Customer Service Front Desk

ANEEQ SAMUEL

Header Server – Hotel One by Pearl Continental

Department: F & B

Passport No. CB5299691

Contact: +92-308-****-***

Email: ************@*****.***

Objective

Crafting a prosperous career in the Hospitality Industry by consistently learning from industry leaders is my objective. In the short term, I aim to secure a position that aligns with my skills, fostering professional growth. Looking ahead, my long-term goal is to attain a respected position within the company.

Education

Bachelor’s in arts

Allama Iqbal Open University

Conti…

Diploma in American Hospitality & Tourism Management Program (AHTMP)

COTHM Sahiwal

2019

Intermediate: Fs.c Pre-Medical

Government Post Graduate College Sahiwal

2017

Matriculation

Government Comprehensive High School Sahiwal

2015

Employment History

Sahiwal, Punjab, Pakistan

Hotel One

Jan 2021-continue

Head Server

Greet and escort customers to their tables.

Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)

Prepare tables by setting up linens, silverware, and glasses.

Inform customers about the day’s specials.

Follow all relevant health department regulations.

Provide excellent customer service to guests.

Communicate order details to the Kitchen Staff

Deliver checks and collect bill payments.

Follow all relevant health department regulations.

Provide excellent customer service to guests.

Lahore, Punjab, Pakistan

Crown Hotel Plaza

July – Dec 2020

F & B Attended

Gaining Experience in the field of Housekeeping, Front desk and F&B. Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & exigency.

Additional Achievement

Distinguished as the Employee of the Quarter in Hotel One, I, as the Head Server, orchestrated seamless dining experiences through strategic leadership. Elevated service standards resulted in heightened customer satisfaction, exemplifying a commitment to excellence.

Skills and Proficiencies

Soft Skills

Interpersonal skill, Communication skill, Team management, Confident, Problem solving, Facilitating and Presentation skills.

Technical Skills

Customer service skills

Cultural awareness

Communication skills

Multitasking skills

Computer Skills

Microsoft Word, Excel, PowerPoint, Internet surfing

Personal Details

Father’s Name

Samuel Masih

Gender

Male

DOB

26 May 1998

CNIC

36502-2191969-5

Language Knows

Urdu, English, Punjabi, Hindi

Declaration

I declare that the information given above is true and to the best of my knowledge.

Dated: 12-11-2023

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