Data Entry Customer Service
Resume:
Analyssa Lozoya
Sherman, TX *****
****************@*****.***
Skills:Public Relations,Data Entry,English, Microsoft Word. Authorized to work in the US for any employer
Work Experience
Claims Processor
Allegis Group - Denison, TX
June 2022 to Present
Managing insurance claims from patients in doctors' offices and insurance companies. It is our job to analyze and process the insurance claim, checking it for validity. Claims Validator
HMS Holdings - Denison, TX
February 2020 to December 2021
Identifying and defining claims errors and discrepancies. We review and analyze contracts and health plan reimbursement regulations. Have to meet monthly production goals. Personal Caregiver
Self Employed
September 2015 to May 2019
Assist client in grooming,hair,nails and oral care.Transfer client from bed to wheelchair and assist in the bathroom.Provide good skin care to prevent bed sores.Maintain good sanitation of the clients house,wash all tableware and kitchen utensils.
Senior Medical Account Representative
Capio Partners - Sherman, TX
January 2017 to April 2018
Persuade customers to pay amounts due on credit accounts, damage claims or non payable checks. Review insurance insurance policy to determine coverage.Provide customer service such as limited instructions on proceeding claims or referrals.
Infant Teacher
First Church of the Nazarene - Lubbock, TX
August 2013 to May 2015
Developed and provided developmentally appropriate activity materials. Answered all parent and guardian questions with courtesy and respect. Upheld all pertinent health and safety standards in infant supervision.
Office Manager/Bookkeeper
Polsons Properties and Investments (Cleaning Services) - Lubbock, TX January 2005 to November 2012
Greet and welcome guests in person and over the phone, answer and direct inquiries to the designated department. Calculated bills for the services rendered,collected and processed customer payments. Developed and utilized effective filing and retrieval systems,and maintained office supplies by placing orders and evaluating new products.Basic Bookkeeping and payroll duties for all supply orders and employee payroll. I actually started off in janitorial work and did that for 4 years for the company the work consisted of anything from dusting, taking out the trash vacuuming and cleaning restrooms.
• Communicated with clients
• Maintained and supervised office operations
• Supervised office staff
• Supported and trained staff
Waitress/Server
Hooters - Lubbock, TX
January 2008 to November 2010
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests.
Education
Diploma
Coronado High School
Skills
• I’m a dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve my goals. Resourceful and accomplished with extensive office operations and personnel organization expertise.
• Home Health
• Customer Service (6 years)
• Call Center (2 years)
• Childcare (3 years)
• Caregiving
• Bookkeeping
• Office Management
• Teaching
• Public relations
• Custodial experience
• Payroll
• Typing
Certifications and Licenses
CPR/First Aid
food handler certificate
HIPAA
February 2016 to March 2017
Assessments
Customer focus & orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call center customer service — Familiar
November 2019
Applying customer service skills in a call center setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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