SARAH BREESE

***** **** *** *****, ***********, Indiana, 46060, US • 317-***-**** • ad19mc@r.postjobfree.com A hardworking and passionate personality with a customer-focused background, as well as knowledge in Medical Aesthetics and Plastic Surgery, Customer Service Management in Medical and Retail Industries, Medical Administrative Specialization, and Bar/Restaurant Assistant General Management. Motivated, Disciplined and Versatile professional well-versed in building productive and lasting customer relationships, resolving complex issues in high-stress environments and exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excellent Customer Service/ Relations Skills

Disciplined

Goal Oriented

Excellent Work Ethic and Loyalty

Communication skills

Budgeting and cost control strategies

Purchasing

Policy/program development

Leadership and team building

Time and Resource Optimization

Training and development

Strategies and goals

Training and development skill

Schedule management

Inventory control

Operations management

Customer-focused

Administrative support

Technical support

Creative problem solving

Business Development

Excellent time management skills

Multi-Task Management

Excellent phone etiquette

Spa retail sales

Safety and sanitation training

Guest services expertise

Computer-literate

GED - 2005

Hamilton Southeastern High School - Fishers, IN

General Studies - Associate of Arts - 2007

Ball State University - Muncie, IN

Cosmetology and Esthetics - Cosmetology & Esthetics License - 2008 Aveda Fredric’s Institute Indianapolis - Indianapolis, IN Professional Summary

Skills

Education

Licensed Medical Aesthetician - November, 2021 to Present Turkle & Associates - Carmel, IN

Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures. Achieved Certifications in over 10 Different Laser/Aesthetic Devices, including Certifications in 35 different Aesthetic treatments. Sold skincare products, services and treatment packages to patients according to specific needs, boosting overall revenue. Collected patient history to analyze patient-specific needs and determine proper skincare treatments. Improved appearance of clients' skin through non-surgical processes. Pursued continuing education to learn new advances in skin condition treatments. Performed non surgical treatments on clients to correct and prevent skin conditions, microdermabrasion, laser resurfacing, chemical peels and Thermage.

Utilized UV photography to conduct skin analysis on clients, identifying underlying skin conditions and providing expert recommendations on treatment.

Maintained treatment and product knowledge to answer customer questions, share benefits and increase sales. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Organized charts, documents and supplies to maintain team productivity. Maintained calm, professional and fully functional facility at all times. Maintained meticulous records to document client information. Independent Advocate - April, 2021 to August, 2022 Green Compass Global - Wilmington, NC

Delivered friendly service and offered expert support in every interaction. Worked effectively with fellow team members to coordinate effective solutions to any question or concern. Maintained positive relationships with the GCG community to build and nurture dynamic partnerships. Conducted onboarding to acclimate participants to program philosophies and education. Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views. Educated clients on proper use of products, systems, and CBD products. Licensed Medical Aesthetician and Medical Administration Specialist - June, 2020 to June, 2021 Health and Wellness of Carmel LLC - Carmel, IN

Developed OWN Wellness Spa from the ground up in November 2020, where I originally started working as a Medical Administration Specialist in July 2020

Completed months of Aesthetics and Laser Training, along with Product Line Development for the Med Spa Trained all new Med Spa staff on Alma Laser Devices, including all treatments offered Decorated, designed and organized all exam rooms and consultation rooms for various different treatments and procedures Scheduled patient appointments and created all administrative duties for the front office Created and Developed all consent paperwork, treatment paperwork, and pre and post treatment care sheets, chart prep documents, and EMR charting templates

Contacted and established relationships with all device and skincare representatives from over 10 different Companies. Developed all treatment procedures, protocols, sanitation, and cheat sheet binders for all treatment rooms Created Social Media and Website Content for the Medspa, along with Monthly, Yearly and Holiday Promotions Sanitized, restocked and organized exam rooms and medical equipment, as well as helping the Med Spa Coordinator with Monthly Product and Supply Inventories

Educated patients about skincare products, procedures and care plan instructions, including follow up appointments Created Marketing strategies in order to grow clientele and to utilize the existing 10,000 patient base already created at the practice In my role of Front Office Administration, I promoted office efficiency, coordinated charts, completed insurance forms and helped patients with diverse needs including various autoimmune diseases, Cancer, Mold Exposure, Lyme, and multiple types of other issues/ailments Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Work History

Customer Service Manager - December, 2017 to June, 2020 Diamonds Direct Indianapolis - Indianapolis, IN

Established relationships with clients to make sure they left happy, comfortable, and satisfied with their jewelry buying experience Continued to improve the department, and found ways to run more effectively and professionally On top of my daily duties, stayed motivated to help fellow teammates; reception, sales staff, back office, and the jewelers to make sure all tasks are completed effectively and efficiently

Awarded "Team Player of the Year 2018"

Awarded Rhino (Employee) of the Month September 2018 Worked Charity Events such as; REV, Bridal Shows, The Independence Academy, Dancing For Dennis, Indiana Children's Wish Fund, Silver Sneaker Ball, and various others

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags Introduced higher standards for customer service and increased efficiency by streamlining operations Followed through with client requests to resolve problems Developed documentation and logs of implemented solutions and generated and submitted reports. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable. Arranged merchandise for display to highlight new styles, attract customers, and enhance sales. Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution. Salon Coordinator and Customer Service Manager - December, 2012 to November, 2017 Do-Tique - Carmel, IN

Assisted in the Development to open the first "Blow Dry Bar" on the Northside of Indianapolis Assisted the owner and ran all daily duties in the salon, such as; scheduling all appointments including bridal parties, making schedules for each stylist, product inventory and ordering, and maintaining a superior level of customer service, Attended Education in regards to Blow Drying & Styling Hair Worked various events at the salon such as, Girls Night Out, Bridal Parties, Birthday Parties

Disciplined with Client Follow-Up

Attention to Detail

Punctuality

Loyal and Extremely Hard Worker

Scheduled employees to maintain adequate coverage during business hours Set, enforced and optimized internal policies to maintain responsiveness to demands Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies. Placed inventory orders, monitored shelf stock and tracked expenses. Increased customer loyalty and brought in new customers with targeted marketing and service strategies. Scheduled employees and oversaw customer appointment calendar. Enforced safety procedures in accordance with facility policies and government regulations. Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services. Assistant General Manager - January, 2010 to December, 2012 Scotty's Lakehouse - Fishers, IN

Mentored and motivated team members to achieve difficult business objectives. Was responsible for handling cash and preparing deposits. Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes. Was able to quickly and effectively resolve issues in order to increase customer approval. Was in charge of the Bartender and Server team's schedules, keeping an eye on coverage requirements and individual strengths. Developed and strengthened local partnerships in order to reap the benefits of new revenue streams and increased public awareness. Ensuring that employees adhere to the company's policies, procedures, and strategies Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.

Was in charge of weekly payroll management and submission. Cut labor costs by improving employee schedules and workflows so that I could capitalize on individual strengths and better meet anticipated customer demand.

Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed. Reduced health risks and safety hazards by consistently preparing beverage products while creating cleaning schedules, restocking items, and sanitizing equipment to comply with health department standards. State Board of Indiana Dual Licensed Cosmetologist and Esthetician Certified in 13 Different Aesthetic Light/Laser Devices Certified in over 45 Non-Surgical Aesthetic Treatments Certified by IAPAM in Medical Weight Loss, Botox Injections, Esthetics and Laser Physics, and Business Building Best Practices Currently Completing; Hydrafacial CONNECT Masters Certification, nominated for full scholarship by Heather Abbott, Capital Sales Manager at Hydrafacial

References

Danielle Wallace

Former Manager at Diamonds Direct

t: 317-***-****

e: ad19mc@r.postjobfree.com

Kim Earl

Former Practice Administrator at Turkle & Associates t: 317-***-****

e: ad19mc@r.postjobfree.com

Karah Friedersdorf Reoch

Medical Aesthetician at Turkle & Associates

t: 812-***-****

e: ad19mc@r.postjobfree.com

Jenn Reilly

Realtor at True Blood

t: 317-***-****

e: ad19mc@r.postjobfree.com

Certifications

Additional Information

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