JC JEANETTE CONWAY

ad19le@r.postjobfree.com 310-***-**** Hawthorne, CA 90250

WWW: Online Digital Resume

PROFESSIONAL

SUMMARY

Property Management Supervisor adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 700 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.

SKILLS Violation Resolution

Maintenance Oversight

Property Evaluation

Repair Planning

Code Compliance

Maintenance and Supply

Requests

WORK HISTORY Property Supervisor Power Property Management 09/2009 - CURRENT

- Los Angeles, CA

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Followed up on delinquent tenants and coordinated collection procedures.

Completed final move-out walk-throughs with tenants to identify required repairs.

Promptly responded to tenant complaints and concerns for over 30 properties.

Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Prepared specifications, solicited bids and approved subcontracts for building services.

Scheduled outside contractors for major maintenance issues. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Processed security deposit refunds.

Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.

Identified and addressed potential safety issues and liability concerns. Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs. Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues. Delivered emergency 24-hour on-call service for tenants on building issues.

Property Manager Power Property Management - 01/2011 - 06/2020 Inglewood, CA

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Followed up on delinquent tenants and coordinated collection procedures.

Completed final move-out walk-throughs with tenants to identify required repairs.

Introduced prospective tenants to types of units available and performed tours of premises.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Maintained sufficient number of units market-ready for lease. Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

Kept accurate records of all resident and tenant correspondence. Resolved conflicts between tenants regarding noise, encroachments and parking.

Processed security deposit refunds.

Compiled maintenance and repair requests for submission to vendors and reached out for bid proposals.

Developed policies and procedures for effective property management.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs

Decreased operating costs 10% by implementing cost control procedures.

EDUCATION George Washington Preparatory High School, Los Angeles, CA 06/1987 High School Diploma

San Diego State University, San Diego, CA

Business

I attended and studied: Business,English, Science, and Psychology CERTIFICATIONS Resident Manager, Apartment Association Greater of LA - 09/29/2011 Appfolio Training- 05/2017

Yardi Training - 02/2021