Customer Service Representative
Resume:
Misty Milhollin Customer Service Representative bringing
top-notch skills in oral and written
communication, active listening and analytical
problem-solving skills. Enhances customer
experiences by employing service-oriented
behaviors, understanding customer desires, ad
providing customized solutions to build loyalty.
Encouraging manager and analytical problem-
solver with talents for team building, leading
and motivating, as well as excellent customer
relations aptitude and relationship-building skills. Proficient in using independent decision-making
skills and sound judgment to positively impact
company success. Dedicated to applying
training, monitoring and morale-building abilities to enhance employee engagement and boost
performance. Collaborative leader with
dedication to partnering with coworkers to
promote engaged, empowering work culture.
Documented strengths in building and
maintaining relationships with diverse range of
stakeholders in dynamic, fast-paced settings.
Detail-oriented team player with strong
organizational skills. Ability to handle multiple
projects simultaneously with a high degree of
accuracy. Dedicated Customer Service
professional with knowledge of service delivery
and proven multitasking abilities. Committed to
maintaining professional relationships to
increase profitability and drive business results. Passionate about promoting lasting customer
satisfaction by delivering quality service and
unparalleled support. Proficient in customer
service best practices and related options.
Contact
Address
Ambrose, GA 31512
Phone
Work History
Sale/Customer Service Representative
Circle Double B Trailer Sales, Douglas, GA
Answered customer telephone calls promptly
to avoid on-hold wait times.
2023-03 -
Current
**************@****.***
Skills
Service Contract Sales
Patient services
management
Individualized service plans
Service standard
compliance
Service requests
Problem-solving
Quotes and sales
Medical billing and coding
Claims
Documentation and
reportingcall
CallSelect communication
systems
Telemarketing expertise
Responded to customer requests for products,
services, and company information.
Answered constant flow of customer calls with
minimal wait times.
Provided primary customer support to internal
and external customers.
Updated account information to maintain
customer records.
Offered advice and assistance to customers,
paying attention to special needs or wants.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
Clarified customer issues and determined root
cause of problems to resolve product or
service complaints.
Processed customer service orders promptly to
increase customer satisfaction.
Utilized customer service software to manage
interactions and track customer satisfaction.
Dr Wallace Steve Anderson
Office Management/Lab Supervisor, Douglas, GA
Participated in team projects, demonstrating
an ability to work collaboratively and
effectively.
Delivered services to customer locations within
specific timeframes.
Proved successful working within tight
deadlines and a fast-paced environment.
Worked flexible hours across night, weekend
and holiday shifts.
Provided professional services and support in a
dynamic work environment.
Identified issues, analyzed information and
provided solutions to problems.
Paid attention to detail while completing
assignments.
Assisted with day-to-day operations, working
efficiently and productively with all team
members.
2013-05 -
2020-10
Developed strong communication and
organizational skills through working on group
projects.
Worked well in a team setting, providing
support and guidance.
Answered inbound customer service calls to
assist with questions, concerns or problems.
Recognized and documented trends in
customer calls to facilitate process
improvements.
Maintained contact with customers to request
referrals.
Responded to customer inquiries with patience
and positivity to establish excellent first
impression.
Insurance Sales Agent
Woodman Of The World, Douglas, GA
Sought out new clients and developed client
relationships through networking, direct
referrals, lead databases, and cold calling.
Customized existing insurance programs to suit
individual client needs by analyzing specific
requirements.
Recommended type and amount of coverage
based on analysis of customers' circumstances
using persuasive sales techniques.
Generated quotes and proposals for clients to
match individual needs.
Developed strong referral network in
community to raise awareness and increase
sales opportunities.
Provided comprehensive product knowledge
and guidance to help clients on product
selection.
Registered customer information on database
to enable tracking history and maintain
accurate records.
Negotiated contracts with clients to establish
best coverage with lowest cost.
Negotiated contracts and terms of sale with
2010-03 -
2013-05
potential customers.
Developed and implemented promotional
strategies to increase customer base.
Education
Bachelor of Science: Health Science
South University - Savannah, GA
2016-05 -
2018-06
Associate of Applied Science: Health
South University - Savannah, GA
2016-03 -
2016-06
Contact this candidate