Customer Service Experience

Dedicated and results-driven customer service professional with 40+ of experience in delivering exceptional service and building strong customer relationships. Seeking a challenging customer service position where my skills and expertise can be utilized to enhance customer experience and contribute to the growth of the organization.

Time Management and

multitasking

Computer Skills

Strategic Planning

Customer Focused Mindset

Negotiation Skills

Problem - Solving and Conflict

Resolution

Team Leadership

Communication

Adaptability and Flexibility

Rollins Orkin Pest Control

Sales/ Customer Service

Consistently met and exceeded monthly and quarterly sales targets, earning recognition for outstanding performance.

Conducted product demonstrations and presentations to potential clients effectively communicating product features and benefits.

Actively participated in sales training programs to enhance product knowledge and sales techniques.

Assisted in the development of sales strategies and participated in team brainstorming sessions to identify innovative sales approaches.

Handled customer negotiations and objections with tact and diplomacy, resulting in increased customer satisfaction and successful deal closures. Colibrium Direct LLC

Customer Service Representative

Handled a high volume of customer support calls, efficiently addressing health insurance issues and troubleshooting technical problems.

Managed and maintained a detailed knowledge base to provide consistent and accurate information to customers.

Contribute to the development and improvement of customer service processes and procedures. Mastered the use of the D- Track that scanned/ tracked valuables Replenished, Deposit pull, NCR maintenance, changed paper, reset ATM Fed Reserve Bank/BEP drop offs and pick ups

Count and deposit large sums of cash and coins/ Drive and manage Routs/Dispatch/Operator

January 2015 - October 2023

September 2013-February 2015

PROFILE

404-***-**** · **********@*****.***

McDonough, GA 30252

KASHION SMITH

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Dunbar Armored

Crew Lead/ ATM Technician

August 1999 - June 2013

EDUCATION

ATLANTA TECHNICAL SCHOOL

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