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Project Manager Customer Service

Location:
Philadelphia, PA
Posted:
December 27, 2023

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Resume:

Fajr El

Teacher/Consultant/Project Manager

Philadelphia, PA

ad19gr@r.postjobfree.com

+1-267-***-****

To obtain a position in a company with the goal of creating positive and impactful experiences. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Consultant

Fajr Aida LLC - Philadelphia, PA

November 2021 to Present

Appointed and performed services to individual clients regarding professional project management, personal fitness, and mental health.

Mesera/Cajera/Bartender

Señor Frog's - Puerto Rico

November 2022 to May 2023

• Assisted with customer inquiries

• Handled customer complaints and concerns

• Handled returns and exchanges

• Handled cash and credit transactions

• Helped customers find what they are looking for

• Opened the restaurant and store

• Counted cash drawers

• Stocked merchandise

Private Nanny

Self Employed Contractor - Philadelphia, PA

September 2018 to November 2022

Worked independently to provide care for infant twins, boy and girl. Responsible for light housekeeping, laundry, feeding, diapering, educating, activities, and first aid when needed. Children received ASL, Spanish, French, and Chinese as well as STEM and phonic training. Lead Teacher

Lightbridge Academy - East Windsor, NJ

October 2017 to September 2018

Worked independently and as team to care for preschool children, as well as light meal prep, laundry, curriculum/ lesson plans, first aid, arts and crafts, and STEM projects. Teacher

The Learning Experience - New Jersey

November 2015 to October 2017

Worked independently and as part of a team, to ensure the education and well being of children ranging from 3 months to 7 years. Assisted in the creation of lesson plans, class projects, as well as feeding and changing. Also experienced with special needs, sign language and first aid. Licensed Customer Service Representative/Tele-Sales United Health Care - Horsham, PA

June 2014 to November 2015

Horsham, PA

Worked independently and as part of a team to achieve excellent customer service through the management of Medicare Education, Medicare Supplement and Prescription Plans while also maintaining membership goals for AARP (American Association of Retired People). June 2014 thru November 2015

Customer Service/Retail Sales Representative/Key-Holder Marbles The Brain Store - King of Prussia, PA

April 2013 to October 2013

King of Prussia, PA

Worked independently and as part of a team to promote brain health with various age groups by the sale of products, games, and books designed for the strengthening of the brain. April 2013 thru October 2013

Education

Bachelors in Mass Communications

Temple University

September 2015 to April 2021

Community College of Philadelphia

2015

Philadelphia Mennonite High School

2009

Skills

• Excellent Communication Skills (4 years)

• Bilingual Spanish (1 year)

• Microsoft Office

• Microsoft Office (4 years)

• Mac OS X (4 years)

• Innovation (4 years)

• Data Entry (4 years)

• Adobe Creative Suite (2 years)

• Teaching (2 years)

• Multi-Tasking (4 years)

• Sales (5 years)

• Customer Service Skills (5 years)

• Childcare (10+ years)

• Cooking (10+ years)

• Meal preparation

• Special needs

• Experience with children (10+ years)

• Preschool experience

• Nannying

• First aid

• Cleaning (10+ years)

• Serving (1 year)

• Host/hostess experience (1 year)

• Toddler care

• Infant care

• Caregiving

• Daycare

• Babysitting

• Contracts (5 years)

• Negotiation (5 years)

• Personal assistant experience (10+ years)

• Upselling

• Bilingual

• Multilingual

• Spanish

• Communication skills

• Customer service

• English

• Micros POS

• Food safety

• Bartending

• Retail maths

• Food industry

• Aloha POS

• Time management

• Medical terminology (8 years)

• Restaurant experience

• Cashiering

• ICD-10 (1 year)

• Banquet experience

• Food handling

• Public health (7 years)

• Project Planning

• American Sign Language

• POS

• Project management (3 years)

Languages

• English - Expert

• Spanish - Intermediate

Certifications and Licenses

Accident and Health Licensed

July 2018

CPR & First Aid

April 2017 to April 2024

RAMP Certification

June 2022 to June 2024

Certified bartender and mixologist, trained in alcohol safety Life Insurance

September 2022 to September 2024

Additional Information

Skills

Bilingual, innovative, patient, energetic, and organized, with a fast growing knowledge of education and communication. Experienced with various age groups. Skill set includes: Multi-tasking skills, Call Center and General Office Skills, Windows Office and Mac Software proficient.



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