Kazeem Akintunde

Customer Service and Returns

Plainfield, IN 46168

Professional Summary

Experienced Customer service representative with innovative task-driven potential coupled with acquired Customer Returns problem solving skills. Proven ability to effectively handle customer inquiries, resolve issues, and provide exceptional service. Provide outstanding customer service through various channels

(phone, email, chat) and address customer inquiries, concerns, and issues in a timely and professional manner.

Contacts

+1-317-***-****

ad19jy@r.postjobfree.com

Work Experience

Customer Service and Returns, Amazon Com Inc.

Indianapolis, US 2019 – 2023

Customer Inquiries and Issue Resolution. Assisting customers with order placement, tracking, and cancellations. Responding to customer inquiries via phone, email, chat, or other communication channels. Assisting customers with technical issues related to the Amazon website, mobile app, and other digital services.

● Providing feedback to internal teams to improve customer experience and service processes.

● Guiding customers through troubleshooting processes and providing technical solutions.

● Managed over 350 customer returns per day which in turns increased sales by 10%

● Exceeded goals through effective task prioritization and great work ethic Cargo Manager, Ehi Multi-system Nigeria Ltd.

Lagos, Ng. 2013 – 2018

Delivery through equipment-based techniques to deal with spatial distance by increasing transportation efficiency and reducing the time to deliver goods.

● Advanced productivity KPIs by leading trainings on procedures and safety

● Identified issues, analyzed information and provided solutions to problems

● Delivered with equipment-based techniques to increase sales by 30% Turn Around Coordinator, Air Nigeria Dev Ltd, Nigerian Eagle Airlines, Virgin Nigeria Airways.

Lagos, Ng. 2008 – 2013

Offered mileage business and boosted revenues from third party engineering, in- flight sales and a new online retail website.

● Collaborated with on-site personnel, including maintenance and air traffic control, to resolve problems and facilitate seamless operations

● Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations

Education

Front-End Web

Development

Kenzie Academy with South

New Hampshire University 2021

BSc. Demography & Social

Statistics

Obafemi Awolowo University,

Ile-Ife, Nigeria 1999– 2004

HND. Physics / Electronics

Federal Polytechnic, Ede,

Nigeria 2001– 2003

OND. Science Laboratory

Technology

Ogun State Polytechnic,

Abeokuta, Nigeria 1995– 1997

Senior Secondary School

Leaving Certificates

(GCEs), Nigeria 1994

Skills

● Web Markup including

HTML and CSS

● JavaScript / Angular Js /

Angular / React / Node.js

● Code version tools - Git

● API, Fetch & React

● Amazon Web Services

experience plus

● Oversaw fueling by 98%, cargo management and departure of aircraft at busy airport facility with loads of daily departures and arrivals Project: Trivia Quiz App/API 2021

Using a good API database which has thousands of moderated questions to create input that accept user’s input together with React-App. This project is a game that enabled the users to test their knowledge in answering trivia questions.

● Accomplished the App by creating react-app which led to accepted codes

● Designed and managed a fast fault-tolerant codes for 10,000 internal users

● Increased logging throughout about 15% by re-architecting Javas Message Service to fix multi-threading issues

Licenses & Certifications

● Class A CDL

● Front-End Web Development

● Customer Service Excellence

● Accounting & Authorizing

● Human Factors Awareness

● Aircraft Weight & Balance

● Departure Control System

● Ramping & Load Control

● IATA Dangerous Goods

Contact this candidate