JEFFREY A. BAKUNOWICZ

**** ********** *****

Wisconsin Rapids, WI 54494

715-***-****

ad19ef@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Twenty-six years of general management experience in the areas of computer technology, Automatic Teller Machine (ATM) sales and service, gaming and restaurant industries. Directed, managed, and performed all activities related to ensuring the effective operation of the departments/businesses. Managed finance, personnel, sales, customer service/relations, and technical support. An experienced, hands-on manager/director, adept at working in a fast-paced environment that demands strong leadership, organizational and interpersonal skills. A dedicated professional committed to excellent customer service. WORK HISTORY

Veolia North America, Milwaukee, WI, January 2014 to Present Director of Business Relationship Management, Information Systems and Technology 2016 to Present

Responsible for all North American Zones including Canada in the Municipal & Commercial lines of business. Responsibilities include maintaining relationships with our Energy, Wastewater, Water and Technical/Performance divisions of Veolia NA. Responsible for maintaining a global relationship with our corporate office input in Paris France. Only candidate selected from 8000 North American employees to participate in the global Accelerate Project visiting Belgium, Amsterdam, Dubai, Paris, and Buenos Aires identifying the best way to integrate Information Technology within the lines of business. Also selected to judge our DISRUPT program. Selected to participate in Women in Leadership as a panel member. One of 200 top executives meeting throughout the year to develop growth strategies, and prioritize projects to include acquisitions and divestitures. Selected as a judge for our Sustainability Contest with a Shark Tank-style contest. Member of IS&T acquisition and divestitures team.

Project Manager, Information Systems and Technology 2014 to 2016 Marshfield Clinic, Marshfield, WI, December, 2010 to 2014 Project Manager, Infrastructure Technology Implementation Group, 2010 to 2014 Planned, scheduled and executed all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards, and cost targets. Directed and managed waterfall and agile projects including rollouts of software systems for over 8500 employees. Excelled in guiding resource teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS), and instilled shared accountability for achieving project milestones. Created cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects. Resolved numerous project issues including staffing shortages, tactical matters, scope creep and a multitude of operational and support issues. Responsible for top two prioritized projects: Windows 7 Upgrade to 10,000 devices and Server Environment build-out. RESPONSIBILITIES: Responsible for managing Data Center cabling of Fiber/Cat6 from servers to switches (Cisco 2148, 2248, 4948, 5500, 7k, SAN devices, TSAMs). Responsible for maintaining a database of cabling, creating and implementing change logs, and making daily building rounds to maintain and identify problems with building climate, chiller pumps, fire systems, humidifiers, A/C units, UPS systems, generators, and overall building needs. Also responsible for building and maintaining Cisco phones through Call Manager 6.0, Cisco Unity Messaging, Cisco Voicemail, and Infortel database. Perform daily checks and monitoring of all systems in the Network Operations Center to ensure complete functionality of IT systems over WAN. Troubleshoot network issues via Charter Cloud (multiple 10 gig links, T1's and LAN connections). Work with end users including physicians, nurses, patients, vendors, and customers to troubleshoot any issues related to our systems. Empire Financial LLC, Wisconsin Rapids, WI, February, 2004 to December, 2010 Business Owner

RESPONSIBILITIES: Called on businesses for the placement and service of Automatic Teller Machines (ATMs). Performed all programming, technical troubleshooting, repairs and installation of equipment. Managed all day-to-day cash management functions keeping ATMs operating. Maintained online daily cash reporting and management via web-based applications. Provided sales and customer service to a variety of businesses.

ACCOMPLISHMENTS:

Successfully started ATM cash machine business growing it to 42 ATM locations state-wide and over $500,000 in annual revenues.

Marshfield Clinic, Marshfield, WI, July, 1999 to February, 2004 Hardware Support Manager

RESPONSIBILITIES: Responsible for all computer hardware including support of 5300 PC’s, 500+ networked printers, and 120 servers, including IBM clusters running NT 4.0 migrating to 2000. Managed LAN and WAN via ATM, Fiber, ISDN, Frame Relay, T1, and 56K across all platforms including NT, Unix, DOS, and Win2K. Provided support for 40+ regional clinic sites and 36 home transcriptionists connected via a private virtual circuit. Responsible for the implementation of Virtual Private Network (VPN) client/serve application via Cisco Altiga software. Responsible for the implementation of all types of Cisco routing and switching equipment. Maintained policies and procedures; supervised, developed, and provided leadership to staff of 14. ACCOMPLISHMENTS:

-Project Manager for Hardware rollout of 2100 PC’s at 40+ sites, including pre-installed software, within a 10-week timeframe.

-Identified, implemented and maintained the Tele-Health hardware and software video conferencing applications (VCONN) at 20+ remote sites.

-Identified, tested and implemented 1500 Personal Digital Assistants (PDAs – Windows Mobile) for the physicians in the clinic.

-Performed site surveys and installed the wireless infrastructure (Cisco Aironet 340) including CF devices.

-Developed Change Management and Asset Tracking for IT and telehealth departments.

-Computerized customer satisfaction surveys database for HR, HRD, EAP and IT departments using SQL 7.0.

Educational Solutions, Inc. Rockford, IL, November, 1994 to February, 1998 Educational Solutions, Inc. was a Rockford-based computer company which offered Proprietary Library Automation (Surpass/2), internet access over a LAN, Novell/NT Networking Solutions, computers, and software to educational institutions and businesses nationwide.

General Manager

RESPONSIBILITIES: Managed 30 employees working in the areas of Administration, Accounting, Sales, Data Entry, Technical Support, Customer Service, Purchasing, and Scheduling. Responsible for all personnel-related activities including employment, terminations, wage and benefits administration, job descriptions, performance evaluation administration, training and development. Developed, implemented, and maintained all policies and procedures necessary for the effective operation of the business. Responsible and accountable for the total profitability of the business and all financial aspects of the business, including budgeting, accounts payables and receivables, and payroll, including federal and state taxes. Provided direct sales, marketing, customer service and technical support for a customer base of 700+ clients including support with Novell, Windows NT, Win95, Microsoft Office Pro, Token Ring, Mainframes, 10/100 BaseT, Fiber and various other custom configurations. ACCOMPLISHMENTS:

-Developed a local market.

-Expanded the national market.

-Developed, implemented and maintained policies and procedures. Arlington In Rockford, Rockford, IL, February, 1988 to November, 1994 An off-track wagering facility owned by Arlington International Race Course. The facility offered fine dining, casual dining and beverage service in addition to wagering services.

General Manager, August, 1991 to November, 1994

RESPONSIBILITIES: Responsible for staffing, training, evaluating, and managing a five-member management team and a staff of 70 Mutuel and Food & Beverage employees. Accountable for the total profitability of the facility, including budgets. Administered and complied with collective bargaining agreements

(International Brotherhood of Electrical Workers Union Local 134 for Mutuel Clerks and Hotel, Motel, Beverage Union Local 364 for Food & Beverage personnel). Negotiated all in-house contracts including food & beverage, labor, lease lines, maintenance, security and lawn care. Managed and maintained all facets of the day-to-day operation of the facility, including use of MICROS Point of Sale and KRONOS Time Keeping Computer Systems. Mutuels Manager, May, 1988 to August, 1991

RESPONSIBILITIES: Responsible for managing, staffing and scheduling 30 Mutuels Clerks. Managed all accounting facets of the facility including deposits and system balancing daily. Accountable for over 35 million dollars in annual revenue. Responsible for budgets. Maintained computer tote system communication with Chicago racetracks via the Amtote System and, formerly, the Autotote System. Assisted in negotiations with the International Brotherhood of Electrical Workers Union Local 134. Handled grievances and employee complaints. Calculated the daily state and federal taxes and issued checks to the IRS. Developed and maintained community relations by providing presentations and serving as Guest Speaker.

Assistant Mutuels Manager, February, 1988 to May, 1988 RESPONSIBILITIES: Assisted in managing the daily operation of a pari-mutuel wagering facility including scheduling, staffing, and the day to day accountability of the Mutuels Department.

ACCOMPLISHMENTS:

-Promoted to Mutuels Manager after three months of employment.

-Promoted to General Manager after three years of employment.

-Maintained employment after company sale.

-Reduced full and part-time staff from 45 to 30 full-time employees by implementing a staggered schedule, resulting in a $50,000 savings, meeting the needs of both customers and Arlington.

-Achieved weekly staffing goals relative to revenues by utilizing LOTUS 1-2-3, resulting in one of the highest revenues per teller hour in the state.

-Developed patron handicapping classes for beginners held on a weekly basis. Opportunities Industrialization Center of Winnebago County, Rockford, IL, September, 1986 to February, 1988

Opportunities Industrialization Center is a not-for-profit job training center. Learning Center Manager

RESPONSIBILITIES: Developed programs for job training. Wrote proposals for federal grants. Supervised and trained staff members in a computer-assisted learning environment. Generated quarterly reports in association with the Remediation and Training Institute, Washington D.C., using a management information system. Instructed students in various academic areas. Assisted in publishing the quarterly newsletter using typeset software. Accounting/Insurance Instructor

RESPONSIBILITIES: Trained students for positions in the Accounting and Insurance fields which included generating financial statements using spreadsheets, word processors and a database management system. Assisted students with job development.

Amerock Hardware, Rockford, IL, Summers of 1983 and 1984 Materials Manager

RESPONSIBILITIES: Gained experience in inventory control in a manufacturing environment. Performed quarterly audits in shipping. United States Government, Department of Commerce, Rockford, IL 1980 Census. Office Clerk

RESPONSIBILITIES: Performed basic accounting duties for the 1980 census. EDUCATION

Bachelor of Business Administration

University of Iowa, Iowa City, Iowa

Major: Finance

Emphasis: Computer Technology

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