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Customer Service Patient Care

Location:
Dallas, TX
Salary:
29.00hr
Posted:
December 27, 2023

Contact this candidate

Resume:

Sheila Bell

Cell-469-***-****

ad19kb@r.postjobfree.com

OBJECTIVE

A competent and driven healthcare services professional with over 30 years of healthcare experience. Passionate to deliver responsive patient care, perform detailed patient concerns, administering best practice and problem solving solutions while engaging management, and ensuring customer service excellence in a dynamic healthcare environment. Strong medical strategist effectively utilizes resources for better outcomes and collaborates with other medical teams for timely outcome.

PROFESSIONAL EXPERIENCE

UT-Southwestern Medical January 19, 2023-Current

HIM Senior Specialist Regulatory

Works under limited supervision to assure compliance with federal regulations. Understands and applies ethical principles and multiple regulations to complex scientific research projects. Review study protocols, informed consent documents, response to stipulations, and other study-related documentation, to assure conformance with all applicable requirements

Baylor Scott White, Temple October 24, 2022-December 23, 2022

Customer Advocate

Assist members with plan benefits and enrollment status and member Eligibility Status

Children’s Medical Center Employment Dates: January 2018-Present

Release of Information Legal Specialist

Responsible for trouble shooting My-Chart Patient Portal Login issues. Responsible for processing legal requests related to Attorneys/Court Reporting agencies coupled with Notarizing Deposition Questions and affidavits. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact releasing patient information.

Healthcare United Employment Dates: April 2017 thru Dec 2017

Provider Data Specialist

Provider Data Specialist responsible for the installation and administration of contracts including structure and billing set up, eligibility collection, database loading, after preparation of plan materials. Responsible for overall provider contract, amendment loading, processing using various databases.

Parkland Hospital Employment Dates: May-1985 thru May 2016

Quality Analyst

Monitor provider documentation to ensure data integrity and provide feedback upon findings to medical staff. Served as SME assisting Regulatory Agencies such as Joint Commission, CMS to ensure positive outcome related to Compliance for Organization.

Clinical Documentation Manager

Manage day to day operations to ensure patients charts are delivered to clinics prior to appointments, managed a staff of 13 employees.

Release of Information Manager

Responsible for attending court upon request, working closely with attorneys to ensure medical records are available as mentioned on Subpoena.

EDUCATION

DeVry University- Associate Degree Applied Science HIT

(Pursuing Cert) RHIT

Mountain View College, Dallas, Texas

TECHNICAL SKILLS

Epic, My-Chart, Release of Information, Epic Reporting, Platform Systems, Mosaic Radiation clinical system, Microsoft Office, Excel, Data base reporting, Outlook, Visio, SharePoint Certification



Contact this candidate