Caroline K. Eldridge

ad19ms@r.postjobfree.com • LinkedIn

Philadelphia, PA • 215-***-****

Summary

Astute HR leader driven to expand organizational impact with strategic resource management and employee engagement.

Visionary HR leader showcasing over 18 years of progressive leadership experience in human resources management with hands-on expertise in developing employee engagement programs that align with organizational objectives. Highly organized with proven ability to strategize, implement, and oversee HR operations with a focus on sustaining business continuity and growth. Compassionate leader expert at building relationships with key stakeholders. Problem-solver with in-depth knowledge of talent acquisition techniques and Local and federal laws. Successful track record in conflict resolution, negotiation, and team building, utilizing an employee-centric approach.

Areas of Expertise

•Workforce & Succession Planning

•Employee Relations Management

•Talent Management & On-Boarding

•Talent Management

•Labor & Employment Law

•Strategic Planning

•Training & Mentoring

•Conflict Management

•Project Management

Accomplishments

●Led a highly successful retention initiative, boosting employee retention by an impressive 57% through implementing innovative incentive programs tied to weekly payroll, including attendance and performance-based bonuses as well as enticing total rewards such as gift cards and monthly corporate events.

●Achieved a notable reduction in SLA resolution time to a remarkable eight hours by streamlining service delivery process.

●Instituted and meticulously monitored fundamental HR indicators resulting in significant declines in employee absenteeism, recruitment expenses, healthcare expenditure per staff member, HR overhead, and attrition expenses.

●Initiated and accurately measured critical HR indicators, yielding measurable outcomes; achieved substantial decrements in absenteeism rate, recruitment expenses, employee healthcare charges, HR expenditure factor, and attrition fees.

Career Experience

HR Executive Consultant North America, Menarini Silicon Biosystems, Huntingdon Valley, PA (CONTRACT) Nov 2022 – Nov 2023

Spearhead talent management and development efforts, fostering a culture of growth and excellence throughout the organization. Encourage strong alliances with staffing agencies to streamline recruitment procedures and manage end-to-end Talent Acquisition projects. Supervise the employee performance evaluation process, implement performance improvement plans, and promote career growth programs. Provide strategic guidance in designing and administering the compensation and benefits program, ensuring its alignment with organizational objectives.

●Advocated and promoted company values at every opportunity, serving as an inspiring role model and maintaining unwavering confidentiality.

●Harnessed expertise in change management to navigate organizational transformations with agility and effectiveness, leveraging powerful tools.

●Ensured the utmost relevance and competitiveness of programs and initiatives by staying ahead of market trends.

●Fostered a positive and vibrant work environment through the crafting and execution of dynamic employee engagement activities, fueling productivity and satisfaction.

●Established a thriving startup HR department encompassing policies, SLAs, recruitment, on-boarding full-cycle HR, payroll preparation, and comprehensive benefits, while demonstrating critical thinking skills and proposing innovative solutions.

●Ensured timely allocation of Deferred Retirement Plans as Trustee, overseeing each payroll cycle, verified bi-monthly payrolls for accuracy and compliance and collaborated extensively with corporate legal counsel on critical compliance matters to fulfill regulatory standards.

Global HR Business Partner, GlaxoSmithKline, Philadelphia, PA Aug 2020 – Nov 2022

Directed managers in meeting key performance standards, while mentoring and training line managers to optimize their performance within US Operations. Provided prompt guidance and facilitated important procedures, quickly addressing intricate inquiries from team leaders and stakeholders. Integrated HR initiatives with operational goals and business objectives, efficiently overseeing daily HR tasks. Collaborated with stakeholders on organizational change, guaranteeing smooth project execution and flawless process completion. Drove projects from initial announcements to exit consultations, ensuring transparent communication and synchronization at every stage.

●Enhanced business strategy implementation and impact by providing outstanding HR support to GSF leaders as HRBP-GSF.

●Empowered junior staff to achieve exceptional results and maximize their potential through effective mentoring, development, and coaching.

●Predicted and minimized HR risks, contributing valuable insights to business decisions, and cultivating a positive employee environment.

●Addressed employee complaints and optimized performance in alignment with local employment regulations, fostering positive employee relations.

●Directed global restructuring endeavors and global recruitment initiatives for acquiring and retaining top talent.

Human Resources Manager, Harriet Carter Gifts, Montgomeryville, PA Aug 2017 – Aug 2020

Led the development and implementation of innovative processes to address the organization's people agenda, fostering employee engagement and professional growth. Oversaw payroll administration, resolving any issues or discrepancies. Administered various HR functions, including controlling EEOC complaints, labor issues, FMLA, and WC investigations. Ensured compliance with local, state, and federal reporting requirements and maintained the integrity of reporting systems. Monitored employee benefits, retirement plans, and Workers' Compensation and Unemployment claims. Functioned as a company representative, addressing inquiries regarding litigation and court proceedings.

●Successfully recruited 300 seasonal workers through various channels, such as sourcing, partnering with vendors, utilizing ATS systems, and attending job fairs.

Human Resources Manager, GCA Services Group, Drexel University, Philadelphia, PA Dec 2013 – Aug 2017

Conducted full cycle recruitment, from onboarding to background and drug testing. Delivered labor relations services, including managing union grievances, and assisting the leadership team with ER matters. Conducted formal and informal fact-finding meetings and promptly responded to grievances. Deployed initiatives and action plans, and developed processes and procedures to support this alignment. Processed and approved weekly payroll, tracking job reports for three CBA contracts. Managed recruitment and staffing for manufacturing start-up facilities. Leveraged ATS, job boards, and partnered with local community agencies to source candidates.

●Streamlined administrative procedures, implementing strategies to optimize productivity, and improved overall operational efficiency.

Regional Human Resources Manager – Commercial Division

Oversaw the full scope of talent acquisition, from sourcing to onboarding. Conducted investigations to evaluate and resolve employee complaints and grievances as an HR Business Partner. Directed new employee orientations, including thorough background and reference checks. Designed and implemented a comprehensive spreadsheet to track and manage region-wide grievances, arbitrations, terminations, and investigations, resulting in enhanced organizational efficiency. Coached staff on policies, procedures, and matters pertaining to benefits and compensation. Maintained extensive knowledge of local, state, and federal employment laws and regulations, including EEOC, FLSA, FMLA, and ADA.

●Chaired a diverse territory comprising accounts spanning from NC to Boston, comprising 2600 employees with a team of 12 junior HR support staff members.

Human Resources Director, Mid-Atlantic Healthcare, Philadelphia, PA May 2011 – Dec 2013

Owned the bottom-line of talent acquisition, performance management, team building, and leadership development to enhance organizational effectiveness. Implemented HR policies and procedures to ensure compliance with state and federal regulations. Developed an effective labor relation tracking report, encompassing ongoing grievances, arbitrations, terminations, and investigations. Facilitated personnel training and labor relations activities.

●Acted as a liaison between union and management officials, facilitating mutually satisfactory solutions, resolving employee grievances, cultivating positive employee and labor relations throughout the organization.

Director of Human Resources, The Philadelphia Tribune, Philadelphia, PA Dec 1999 – May 2011

Directed managers in meeting key performance standards, while mentoring and training line managers to optimize their performance within US Operations. Provided prompt guidance and facilitated important procedures, quickly addressing intricate inquiries from team leaders and stakeholders. Integrated HR initiatives with operational goals and business objectives, efficiently overseeing daily HR tasks. Collaborated with stakeholders on organizational change, guaranteeing smooth project execution and flawless process completion. Drove projects from initial announcements to exit consultations, ensuring transparent communication and synchronization at every stage.

●Enhanced business strategy implementation and impact by providing outstanding HR support to GSF leaders as HRBP-GSF.

●Empowered junior staff to achieve exceptional results and maximize their potential through effective mentoring, development, and coaching.

●Predicted and minimized HR risks, contributing valuable insights to business decisions, and cultivating a positive employee environment.

●Addressed employee complaints and optimized performance in alignment with local employment regulations, fostering positive employee relations.

Education

Bachelor of Arts in Mass Communications

Temple University, Philadelphia, PA

Certifications

PHR Certification, Villanova University, In Progress

Technical Skills

Kronos, Taleo, Kenexa/IBM, ADP Payroll, UltiPro Payroll, Ceridian Payroll, Workday, iSolve, Cognos Reporting, Tableau Software

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