Customer Service A Team
Resume:
David Davis Jr
**** ********* ***** ******, ******** Beach, VA 23456
ad19j9@r.postjobfree.com
Professional Objective
To obtain a challenging position in a growth-oriented organization that offers diverse responsibilities.
Summary of Qualifications and Skills
13+ years of Military Service
Excellent communication and organizational skills
Capable of maintaining confidentiality of all business and personal information
Ability to solve problems as a team or individually
Ability to exercise independent judgment and initiative
Ability to make decisions in accordance with established procedures and policies
Ability to change with any environment
Ability to act as a mediator between staff members for conflict resolution
Proficient in Word, Excel, Access, Windows and outlook
20+ years of customer service in retail, waste management, insurance and corrections
Professional Experience
United Ground Express – Norfolk, VA
Lead Ramp Agent – 08/19 – 9/21
Supervise and manage a team of 5-8 personnel
Coordinate pre-arrival/departure assignments to all team members and ensuring that all protective equipment is worn
Ensuring safety rules are followed daily especially during inclement weather
Daily checks of all equipment used to ensure safe arrival of flights, downloading/uploading of baggage and debarking of passengers
Responsible for daily logs, and closing logs plus search of each aircraft
Qualified lead to use Zoono products and Electro Static Spray – ESS gun to prevent the spread of COVID-19
Automated Data Processing – ADP - Norfolk, VA
Associate Client Support Consultant - 06/17 – 08/19
Served as a consultant in servicing ADP's products/technologies
Used breadth of expertise to support ADP’s clients and solve client problems
Work to solve issues and provide solutions to client’s issues and questions, exceeding client’s expectations and ensuring that clients understand the value of our products
Provided recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client’s input or experience
Processed small business’ payroll
Cox Communications, Chesapeake, VA
Technical Support Representative - 08/2015 – 06/2017
Worked in an energetic call center environment answering inbound customer calls concerning inquiries about one or more of Cox products
Resolved customer complaints by listening attentively and asking probing questions to resolve problems
Trouble-shot the root cause of customer problems, identified the action required (using company database, customers information, and collaborated with other departments) to resolve issues or to schedule a service call if necessary
Committed to upselling new products and programs to the customer when appropriate
Built strong relations with customers by doing follow-up calls even if had to transfer them to another department
Government Employment Insurance Company (GEICO)
Claims Service Representative, 01/07 – 04/13
Explain benefits and policy coverage to customers
Record changes to contract details on policies and noted follow-up actions
Handle customer service inquires and transactions independently and proficiently
Take accident reports ensuring a smooth transition from start to finish with setting up auto repair appointments, making payments due for damages and any other steps necessary to successfully close the claim
Handle escalated complaints
Education
Bryant and Stratton College – A.A.S., graduated 5/07
References furnished upon request
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