficient method of connectivity.

•CALSONIC – Led in the implementation of a new ERP system. Primary responsibilities included the identification of critical path tasks and ensuring their priority.

BRIDGESTONE-FIRESTONE INC. - AUGUST 2010 – DECEMBER 2014

Program Manager

•Led entire creation and management of the new IT business alignment team. This team carried out 15 projects with a total budget of $16M. The result: a significant increase in ability of the company to measure and manage the IT infrastructure projects.

•Acted as component lead in implementing one of the components related to Accounts Payable imaging and workflow with SAP The result: Accounts Payable can go to a paperless environment, saving incalculable time and money.

•Replaced the current Enterprise Project and Portfolio management tool with MS Server 2010, serving as team lead. The result: a common state-of-the-art platform to manage and report the status of each of the projects under management.

•Led modification of an SAP component that allowed payroll records to be managed with a new graphical user interface. The result: savings of a great deal of time and money over the old process.

NISSAN NORTH AMERICA - MARCH 2010 – AUGUST 2010

Sr. Project Manager (5-month contract)

•Led the project evaluating the usefulness of a newly designed global SDLC methodology. The result: adoption of a common platform to manage and report the status of all projects.

•Led design and development of multiple projects focused on the Federal reporting, accuracy, and reliability of the administration system. The result: change from being reactive to becoming proactive about quality, image, and reliability.

DYNAMIC RESEARCH CORPORATION - 2008 – MARCH 2010

Technical/Program Manager

•Technical Manager for the State-wide Child Welfare Information System (SACWIS) in coordination with DRC and the State of Tennessee, a $23M budget, team of 150, an effort of 250K person- hours.

•Served as project lead in designing and developing a new J2EE application consisting of an integrated component design that included Mobile Computing, Document Imaging, Address Validation, GIS, and Identify Search Server. The result:

each caseworker’s time and efficiency improved as the agency used these new features.

•Developed and designed reporting tools in leading teams in Nashville, TN, Columbus, OH and 2 sites in India. The result: agency ability to deliver to senior executives new reporting data that were not available previously.

•Served as project lead in the conversion of the existing mainframe database to a 3-tiered architectural design. The result: client data was cleaner and better utilized by the business users.

STATE OF TENNESSEE - 2005 to 2008

Office of Information Resources

Project Director

•Drove the simultaneous deployment of a new, web-based Title & Registration System, Driver’s License System and CRASH data collection system for the Dept. of Safety, Dept. of Revenue, and the Governor’s Highway Safety Office.

•Led the design and development of a brand-new web-based Title and Registration System. The result: features for the agency included a Point-of- Sale functionality.

•Directed, as team leader, the design and development of a new web-based CRASH system for the Department of Safety. The result: improved decision-making by senior agency executives, using timely, accurate and reliable critical accident data.

ERIE INSURANCE GROUP - 2004 - 2005

Project Manager

•Implemented annuity products for the Life Insurance division ($7M budget, 30-member team) and simultaneously led implementation of a $1M lead generation system for the Marketing division)

•Retrofitted the system’s Life Insurance mainframe system, leading the team that enabled it to manage interest-sensitive annuity products. The result: increased company performance and profitability.

•Handled Vendor management responsibilities during this project with an outside firm. The result: accurate cost control, with work managed to equate to the invoices received.

CNA LIFE INSURANCE COMPANY - 1998 – 2004

Project Manager & General Manager

•Served as site business lead in Business Continuity / Disaster Recovery initiatives in the Nashville facility, generating an up-to-date facility plan. The result: solid facility capacity to implement a plan that minimized damage in case of business disaster.

•Served as the technical lead that utilized the features and functionality of a commercial rules engine. The result: consistently generated output of business rules that matched the needs of the business.

ADDITIONAL PROFESSIONAL EXPERIENCE: BUSINESS OPERATIONS MANAGEMENT

CONTINENTAL LIFE INSURANCE COMPANY 1995 - 1998

Underwriting Manager

• Managed and restructured the process of underwriting life, LTC and health insurance products, policy issue, reinsurance, and the telephone interview process

NATIONSECURITIES 1993 - 1995

Investment Representative

• Directed all facets of sales and marketing for bank and non-bank customers with investment products for 3 bank markets.

KANAWHA INSURANCE COMPANY 1992 - 1993

Assistant Vice President – Policy Administration

• Responsible for daily operations in New Business, Policy Service, Premium Accounting and Jet Underwriting

TENNESSEE FARMERS LIFE INSURANCE COMPANY 1985 - 1992

Underwriting Manager

• Developed unprecedented improvements in underwriting results, efficiencies and customer satisfaction while handling double-digit growth

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