Analyssa Lozoya

Sherman, TX *****

ad19er@r.postjobfree.com

+1-806-***-****

Skills:Public Relations,Data Entry,English, Microsoft Word. Authorized to work in the US for any employer

Work Experience

Claims Processor

Allegis Group - Denison, TX

June 2022 to Present

Managing insurance claims from patients in doctors' offices and insurance companies. It is our job to analyze and process the insurance claim, checking it for validity. Claims Validator

HMS Holdings - Denison, TX

February 2020 to December 2021

Identifying and defining claims errors and discrepancies. We review and analyze contracts and health plan reimbursement regulations. Have to meet monthly production goals. Personal Caregiver

Self Employed

September 2015 to May 2019

Assist client in grooming,hair,nails and oral care.Transfer client from bed to wheelchair and assist in the bathroom.Provide good skin care to prevent bed sores.Maintain good sanitation of the clients house,wash all tableware and kitchen utensils.

Senior Medical Account Representative

Capio Partners - Sherman, TX

January 2017 to April 2018

Persuade customers to pay amounts due on credit accounts, damage claims or non payable checks. Review insurance insurance policy to determine coverage.Provide customer service such as limited instructions on proceeding claims or referrals.

Infant Teacher

First Church of the Nazarene - Lubbock, TX

August 2013 to May 2015

Developed and provided developmentally appropriate activity materials. Answered all parent and guardian questions with courtesy and respect. Upheld all pertinent health and safety standards in infant supervision.

Office Manager/Bookkeeper

Polsons Properties and Investments (Cleaning Services) - Lubbock, TX January 2005 to November 2012

Greet and welcome guests in person and over the phone, answer and direct inquiries to the designated department. Calculated bills for the services rendered,collected and processed customer payments. Developed and utilized effective filing and retrieval systems,and maintained office supplies by placing orders and evaluating new products.Basic Bookkeeping and payroll duties for all supply orders and employee payroll. I actually started off in janitorial work and did that for 4 years for the company the work consisted of anything from dusting, taking out the trash vacuuming and cleaning restrooms.

• Communicated with clients

• Maintained and supervised office operations

• Supervised office staff

• Supported and trained staff

Waitress/Server

Hooters - Lubbock, TX

January 2008 to November 2010

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests.

Education

Diploma

Coronado High School

Skills

• I’m a dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve my goals. Resourceful and accomplished with extensive office operations and personnel organization expertise.

• Home Health

• Customer Service (6 years)

• Call Center (2 years)

• Childcare (3 years)

• Caregiving

• Bookkeeping

• Office Management

• Teaching

• Public relations

• Custodial experience

• Payroll

• Typing

Certifications and Licenses

CPR/First Aid

food handler certificate

HIPAA

February 2016 to March 2017

Assessments

Customer focus & orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call center customer service — Familiar

November 2019

Applying customer service skills in a call center setting. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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