Heather Hedden

EXPERIENCED REGIONAL MANAGER, PROGRAM DIRECTOR/PRACTICE MANAGER & CODING/

MEDICAL BILLING EXPERT, MA

Prairieville, LA 70769

ad19e4@r.postjobfree.com

+1-225-***-****

• Seeking a Senior Management, Director or Administrator level position with a progressive company or organization in which I can contribute to the bottom-line goals and objectives through my determination, work ethic, enthusiasm, knowledge, and skills. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Regional Operations Manager

Jani king (Franchise) - Baton Rouge, LA

May 2020 to Present

Regional Operations Manager for local Jani-King Franchise Owner, manages staff, hiring & training new employees, sales & marketing to potential customers to obtain new accounts, meetings with new business owners & fills in for staff in their absence at our accounts. Director of Intake & Marketing

Apollo Behavioral Health Hospital - Baton Rouge, LA January 2020 to April 2020

• (Was laid off from this position due to COVID.)

• Responsible for the daily referrals & admissions for patients needing short term behavioral/mental health care with physician oversight. Over the recruiting, hiring, training & scheduling of the intake nurses who review referrals & admit patients 24/7. Would fill in for any gaps in coverage for Intake. Also responsible for meeting with the Social Worker's in the local ER's to discuss any new potential patients, weekly leadership meetings & monthly reports to the CEO. Program Director

OLOL Wound & Hyperbaric Center Our Lady of the Lake Regional Medical Center, Healogics Wound Centers - Baton Rouge, LA

May 2013 to June 2018

Responsibilities:

• Responsible for the overall management of 2 service lines for OLOL Wound Hyperbaric Ctr Detailed responsibilities: daily patient volume, patient scheduling, insurance prior authorization, collecting co-pays, cash drawers, daily deposits, charge entry, reimbursement, correct ICD-10 & CPT4 entry, annual updates with LCD's, CCI Edits, denials, edits of the denial process, re-file to insurance, clinical oversight via my Clinical Nurse Manager, supply budget & not to exceed budget, performance improvement, clinic flow & timely appointments, not to exceed staff hours/overtime, perform daily & monthly reconciliation, revenue cycle audits, monthly & quarterly profitability reports; actual compared to budget & expenses via Epsi, revenue cycle audits, clinical preparedness for joint commission & state survey such as the public health department, meet with plant services to be in compliance with any updates to the layout of the clinic, meet with infection control, housekeeping, stericycle rep, IS team for corrections, requests, HIM to streamline electronic medical records, meet with chargemaster team on a regular basis to discuss our chargemaster, updates suggested for coding, charge rates we should be charging based on our local rates, develops, implements, & monitors hospital budget in all areas, meet with hospital administration monthly & quarterly for reviews, recruits physicians for our panel, prepares all training for physicians & staff thru Healogics (specialized training for wound care) and Health streams

& EPIC, offers positions to panel physicians, arrange privileges along with medical staffing, new employee orientation thru OLOL HR, train new staff, nurses & providers based on OLOL requirements as well as training thru I-Heal & Healogics University (Healogics training system), set up new service line addition to our outpatient wound clinic of Hyperbaric Oxygen Therapy, worked along with hosp. admin., OLOL architects, Womack Construction Group, for our new build out (assisted with design of floor plans to meet staffing, patient & state guidelines) arranged for HBO chambers set up- delivery, visited new site weekly to determine progress & any changes needed before final build- out complete, arrange & meets

(leads meetings) with nurses & panel provider team monthly, meets with outside physician groups, LPG groups, internal Hospitalist Group, social workers all to discuss the OLOL Wound & Hyperbaric Center for awareness & new patient referrals, arranges & meet with large physician groups after hours along with my panel provider group to discuss referral relationships, monthly reports regarding the clinical side, finance side, and tracking provider CPT's all reporting to Healogics & Hospital Administration.

Regional Sales/Admissions Director

Covenant Dove/Sava Senior Care

December 2010 to May 2013

Regional Sales/Admissions Director

• Manages, directs, and coaches the Admissions Directors/Coordinators and admissions team of 10 buildings for skilled nursing rehab.

• Develops relationships with large physician groups and hospital systems and conducts in depth sales meetings using IMPACT, & convincing them to trust & refer their patients.

• Develops and executes tactics to maximize admissions of residents requiring a sub-acute level for each facility by market analysis, implementing strategies & planning to drive STR programs.

• Develops & completes each business development plan, program development, budgets, monthly tracking, and daily census. Training & promoting programs to all AD's & external customers.

• Ensures a consistent and effective process for coordination of admissions with Admissions Directors/ Coordinator, implements sales training programs & teaches AD's Sales 101.

• Have been in the Presidents Club for achieving the Top 10 in census/goals for each facility for Q2-Q4 of 2011, & Q1-Q3 of 2012. Turned 6 buildings & census around to a positive within budget & revenue. Medical/Respiratory

Lincare Respiratory - Territory Rep

August 2008 to December 2010

Medical sales of all respiratory products and services including: nebulizers, unit dose medications for nebulizer machines, oxygen concentrators, tanks and conserving devices, CPAP/BIPAP machines, DME

& HME, and PT/INR monitoring devices.

• Calls on physicians in hospital & office settings (primary care, pulmonary & respiratory, cardiologist, internist, orthopedic), nurses, Clinical Directors, Case Managers, Social Workers, acute care and rehabilitation facilities within territory to promote the sale of designated service lines.

• Average of 50 sales calls per week including weekend calls to hospitals, and 2-3 detailed lunch in- services per week. Has met and exceeded all monthly and quarterly goals set within my territory. Account Executive

Gentiva Health Services - Greenville, SC

August 2004 to April 2008

• Called on physicians (primary care, pulmonary & respiratory, cardiologist, internist, orthopedic), nurses, Clinical Directors, Case Managers, Social Workers, hospital, trade shows, health fairs, skilled nursing and rehabilitation facility discharge planning and/or management within territory to promote the sale of designated service lines. Promoted specialty telemetry, ortho & CVA programs.

• Planning & developing annual sales goals and territory revenue, developing marketing strategies, and SWOT analysis. Maintained detailed territory list and territory management systems records.

• Made on average of 40-50 sales calls per week, arranged and conducted detailed lunch in-services, and delivered & discussed educational programs to keep referral sources current in clinical service offerings. Met & exceeded all monthly and quarterly goals, and won monthly & quarterly awards, including Stellar Performance Awards.

Territory Sales Rep (Part Time & Independent Sales Rep) Strategic Orthopedic Solutions

December 2003 to January 2006

Medical sales of DME products (soft goods) to Orthopedics, and Orthopedic Surgeons after successfully prospecting and qualifying clinics.

• Calling on physicians in a clinical and microsurgery center environment, and in the OR

• Stock and bill program allows our billing dept. to bill the patients insurance for the product dispensed, which provides a cost savings to the clinic, while still offering the same care and soft goods to the patient.

• Representative of Southwood Pharmaceuticals' Workers' Comp. Program calling on Primary care.

• Increased sales from $800 to $10,000-$15,000 per month.

• Pioneered new territory; increased clinics from 3 to 23 current contracts. Education

MBA in Healthcare Administration

Southern Wesleyan University - Central, SC

September 2007 to May 2009

Bachelor of Science in Marketing

The University of South Carolina - Columbia, SC

1992 to 1996

Skills

• microsoft excel (8 years)

• management (10+ years)

• retail sales (5 years)

• powerpoint (10+ years)

• training (5 years)

• Time Management (5 years)

• Outlook (6 years)

• CPR (1 year)

• ICD-10

• CPT Coding

• Medical Billing

• EMR Systems

• Market Analysis

• Epic

• Medical Office Experience

• Insurance Verification

• ICD-9

• Medical coding

• Filing

• Accounting

• Behavioral health

• Business Development

Certifications and Licenses

Driver's License

BLS Certification

Additional Information

Medical Assistant

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