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Customer Service Senior Technical

Location:
Fremont, CA
Posted:
December 27, 2023

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Resume:

SUMMARY

* years of experience in salesforce development.

•Hands on experience in End-To-End development of easy to maintain and highly configurable solutions following all the best practices.

•Worked on multiple configuration features like Process Automation, Platform Events, Security & Privacy, Custom Metadata, Data Validation, Object Schema, Reports & Dashboard, etc.

•Worked on Security setup for Salesforce implementations.

•Worked on customization with Triggers, Apex, LWC, Asynchronous Apex, Test Classes, Integration etc.

•Hands on Experience Salesforce CPQ with Product Bundles, Product Rules, Price Rules, Quote Templates, etc.

•Experience working on marketing cloud implementation.

•Experience in working with VS code IDE with salesforce extension pack for writing Business logic. PROFESSIONAL EXPERIENCE

Senior Technical Analyst, Jade Global, Client - Uber 02/2019 – 12/2021

•Designed and developed solutions using Salesforce Health Cloud and Service Cloud, meeting the unique needs of healthcare and customer service industries.

•Created detailed technical and functional documents to guide development and implementation processes, including SFDC reporting.

•Implemented and customized Salesforce applications using Lightning, Flows, Workflows, and Communities to enhance user experience and streamline business operations.

•Collaborated with cross-functional teams to translate customer requirements into functional and technical stories, ensuring alignment with Agile methodologies.

•Worked on the end-to-end implementation life cycle of the CPQ global design model across multiple Strategic Business Groups (SBGs).

•Integrated SAP CPQ platform with Salesforce/CRM, SAP VC & Pricing, ECC, and S4 using Apigee, CPI/CPS, and other integration platforms.

•Developed and executed project plans, defining technical scope, deliverables, and strict adherence to timelines.

•Ensured optimal performance, quality, scalability, and security in all solutions developed.

•Provided user support to facilitate rapid adoption of standard tools and platforms, speeding up the time to value for new solution capabilities.

•Aligned with enterprise-wide Agile teams, driving Agile cadence and fostering collaboration.

•Conducted show-and-tell sessions to articulate solutions to IT/business stakeholders. Graduate Assistantship, Bradley University 07/2022 – 05/2023 Peoria, USA

•Have an assistantship experience of 1 year on Python and Advanced Computer Architecture courses.

•Guided and supported faculty and staff in development of new programs.

•Implemented strategies to increase student recruiting, engagement and retention.

•Successfully designed and customized Salesforce applications which stores Python course information and data for students and developed Visualforce pages.

•Wrote Apex code, including Apex classes, triggers, and batches, to implement custom business logic.

•Created customized Salesforce Lightning components to address specific business requirements.

•Leveraged Agile methodologies to streamline development processes and foster efficient cross-functional collaboration. EDUCATION

Master of Science in Computer Science, Bradley University 12/2021 – 05/2023

•Master of Science in Data science as primary concentration and Software Engineering as secondary concentration in Computer Science. SKILLS

Salesforce Administrator. Salesforce developer Workday Administrator Python Developer ICIMS Administrator Web development Excel SQL Salesforce Marketing Cloud Data Analysis and Reporting Workday Report Writer Cross-functional Collaboration Salesforce AppExchange Salesforce Lightning SOQL SOSL Project Management CPQ Data processing experience Strong knowledge of MS Office (Word, Excel, Outlook) Excellent interpersonal and phone etiquette skills Exceptional time management skills Ability to multitask effectively Workday PRISM BIRT Reporting CERTIFICATES

Salesforce Certified Platform App Builder

Salesforce Platform Developer 1 ( About to complete in this week ) Harsha Potumarti

ad19dv@r.postjobfree.com 510-***-**** Fremont, California, United States Harsha Potumarti



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