WALTER P. ANAMURO

#*** ******* *********** ***** *, Bacoor, Cavite

Mobile: 099********

ad19iv@r.postjobfree.com

Objective: Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. Personal Information

Date of Birth: April 29, 1968 - Filipino

Civil Status: Married

Dialects: Spanish, Portuguese, Japanese, English, Tagalog SSS No.: 34-1867390-3

Tin No.: 305-495-984

Pag-IBIG MID No.: 121*-****-****

PhilHealth No.: 01-051178998-8

Seminars / Training Attended

• March to September 2011

International Trade Administration (Seminar)

SGS Gulf Limited ROHQ – Makati

• November 2009

Microsoft Network Server Training

Cybernet Slash Support – Makati

Skills

• Excellent communication skills, developed through experience in customer service, telemarketing, part-time teaching and business conversations.

• Proficient computer literacy.

• Highly critical thinker with effective researching skills.

• Exceptional leadership skills.

• Flexible team player who prospers in a fast paced work environment based on past experience.

• Business Skills

• People Skills

• Technical Knowledge

• Information Organization

Work Experience

Student Advisor Remote

GUS Education Philippines - Quezon City

December 2020 to May 2023

The Student advisor are responsible for promoting GUS’s programme portfolio to potential LATAM students Colombia, Peru, Chile and others over the phone and will be an integral part of the sales team. The purpose of the role is to manage the pipeline of International Students from initial application right through to payment of tuition fees. Appointment Setter/SDR for LATAM Market - Freelance contract WFH

Crisalix SA Switzerland, the leader in online 3D imaging for plastic & aesthetic surgery Jun 2020 to October 2020

Responsibilities

• Call and email potential clients, inform and them about our services (including cold calling)

• Update CRM

• Set appointments for our sales team

• Send confirmation emails and make re-confirmation calls

• Updates Google Calendars

• Translate presentations to Spanish - Japanese

• Join online meetings to translate the demo

• Join the online meeting to interpreter the demo

Virtual Administrative Assistant

Properties Solution Services Llc.

November 1, 2018 - April 30, 2020·North Miami, Florida Develop and maintain the quality of the work outputs of the Appraisal team. Assist in the development of methods, procedures and schedules used to appraise properties to ensure comparable appraisal values.

Oversee and review Appraisers and Evaluators work output for accuracy, improvement opportunity and consistency.

Attend client presentations and due diligence meetings to articulate the processes, policies and responsibilities of the Appraisal Team.

Perform detailed inspections on property to determine value, factoring in dates, quality and age of property.

Use data such as incorporating cost, market and income approaches to property valuation. Produce written appraisals for clients, government agencies, or companies. Correctly identify discrepancies between the property’s description and its actual state. Demonstrate ability to analyze a problem coherently and provide precautionary advice before a purchase; Work on a client-to-client basis, making appraisals for a variety of reasons; Review and manage existing and incoming accounts as assigned; Assist in the initial review of appraisal reports; Create and facilitate orientation programs for newly-hired employees under Appraisal Department;

Provides recommendations for matters concerning recruitment, training, scheduling, granting of leave, performance reviews and disciplinary action of the team Participates in the hiring of new staff Train and develop subordinates such as Assistant Managers, Supervisors, Appraisers and Evaluators in valuation and financial analysis techniques. Technical Support Specialist (Multilingual) Japanese Company. GMO GlobalSign, Inc.

Feb 2016 - Sep 2018

Understands thoroughly all Globalsign products and ensures compliance with GlobalSign's strictest security policies and ability to apply procedure-driven task to process certificate applications.

Researches, investigates and resolves customer technical issues. Assists customers in installation and implementation of GlobalSign products. Interprets instructions and issues and implement actions according to company policies and procedures.

Provides excellent customer service to clients that meets and exceeds company’s and client’s standards by responding to customers promptly, demonstrating deep knowledge and expertise of GlobalSign products, etc.

Performs, if need arises, web content management tasks by executing and delivering web content goals based on Tech Support guidelines.

Accenture – Philippines

MckinleyBldg A, Campus Avenue, Taguig, Metro Manila Tel. No(s).:

Local: 1-312-***-**** Toll

Free: 1-877-***-****

Language Translation Capability – Consultant

September 1, 2014 to September 30, 2015

Projects: Oi Wireless Brazil, RedeGlobo Brazil, PepsiCo-Ariba Network (Spanish) Work Description:

• Attend conferences and meetings and act as official translator to mediate discussion.

• Relay concepts and ideas between languages.

• Translate a variety of materials, particularly technological and engineering documentation, from Portuguese to English and vice versa, with attention to fact and nuance, so that the intent of the original meaning is preserved.

• Organize translated material and finalize translation according to set standards regarding order, clarity, conciseness, style, and terminology.

• Convert concepts in the source language to equivalent concepts in the target language.

• Compile information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translations.

• Edit and proofread text to accurately reflect language.

• Identify and resolve conflicts related to the meanings of words, concepts, or practices.

• Prepare project reports and documentation.

• Receive and submit assignments electronically.

• Submit tasks/reports on a daily basis or as per required schedule or time. SGS Gulf Limited-ROHQ

20/F Citibank Tower, 8741 Paseo de Roxas, Makati City 1226 Tel. No.:(02) 848 0777

Trade Language Specialist (Back Office – Portuguese) February 1, 2011 to December 31, 2013

Work Description:

• Coordinate with different Government Inspectors in Brazil, Spain, France, Angola, and Portugal for additional requirements and certifications.

• Review and check invoices, inspection, and pre-processing shipments information.

• Coordinate with our global affiliates for the final certificate to be issued on time and do not get delay.

• Support back office for client's feedback and complaints.

• Translate files that require necessary attention from the management and from the support team. (Spanish to English docs)

• Analyze data and invoices that needs to be process or soon to reach the deadline.

• Support team members by providing more information about the products labeled in foreign language. Providing those accurate data of the product in translated form of it.

• Check and update database for translated invoices. Cybernet Slash Support Philippines Inc. (CSS Corp.) Upper McKinley Rd, Taguig 1634

Tel. No.: (02) 798 0222

October 2009 to October 2010

Work Description:

• Directly manage a team of call center agents.

• Provides document performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management.

• Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or Human and Resources for guidance as needed.

• Manage service levels based on client contract agreements.

• Participates in the interviewing process and makes hiring recommendations.

• Improves customer satisfaction and call quality by monitoring and giving feedback.

• Increases effectiveness of call monitoring by calibrating with the quality department.

• Control cost by managing staff to budgeted headcount and adjusting as volume dictates.

• Utilizes reporting to manage improvements in individual, team and queue performance.

• Accepts change by demonstrating a positive attitude when change occurs.

• Takes calls and handles escalated customer issues as needed.

• Supports the call center by participating in cross-functional meetings to give input on improvement opportunities.

• Supports and communicates business goals, quality standards, processes and procedures and policies.

• Administers motivational programs that include incentives, contests and team performance programs.

Sony Corporation (Japan)

Japan, Aichi, Nagoya, Sakae, 3−3−21

セントライズ栄

Tel. No.: +81-52-249-****

May 1991 to December 2003

Work Description:

Supervisor

• Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

• Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

• Maintains quality service by establishing and enforcing organization standards.

• Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.

• Creates and revises systems and procedures by analyzing operating practices, record- keeping systems, forms of control, and budgetary and personnel requirements; implementing change.

• Maintains working relationship with the union by following the terms of the collective bargaining agreement.

• Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state- of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed. Recruitment Specialist for Spanish & Portuguese Speaking Applicants ヒロセ工業株式会社.

Hirose Industry Co., Ltd. (Japan)

743, Omiyacho Zennoji, Kyotango-shi, Kyoto, 629-2504/td May 1991 to December 2003

• Maintain an updated roster of participant placements and potential job opportunities.

• Responsible for effective and fast recruitment processes both internally and externally.

• Active use of recruitment tools: job flow – hire system ….

• Work closely with assigned business’ HRMs to deliver recruitment needs.

• Suggest proper medias for approaching the right caliber candidates.

• Follow up and coordinate with recruitment channels.

• Execute pre-screening and/or final phone/face to face interviews for junior &mid level posts & supports all parties in concern with assessment.

• Submit candidates’ offers and follow up on software until placing.

• Proactive coordination with departments for interviews.

• Supervise & interact closely with staffing coordinator in charge of assigned hires as well as continuous follow up with on-boarding.

• Support HRMs with weekly update on recruitment progress.

• Report weekly and when required to recruitment & staffing regional management for progress update and further instructions.

I hereby declare that the above information is true to the best of my knowledge and belief.

Walter P. Anamuro

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