Margaret Donovan Millbury, MA • 508-***-**** ad19fc@r.postjobfree.com www.linkedin.com/in/maggie1128

Multi-faceted professional with a diverse range of skills in sales, operations management, contract negotiations, workforce development, technical integration, and PR. Seeking diverse opportunities to use highly transferable strengths in sales management, software integration, process design, regional oversight, human resources, and project management.

QUALIFICATIONS SUMMARY

Sales Manager

• Business Development

• B2B / B2C Sales

• Revenue Growth

• Technical Account Management

• SaaS / Salesforce

• CRM

Regional Manager

• Territory Growth

• New Business Acquisition

• Workforce Development

• Contract Negotiations

Construction

• Project Management

• Cost Analysis

• Contractor Relations

• Quality Control

Human Resources

• Recruiting

• Benefits Administration

• Performance Analysis

• Conflict Resolution

Automotive

• Dealers License

• Automotive repair and management software

• Financing

• Service Writer

Transportation

• Coordinated day to day operations

• Created Fleet software management

• Supervised 100 taxi and livery drivers

• Responded to all RFP’S

• Negotiated multi-million-dollar contracts PROFESSIONAL EXPERIENCE

AT&T IHX In Home Expert, Framingham, MA,

Wireless Solutions Sales provided by AT&T for DirectTV Clients, 2021 – Present

Maximize profitability through use of high-quality sales approaches, consumer-facing proposals, and effective business development practices. Optimize customer retention by conducting in-depth consultations and connecting them with services that meet their direct needs.

• Identify improvement opportunities by tracking sales trends and KPIs.

• Implement sales structures that support high-grossing revenue streams.

• Boost retention by offering exceptional customer service.

NU-CHECKER INC. d/b/a RED CAB, Worcester, MA

Vice President COO Sales and Marketing Director and Senior Executive for a Large Transportation Company, 1999 - 2021

Served as a driving force behind exceptional closing rates and high-volume revenue growth due to strong negotiation, business development, and sales skills. Successfully grow book of business with effective strategies, engaging communication, compelling proposals, and lasting relationships.

• Strengthened teams with strategic recruiting, training, and leadership.

• Enhanced employee experiences with supportive direction, decreasing turnover by 45%; managed over 100 employees.

• Hired 5+ high-performing Sales Representatives, resulting in $3.9M in sales revenue yearly

• Streamlined practices including vehicle processes, expense tracking, and software integration to enhance voice mapping and telecommunication.

• Led risk mitigation, achieving a 60% decrease in accidents and injuries.

• Oversaw P&L and expense reporting; reduced reimbursements by 65%.

• Maximized visibility and engagement through use of social media.

Murrays Auto Sales, Worcester, MA Owner Operator, 1995- 2015

As an automotive-dealership owner, I set up an independent used car dealership. I attended both physical and virtual auctions. I bought both whole, dealer line and salvage autos and trucks. I ran the 4 bay and fulltime 4 mechanics service garage also the autobody shop with 2 full time employees. I had 3 salespersons an also an office staff. I ran an incredibly profitable shop; whose reputation was outstanding.

• Oversee sales and service team, auto service staff, and vehicle repair processes to deliver a positive service experience and keep profitability

• Ensure delivery of customers’ vehicles on time

• Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics

TECHNICAL SKILLS

• Maintain an elevated level of customer satisfaction in all automotive service capacities to increase retention and referrals

AutoCAD for Mac

Visible Edge Institute (2021)

Revit for Architecture

Visible Edge Institute (2021)

EDUCATION

Bachelor of Science

Business

Worcester State College

• Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale

• Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

ADDITIONAL EXPERIENCE

Construction Supervisor / Project Manager, Donovan Builders, Inc. Sales Manager, Managed 17 Sales Representatives, American Frozen Foods

Sales Associate, American Frozen Foods

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