Entry Level Support Specialist

Summary:

U.S. Army Veteran seeking a position which will leverage the leadership, adaptability and project management skills I developed in the military in combination with my recent IT training and extensive finance background.

Qualifications:

Secret Clearance

FM Certification level II

Defense Joint MilPay System (DJMS)

Digital Training Management Systems (DTMS)

Microsoft Office Suite

General Fund Enterprise Business System

Defense Travel Service

Experience:

Alcohol and Tobacco Tax and Trade Bureau

Technician, Cincinnati, OH September 2020 to August 2023

Receive applications daily through round robin distribution. Analyze and process applications using strict guidelines to approve alcohol permit. Persons are given up to 15 days to perfect the application.

Acara Solutions

Finance Specialist, Beavercreek August 2019 to December 2019

Receive, analyze, manage disposition, input, process labor and travel expenses Implement the most practical and worthwhile avenue of processing vouchers. Independently generated reports relating to updates in systems and budget allowance.

Process invoices keying into a data base, maintain invoices in a secure location

Maintain good line of communication using various Microsoft Office Suite products

Train new hires on the processes and procedures of the office

Dayton Veterans Affairs Medical Center

Volunteer, Dayton, OH Oct 2018 to August 2019

Supervise designated area. Access various options to identify analyze and route Veterans to appropriate appointments. Resolve operational problems as they arise, pertaining to Veteran accounts. Assist with telephonic and intercoms routing in relation to Veteran and family issues. Route family members to proper avenues of netting up with Veterans.

82nd Financial Management Support Unit

Financial Management Analyst, Fayetteville, NC June 2017 to April 2018

Access, retrieve, manage, and process various revenue reports. Resolve operational problems as it applies to Soldier accounts in other units within the 82nd Sustainment Brigade. Complete assignments concerning the areas of finance, accounting and budget reporting. Maintain a diverse range of finance disciplines in accordance with various government regulations.

Exercise in-depth military pay expertise to immensely impact over 18,000 personnel by addressing military pay inquiries and issues while serving as Military Pay Manager.

Display grasp of both Financial Management and Resource Management Operations to aid in accurately planning, programming, budgeting and executing support worth over $300 million.

Contribute greatly to the training and certification of Financial Management units during service by supporting four Mission Readiness Exercises for four separate Financial Management Units.

18th Financial Management Support Center

Internal Control, Fayetteville, NC December 2015 to June 2017

Independently research, analyze generate, and identify issues pertaining to Soldier finance and military pay accounts. Supervise, mentor, guide and train a team of 3 Soldiers. Responsible for conducting functional area reviews. Evaluate existing procedures, internal controls and compliance with regulations and directives. Serve as the subject matter expert to managers and senior managers in support of the organization while deployed.

Inspect 10 sections spanning three countries, improving audit readiness and compliance.

Consistently sought after by senior managers for professional guidance; demonstrated a natural propensity to solve complex problems.

Direct corrective measures to address systematic weaknesses discovered during Internal Control reviews.

1st Theater Sustainment Command/G8

Lead Defense Travel Administrator/APC with CitiBank), Fayetteville, NC Jun 2014 to Dec 2015

Supervise, mentor, guide and train a team of 3 soldiers. Lead organizational-level help desk that is responsible for the personal travel/credit needs of 300+ customers.

Generate and inspect daily reports in an effort to detect and prevent fraud.

Train more than 100 DTS travel clerks in their duties, decreasing helpdesk wait-time by 50%.

Audit unliquidated obligations and dormant travel documents reconciling over $175k in government funds.

Enforce Department of Defense mandates of gov’t credit card use, decreasing centrally billed account transactions by 25%.

9th Financial Management Support Unit

Financial Management Analyst, Tacoma, WA June 2011 to June 2014

Serve as the Training Manager for the 9th FMSU; responsible for the supervision of one NCO and five Soldiers; manage and disseminate Operation and Fragmentary Orders received from Higher Headquarters to staff sections and subordinate units; develop tasking based on unit capabilities and assets; oversee and track training requirements for three subordinate detachments; responsible for coordinating weekly training meetings for Unit Commander, resourced and facilitated Mission Essential Task List specific and professional development schools for the Unit.

Prepare weekly training slides to keep management informed in real-time about all staff training and happenings.

Perform supervisor duties on numerous occasions accounting for and managing over 35 personnel with no issues.

Advise the organization on deployment training requirements and scheduling training, verifying all personnel had their training records and certifications up-to-date.

Demonstrate technical expertise during the organization’s training exercise, resulting in the organization receiving a first-time superior rating.

Mentor and prepare personnel for promotion and performance committee review.

Serve as the training supervisor, ensuring 200 personnel were trained and up-to-date on latest EO and Sexual Harassment policies.

Supervise debt management and bonus sections comprised of disbursing files for over 38,000 personnel.

Receive, review and audit government contracts

24th Financial Management Support Unit

Financial Management Analyst, Hinesville, GA June 2006 to May 2011

Supervise, mentor, guide and train a team of 5 employee. Serve as the Military Pay Manager responsible for the financial support of over 23,000 Soldiers assigned to 3rd Infantry Division. Responsible for the processing of all military documents. Provide direct oversight and management of operations and the case management system.

126th Finance Battalion

Finance Analyst, Fayetteville, NC January 2000 to June 2006

Complete assignments concerning the areas of finance, accounting and budget reporting. Maintain a diverse range of finance disciplines in accordance with various government regulations.

177th Finance Battalion

Finance Analyst, Korea December 1998 to December 99

Complete assignments concerning the areas of finance, accounting and budget reporting. Maintain a diverse range of finance disciplines in accordance with various government regulations.

Job Related Training:

Active & Reserve Defense Joint Military Pay System

General Fund Enterprise Business System

Electronic Document Access

Corporate Electronic Document Management System

SharePoint

Microsoft Office Suite

Wide Area Work Flow

Education:

Embry Riddle University Expected Graduation 2020

AS, Technical Management (in progress)

Student, Cloud Application Development December 2017

Microsoft Software and Systems Academy

Full-time student in an intensive, accelerated 18-week program created by Microsoft. The curriculum leverages college accredited courses with the goal of preparing transitioning service members for opportunities at Microsoft and other leading technology organizations.

Implement dynamic user interfaces using Model-View-Controller architecture

Use ASP.NET layouts approach to create a consistent theme for a website

Learn to validate user input using ASP.NET MVC model binding feature to map values from request to parameter

Learn the essentials of Developing Windows Apps

References:

Christopher Cosby, 757-***-**** ***********.*.*****@*****.***

Christine Brosius, 317-***-**** ********@*****.***

Janet Blair, 254-***-**** *****.*******@*****.***

Personal Achievements:

Received Bronze Star

Earned (2) Meritorious Service Medals

Worked with multi-national teams on six different foreign engagements

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