Customer Service Representative
Resume:
Imigin Mitchell
Customer Service Representative (Remote)
Houston, TX 77096
ad19dn@r.postjobfree.com
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Computer literate and proficient in MS Office. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Skills
Creative Problem Solving
Professional Telephone Demeanor
Committed and Hard Working
Empathetic and Compassionate
Clear and Professional Communication both Written and Verbal
Fast Learner who Adjusts and Adapt in Real-Time
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Organization Skills, Works Well with Teams or Alone
Strong Work Ethics and Drive to Succeed
Task Prioritization and Time Management
Attention to Detail, Multi-Tasker
Critical Thinking and Active Listener
Flexible and Adaptable
Customer Service via Live Chat, Email and Phone
Enthusiastic and Self-Driven
Calm disposition
Rapport Building and Trust Development
Proactive, Solution Oriented
Work History
Customer Service Representative - Remote
Maximus Federal Services, Houston, TX
Respond to applicants’ requests for account setup, account updates, and account information.
Answered applicants telephone calls promptly to avoid on-hold wait times.
Provide top-notch primary customer support to every applicant.
Offer advice and assistance to applicants, paying attention to special needs or wants.
Maintain applicant satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
Participate in team meetings and training sessions to stay informed about product updates and changes.
Actively listened to applicants, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain applicant records.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Address applicants needs and concerns with empathy, consideration and understanding.
Customer Service Representative - Remote
Decker Brands, Houston, TX
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed over 70 customer calls per day.
Provided excellent customer service and built rapport with customers through telephone, email and chat communications.
Processed customer service orders promptly to increase customer satisfaction.
Helped customers with website navigation, placing orders, and any other general questions or concerns.
Handled customer inquiries and suggestions courteously and professionally.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Customer Service Agent
Solar Power Systems, Nassau, The Bahamas
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Communicated with customers regarding account services, statements, and balances.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Responded to customer calls and emails to answer questions about products and services.
Increased sale by over 10%
Facilitated communications through management of inbound and outbound customer calls.
Adapted to new applications and maintained knowledge of current technologies.
Updated account information to maintain customer records.
Processed customer service orders promptly to increase customer satisfaction.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions.
Education
High School Diploma
Mangrove Cay High School – The Bahamas
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2023-09 – 2023-11
2022-11 - 2023-03
2019-07 - 2021-09
2019-06 - 2019-06
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