Genevieve Clark-Dench, MSA

Bingham Farms, MI ad19gs@r.postjobfree.com 248-***-**** www.linkedin.com/genclarkdench

Servant Leader Experienced HR Professional Problem Solver

oSuccessful Human Resources career with over 20 years of HR laws and regulations, Employment, Benefits, DB Pension, Employee Relations, Labor Relations, and management experience.

oA learner, curious, researcher, self-starter, multi-tasker, results-driven, experience working on teams and solo.

oEfficient communication skills, public speaker, conflict resolution, problem-solver, team and relationship builder, customer-focused, and an active listener.

oEmployed by large, medium, and small employers in corporate, higher education, and nonprofits.

oDetail-oriented, confidential, empathetic, trustworthy, and goal-oriented.

oBA, Sociology and MSA, Human Resources Management

oExperienced with Microsoft Office Suite

Professional Work History

Realtor (Part-Time), KW Metro Realty, Royal Oak, MI. 11/2015-P.

Provide professional services to new, current, and repeat customers seeking to purchase, lease, or sell property. Based on need, guide client through the real estate process, setup appointments to visit properties of interest, and ensure documents are completed for submission to close within four weeks.

Adjunct Instructor, Baker College, Auburn Hills, MI. 09/2008 through 04/2009. (Campus closed)

English instructor to first-year students taking the English Proficiency Exam. Syllabus included building vocabulary, sentence structuring, writing styles, classroom presentations, in-class participation, homework, and a tour of the campus library with instructions on where and how to find research information.

Operations Manager, ARISE Detroit! Detroit, MI. 4/2006-6/2011.

A new Detroit start-up nonprofit, funded by The Skillman Foundation to bring greater attention and support to neighborhoods, schools, community organizations, churches, and urban farming, in need of support and resources. Obtain an IRS 501(C)(3) nonprofit status for the organization; created a weekly Email marketing circular with over 3,000 subscribers under two years; authored and awarded a renewable operations grant from The Kresge Foundation; established operating systems, payroll (ADP), bookkeeping, recordkeeping, prepared oversaw annual audits; managed supplies and equipment; secretary to the Board of Directors and executive director; recruited, hired, trained, and supervised 15 youth and adult volunteers; developed a database of volunteers and supporters; collaborated with executive director the annual city-wide “Neighborhoods Day” events; and the first “Neighborhoods Summit,” funded by The Kresge Foundation--a day of speakers, panelists, City council members, funders, volunteers, partners, churches, displays, workshops, souvenirs, give-a-ways, refreshments, and surprise guests.

Executive Director (Consultant), Hunger Action Coalition of Michigan. Detroit, MI 5/2004-10/2005.

Hired to restore a 27-year-old nonprofit without leadership, due to illness and resignations. A financial analysis revealed a deficit over $170,000. Through fundraising (new and renewing donations, renewed funders, and AmeriCorps VISTA volunteers, paid 89% of the accrued debt. The Board of Directors closed the agency.

Manager, Human Resources and Nonprofit Management Services, United Way for Southeastern MI, Detroit, MI. 4/1996-3/2004.

Recruited and re-hired as the first line of contact, manage, audit, assess, organize, and administer the benefit plans for United Way and 92 affiliated agencies. Plans included medical, life, disability, and dental. The Defined

Benefit Pension Plan had a third party recordkeeper had 62 participating agencies. April 2000, new assignment to manage Human Resources for United Way. The Non-pension plans were discontinued, and staff reduced from

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three to one; pension responsibilities increased to full-service, calculated pension asset for Plan disaffiliations; oversaw a quarterly Pension Advisory Board, made PowerPoint presentations, liaison to Plan participants, six investment managers, an external recordkeeper, actuary and a pension attorney. The HR role reported to the Unite Way director of Human Resources and Administration while the pension responsibilities reported to the United Way CFO, and monthly meetings with the United Way President and CEO. Responsible for presentations, advising, training, problem-solving, consulting, conflict resolution, grievances, contract interpretation, meetings with union representative, and related duties.

Financial Aid Officer I & II, WSU Main Campus & School of Medicine, Detroit, MI. 10/1991-04/1996.

Financial Aid Officer I: processed undergraduate and graduate student financial aid, counseled students, parents, and student recruitment on campus and referrals. March,1992, assigned to lead a unit of level I professionals and College Work Study Students. From an oral proposal, was approved to write my master’s thesis to improve customer services for a better student and staff experience.

Financial Aid Officer II. (Promotion upon degree fulfillment). Overseer of in-person and telephone customer services. Eliminated a history of having “long lines, slow service, disgruntled students and staff.” All financial aid awards were processed and credited to Student Registration and Accounts Receivable within the term students enrolled. An accounting glitch was fixed, eliminated the need to operate a separate satellite office during final registrations to process fee deferrals to remove a registration “hold” and discontinued evening walk-in services.

Lateral transfer to the School of Medicine to supervised full-time and College Work-Study staffs; provide consulting and financial aid services to medical students and reported to the associate director. School liaison to assigned fellowships, scholarships, and other financial aid related programs. Performed special projects as assigned by the Associate Director.

Human Resources Consultant/Manager, AT&T, Troy, MI. (8/1989-1990)

Recruited to review and recommend changes and updates to existing policies and procedures manual for human resources director and Legal Department approval. Setup and managed three graduate student internship relocations for assignments in Michigan. Designed and supervised a central personnel filing and records retention system with one college intern. Designed a new application system with help from IT for employees to apply for company jobs without paper. The system was piloted in Michigan, approved by the Corporate Office, and remains the paperless system for employees to apply for internal vacancies.

Human Resources Director, United Way for Southeastern Michigan, Detroit, MI. (6/1984-8/1989)

Recruited and hired as the first director of human resources when non-professional employees voted to be represented by the UAW union. Designed, developed, setup and managed the new department with a secretary. Met with all managers, directors, executives and two UAW Union representatives to formally introduce myself, learn of any pressing issues and vacancies. The first line of contact for new hires, questions, concerns, benefits, job postings, new hire orientation, records, employee and labor relations, placement, records management, Workers Compensation, Unemployment Compensation.

Outcomes were: Improved staff and management relations, implemented quarterly all-staffs joint meetings, increased staff training, new hires orientation and exit interviews, special projects and assignments from the president and vice president for administration; represented the employer for internal and external assignments related to human resource; focused on strategic planning for guidance and direction. Implemented the Employee Recognition Program for staff with five years of service or more; reviewed invoices and receipts for accuracy and completeness. Designated Affirmative Action Officer.

Personnel Officer I and II, Wayne State University, Detroit, MI. (03/1980-06/1984).

Personnel Officer I. Performed morning interviews for scheduled clerical candidates; non-professional and professional position vacancies by appointment; scheduled appointments with hiring supervisors, managers, and

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or directors; reference and background checking, scheduled physicals when required and new hire orientations. Assigned direct services to 18 campus departments, divisions, and colleges. Assisted with Unemployment Compensation claim forms, made campus and off-campus presentations, and manager assignments as requested.

Personnel Officer II. Promoted 10/1982. Interviewed entry level clerical positions, daily; added interviews for professional level positions up to director; increased work assignment to 32 colleges, divisions and departments in a matrix setting for employment. Assigned special projects and activities, as requested.

Membership, License and Training

Member, Society of Human Resources Management, studying for SHRM-CP.

State of Michigan, Real Estate Sales (License, No. 650*******), October 2015-P.

HR Generalist Certificate, HR Certifications.com, Ann Arbor, MI. May 2015.

In study for Professional in Human Resources (PHR) certification

Education

MSA, Human Resource Management, Central Michigan University, Mt. Pleasant, MI.

BA, Sociology, Wayne State University, Detroit, MI.

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