Kevin Boyne

956-***-**** ad19md@r.postjobfree.com Spring Branch, TX

Professional Summary

●Experienced Information Technology Specialist with a demonstrated history of working in the business supplies and equipment industry.

●Skilled in Remote Desktop, Software Installation, Computer repair, Networking, Printer Support, and Troubleshooting.

●Strong information technology professional with a Certificate focused in Computer Technology/Computer Systems Technology from Laredo Community College.

Professional Experience

IMAGEONEWAY

In house MPS Tech /Server Admin/Papercut Admin Feb 2022 -June 2023

Responsible for the hardware/software service of copiers, printers and Papercut Admin. Troubleshoot quality, issues with scan, print, copy or fax and papercut. Then performed follow-up service of either replacing parts, rebuilding units or cleaning hardware.

Responsible for the connectivity of the copiers and scanners to the customer’s network and configuring papercut queues. This would include finding all network information IP, subnet, gateway, DNS, Vlan’s, LDAP needed to connect equipment.

Trained both customers and coworkers in the function of machines, as well as, how to configure them. This configuration included adding network information, adding customer contact information to machine address book, and print drives and scanning.

Dispatched to locations when network connectivity or printing issues arise to troubleshoot the reason and find a fix for the issue or remote connection.

Performed help desk operations for troubleshooting customer issues, including over-the-phone and remote support for PC.

Worked with coworkers onsite, phone, teams and/or remote connections to troubleshoot issues with printing, scanning to pc, scanning to folder, scanning to email or connectivity in PC.

Installed print drivers to local machines or servers as print servers. The operating systems would cover windows 10 and 11, server 2008, 2012, 2012r2, 2019.

BENCHMARK

Customer Service Engineer/Analyst(IT) April 2018 - Feb 2022

Responsible for the hardware service of copiers and printers. Troubleshoot quality, issues with scan, print, copy or fax, then performed follow-up service of either replacing parts, rebuilding units or cleaning hardware.

Responsible for the connectivity of the copiers and scanners to the customer’s network. This would include finding all network information IP, subnet, gateway, DNS needed to connect equipment.

Trained both customers and coworkers in the function of machines, as well as, how to configure them. This configuration included adding network information, adding customer contact information to machine address book, and print drives and scanning.

Dispatched to locations when network connectivity or printing issues arise to troubleshoot the reason and find a fix for the issue or remote connection.

Performed help desk operations for troubleshooting customer issues, including over-the-phone and remote support for PC and Mac users.

Worked with coworkers onsite, phone, and/or remote connections to troubleshoot issues with printing, scanning to pc, scanning to folder, scanning to email or connectivity in PC or Mac networks.

Installed print drivers to local machines or servers as print servers. The operating systems would cover XP, windows 7, 8, 8.1, 10 and server 2000, 2003, 2008, 2012, 2012r2, and Macs.

Dahill SA May 2013 – November 2017

Field IT Technician March 2014 – November 2017

●Responsible for the connectivity of the copiers and scanners to the customer’s network. This would include finding all network information IP, subnet, gateway, DNS needed to connect equipment.

●Trained both customers and coworkers in the function of machines, as well as, how to configure them. This configuration included adding network information, adding customer contact information to machine address book, and print drives and scanning.

●Dispatched to locations when network connectivity or printing issues would arise to troubleshoot the reason and find a fix for the issue.

●Performed help desk operations for troubleshooting customer issues, including over-the-phone and remote support for PC and Mac users.

●Worked with coworkers onsite, phone, and/or remote connections to troubleshoot issues with printing, scanning to pc, scanning to folder, scanning to email or connectivity in PC or Mac networks.

●Installed print drivers to local machines or servers as print servers. The operating systems would cover XP, windows 7, 8, 8.1, 10 and server 2000, 2003, 2008, 2012, 2012r2, and Macs.

Service Technician May 2013 – March 2014

●Responsible for the hardware service of copiers and printers. Troubleshooting quality, factuality issues with scan, print, copy or fax, then performed follow-up service of either replacing parts, rebuilding units or cleaning hardware.

●Responsible for the connectivity of the copiers and scanners to the customers network. This would include finding all network information IP, subnet, gateway, DNS needed to connect equipment.

BizDoc October 2010 – July 2012

Technical Support Representative

●Responsible for the hardware service of copiers and printers; troubleshooting quality, factuality issues with scan, print, copy or fax.

●Responsible for the connectivity of the copiers and scanners to the customers’ network. This would include finding all network information IP, subnet, gateway, DNS needed to connect equipment.

●Managed delivery of equipment, unboxed and assembled machine with all option customers purchased. When machines were set up and tested, would load on to the delivery truck and take to customers location to install.

First Baptist Church June 2009 – February 2010

Building Coordinator

●Built, cleaned, and installed computers used for ministries. The computers used were all Dell equipment running XP and Windows 7. Connected to network install print drivers for printers.

Dahill Laredo June 2006 – January 2009

Network & Copier Repair Technician

●Responsible for the hardware service of copiers and printers; troubleshooting quality, factuality issues with scan, print, copy or fax.

●Responsible for the connectivity of the copiers and scanners to the customers’ network. This would include finding all network information IP, subnet, gateway, DNS needed to connect equipment.

●Managed delivery of equipment, unboxed and assembled machine with all option customers purchased. When machines where setup and tested, would load on to delivery truck and take to customers location

to install.

Daniel B. Hastings, Inc. June 1998 – June 2006

Computer Technician & Network Administrator

●Oversaw company web page design, maintenance and updates. Made custom forms for customers on the company web page and office forms for main branch employees.

●Performed over the phone technical support, remote desktop support for computer, server, and mainframe and printer issues.

●Responsible for all new equipment installations; this included configurations for wireless or wired networks.

●Maintained office infrastructure, which included running network cable (cat5 or cat6) and phone cables, twinx cables, and wirelesses (802.11b/g 4db and 9-18db).

●Installed in all offices HP Procurve 48 or 32 port switches for the wired network, for the wireless networks Linksys 802.11g installed each office.

●Provided technical support for corporate office and personnel in four branches, troubleshooting issues with an OS of Windows XP, 2000 or 98 and servers with an OS NT, 2000 or 2003.

Education

Laredo Community College, Laredo, TX

Computer Information Systems Certificate, May 2009

MS Learning Partners, Birmingham, AL

Computer Information Systems Certificate

CompTIA, San Antonio, TX

A+ Certification Course

References

Jessica Stimson Imageoneway 602-***-****

Cynthia Covarrubias BCFS 956-***-****

Moe Risinger Marathon Petroleum 419-***-****

Tes Schults Marathon Petroleum 419-***-****

Contact this candidate