Customer Service Support Agent
Resume:
TRACI PEAVY
ADMINISTRATIVE
ASSISTANT
*************@*****.***
Stone Mountain, Georgia 30088
CONTACT
SKILLS
• Document Uploading
• Customer Service and Assistance
• Electronic Information Systems
• Creating Accounts
• Customer Implementation Support
• Troubleshooting and Resolution
• Patient Callbacks
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Customer Service Representative Agent
Duke Energy, Charlotte, North Carolina
Product Support Specialist
Hexaware Technologies, Sandy Springs, Georgia
EXPERIENCE
June 2022 - July 2023
Answered phones in a friendly manner and assisted callers with a variety of questions.
•
Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
•
Utilized active listening techniques to identify customer needs and provide
• appropriate solutions.
Maintained accurate records of customer interactions, transactions, comments and complaints.
•
Addressed customers courteously using suitable methods and problem-solving skills.
•
Complied with corporate and regulatory policies regarding information
• confidentiality and privacy.
Adhered strictly to corporate policies regarding confidentiality of client information.
•
Collaborated effectively with other departments to ensure timely resolution of customer inquiries and concerns.
•
March 2020 - June 2022
Utilized problem-solving skills to diagnose and resolve customer issues quickly
• and accurately.
Maintained a high level of customer satisfaction by responding promptly to inquiries.
•
• Prioritized tasks based on urgency, importance, and impact to customers. Gathered feedback from customers regarding their experience with products
• and services provided.
Identified product defects and reported them to the development team for resolution.
•
Medical Office Assistant
Digestive Healthcare of Georgia, Smyrna, Georgia
Administration Assistant
WeKare Placement Center, Decatur, Georgia
Medical Assistant
Covington Urgent Care, Covington, Georgia
Created detailed documentation of customer interactions and resolutions for future reference.
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Served as a liaison between clients and internal teams such as engineering, sales, marketing., for resolving escalated issues or providing additional information about products and services offered by the company.
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January 2017 - February 2020
Scheduled patient appointments, tests, and procedures in computerized scheduling system.
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Responded promptly to phone inquiries from patients, providing information in a courteous manner.
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• Used EMR software to manage patient records and files. Processed patient registration, medical forms, and release of information requests.
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Developed and maintained effective relationships with healthcare staff, patients, and insurance providers.
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Entered patient data into EHR system, ensuring accuracy and integrity of
• medical records.
October 2008 - August 2017
Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
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• Created spreadsheets and maintained databases utilizing Microsoft Excel.
• Helped managers in other departments with projects as needed. Handled phone calls in a professional manner and responded to customer inquiries promptly.
•
Composed emails, letters and other correspondence on behalf of senior management team.
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• Built and maintained relationships with vendors and other external contacts. Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
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• Greeted visitors warmly and professionally upon arrival at the office premises. Assisted with staffing, including finding staff when employees called out on
• short notice.
November 2010 - August 2016
Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
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• Documented medical data in patient charts, facilitating accurate records. Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
•
Administered injections per physician orders while adhering to safety guidelines
• set forth by the facility's policy manual.
Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
•
• Scheduled appointments and maintained patient records. Performed laboratory tests such as urinalysis and blood tests under the
• supervision of a physician.
Associate of Science in Medical Billing and Coding Ultimate Medical Academy, Tampa, Florida
EDUCATION
October 2019
GPA 4.0
Awards & Honors
• Honor Society
• Dean List
Contact this candidate