High School Talent Acquisition

LaClara

Peyton

Email: *************@*****.***

Contact: 251-***-****

Objective: Obtain a full-time position

that will provide a stable and positive

atmosphere with a

company that offers internal

opportunities for

growth and

advancement.

EDUCATION

Alma Bryant High School, Irvington, AL.

High School Diploma

University of Mobile, Saraland, AL

Psychology 3 Years at College or a Technical or Vocational School EXPERIENCE

08/2023-Current

Recruit Specialist, Results-CX (Remote)

Objective: Dedicated and result-oriented Recruiter Specialist with quality training and experience in full-cycle recruitment, talent acquisition, and candidate sourcing. Proven track record of successfully identifying, engaging, and hiring top-tier candidates across various industries. Adept at developing strong relationships with hiring managers and candidates to ensure seamless recruiting processes. Seeking to leverage my expertise to drive recruiting initiatives and to the growth of a company.

● Collaboration with hiring managers to understand staffing needs, develop job descriptions, and define candidate profiles.

● Execute end-to-end recruitment processes, including sourcing, screening, interviewing, and extending offers.

● Conduct behavioral and competency-based to assess candidates suitability to specific roles through roleplay.

● Utilized various sourcing methods, including job boards, social media, networking events, and employee referrals to increase the quality of the candidate pool.

● Conduct training sessions for hiring managers on effective interviewing techniques and best practices in recruitment.

01/2023-Current

Benefits Specialist, Humana (Remote)

Objective: Experience in administering and managing insurance benefit programs. Proven track record of ensuring compliance with industry regulations while also following company policies optimizing benefit offerings to meet diverse needs of members. Seeking to leverage my experience for clients and contribute to the success of a company.

● Administered and managed the company’s benefits

programs, including healthy, dental, vision, and wellness initiatives.

● Conduct benefits orientations, educating members on available options, enrollment procedures, and related policies.

● Collaborated with insurance providers and vendors to negotiate competitive rates and ensure the best value for benefit offerings.

● Develop and maintain strong relationships with benefits carriers, brokers, and third-party administrators.

● Ensured compliance with federal and state regulations, including ERISA, ACA, HIPAA, and FMLA.

02/2022 - 12/2022

Independent Adjuster, Pilot Catastrophe (Remote)

Objective: Dedicated Independent Auto Adjuster with experience in evaluating and settling automotive insurance claims. Proven record of conducting thorough inspections, providing accurate assessment, and delivering prompt resolutions. Adept at maintaining high levels of customer satisfaction and adhering to industry standards and regulations.

● Conduct comprehensive inspections of vehicles involved in insurance claims, assessing damages and determining repair or replacement costs.

● Analyzed policy coverage, liability and deductible information to calculate accurate claim values.

● Compiled detailed reports summarizing findings,

analysis and recommended claims resolution for

insurance carriers.

● Negotiated settlements with policyholders, claimants, and third parties to ensure fair and equitable outcome

● Maintained organized and complete claim files,

documenting all relevant information and

communications.

01/2021– 02/2022

Appeals Specialist, Medac Inc-Remote

Objective: Detailed-oriented with experience in handling appeals and grievance processes. Effectively advocating for clients and ensuring compliance with relevant regulations. Adept at analyzing complex situations and providing strategic solutions,

● Processed new insurance policies, modifications to existing policies, and claims forms.

● Obtained information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and

company records.

● Updated existing policies and company records to reflect changes requested by policyholders and insurance

company representatives.

2020

Break in employment: providing care for family due to Covid illness

04/2016-08/2019

Phone Operator, Cardiology & Associates Mobile, AL Objective: Friendly and organized phone operator with experience in handling high call volumes and providing exceptional customer services. Adept in managing phone systems, direct calls, and delivering accurate information.

● Effectively manage a high volume of incoming calls, ensuring prompt and courteous handling of inquiries.

● Direct Calls to appropriate departments or individuals, minimizing wait times and ensuring callers reach the right contact or department.

● Provide accurate and helpful information to callers, regarding company services and policies.

● Assist with basic troubleshooting and technical support for phone system issues.

● Maintain a detailed log of calls, documentation inquiries, resolutions, and follow-up calls.

03/2016-08/2018

Customer Service Representative, Title Cash, Mobile, AL Objective:

● Effectively communicate with customers via phone and in person to address inquiries, provide information on loan products, and assist with the loan application process.

● Processes loan applications, conduct credit checks, and evaluate collateral to determine loan eligibility.

● Educate customers on loan terms, interest rates, and repayment schedules, ensuring clear understanding of loan agreements.

● Resolve customer concerns and complaints in a timely and professional manner, maintaining a high level of customer satisfaction.

● Collaborate with loan processing team to ensure accurate and efficient handling of loan applications.

● Ensure compliance with company policies and industry regulations to protect both the company and the

customer.

COMMUNICATION

written communication, verbal communication,

interpersonal communication, empathy, confidence,

positive attitude, collaboration, team player abilities, presentation abilities, informative speaking, active listening, negotiation, encouragement, coaching and mentoring abilities. constructive feedback, and instruction CERTIFICATIONS

03/2022 Insurance Adjuster LA Dept. of Insurance

03/2022 Insurance Adjuster Texas Dept. of Insurance 02/2022 Insurance Adjuster State of Alabama Dept. of Insurance 04/2013 MS Excel & PowerPoint University of Mobile

SKILLS

Customer service • CPT Coding • Medical Coding • Medical Billing • Medical Records • Insurance Verification • Medical terminology • Windows • Help desk • Customer support

• Sales MS Word, Excel, & PowerPoint • Adjuster Licenses & Certifications (All Lines) • Clerical Experience • Typing Skills • Attention to details • Relationship building • Loan Processing • Verbal and WrittenCommunication skills • Time management • Multitasking • Problem solving • Appliance and Grievance handling • Legal and Medical Collaboration • Claims investigating • Data analysis and negotiation • Benefits administration

Contact this candidate