Customer Service Administrative Assistant

JONATHAN CURRY

Herndon, VA ***** 336-***-**** ************@*****.***

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Organize Files

Records Management

Telephone Reception

Mail Routing

Administrative and Clerical Support

Motor Vehicle Escort

Security Operations Experience

Critical Thinking

Reading Comprehension

Container Building and Sealing

Computer Operations

Active Listening

Travel Coordination

Security Administrator, 11/2023 - Current

Amentum

Oversaw software configurations and updates for Number systems across Type departments. Created and implemented security network framework across Number devices. Provided safety reports and data analysis to building managers to inform security processes. Completed vulnerability scans to identify at-risk systems and remediate issues. Janitor, 11/2023 - Current

Mister Kleen Maintenance Company

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Kept building spaces premises clean inside and outside. Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Inspected facility and grounds and picked up trash or other debris impacting appearance or movement PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

flows between spaces.

Administrative Technician, 03/2023 - Current

Allegheny Science & Technology – Washington, DC

Managed filing system, entered data and completed other clerical tasks. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Assisted coworkers and staff members with special tasks on daily basis. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Completed forms, reports, logs and records to quickly handle all documentation for human resources. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Motor Vehicle Operator, 08/2011 - Current

Army National Guard NC – Winston Salem, NC

Examined vehicles, equipment, and systems to detect damage, wear, or malfunction and to ensure compliance with rules, standards, or regulations

Reviewed commercial vehicles logs, shipping papers, driving and equipment records to detect any problems to ensure compliance with regulations

Analyzed and filed dispatch making sure all the information was correct and prepared to send vehicles required for objectives

Conducted vehicle performance checks and performed maintenance actions. Trained junior team members on activation and mobilization processing. Operated different types of vehicles and equipment in varied terrain and conditions. Managed fuel distribution and completed weekly and monthly reports. Human Resources Assistant, 08/2023 - 11/2023

CSE – Pentagon

Filed paperwork, sorted, and delivered mail and maintained office organization. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Answered and redirected incoming phone calls for office. Screened applicant resumes and coordinated both phone and in-person interviews. Custodial Worker, 07/2023 - 11/2023

Amentum – Chantilly, VA

Collected trash and emptied receptacles and recycling containers. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Kept building spaces premises clean inside and outside. Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Responded immediately to calls from personnel to clean up spills and wet floors. Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors. Construction Surveillance Technician, 08/2022 - 03/2023 Amentum – Restricted

Watched both live and recorded video surveillance footage. Recorded time, date and location of incidents.

Reported any incidents immediately to local law enforcement. Monitored activities captured on cameras to inform authorities of suspicious activities. Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.

Investigated prior incidents on CCTV to prepare reports for local authorities. Operated and maintained surveillance equipment.

Aided in displaying and exhibiting CCTV services to interested parties. Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.

Used incident reporting software such as [Software] and [Software] to track daily activities. Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems. Construction Surveillance Technician, 01/2022 - 08/2022 Compu Dynamics – Washington, DC

Responsible for both the daily opening and closing (securing) of new facilities, where applicable They shall monitor un-cleared workers during designated phases of construction, fully annotate within the CST notebook a full description of the activities they observe They shall be responsible for the inspection of material, equipment, and furnishings by use of x-ray and/or visual inspection, for those items designated for use within the secure areas of the construction site or facility

They may be required to assist in the random selection of materials required for construction and installation in the CAA and areas contiguous to the CAA, and take part, as needed, in decertification of containers

Construction Surveillance Technicians are often tasked with having to navigate difficult terrain to include unfinished flooring, scaffolding, confined spaces, or other occupational hazards such as heights; and long durations in respective elements, to name a few. Armed Security Officer, 03/2020 - 12/2021

Diplomatic Security – Washington DC

Monitored industrial and commercial premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates

Operated detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas

Drafted reports of daily activities and irregularities such as equipment and property damage, theft, presence of authorized persons, or unusual occurrences Inspected and adjusted security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintained the security premises Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Performed hourly patrols of building areas, parking lots and facility grounds. Responded quickly to incidents and assessed active situations for security concerns. Checked personnel ID badges and issued temporary credentials to visitors. File Clerk, 09/2019 - 03/2020

Department of Veterans Affair – Durham NC

Tracked materials removed from files to ensure borrowed files are returned and gathered materials to be filed from departments or employees

Maintained records of materials filed or removed utilizing logbooks and computers and amended new material to existing or new records

Performed general office duties by operating mail sorting and postage machinery, maintaining mail supplies, and prepared inactive files to be stored Assisted with data entry and administrative support tasks to help meet team goals. Maintained physical and computer-based filing systems. Sorted and classified documents into appropriate filing systems for increased traceability. Assisted with document scanning and imaging projects to support accurate file back-up. Packaging Specialist, 02/2007 - 02/2011

Marine Corps Base Camp Pendleton – Camp Pendleton

Labeled, recorded, and inspected packaging to prepare for shipment or storage. Inspected products before packaging to prevent shipping defective and damaged goods to customers. Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Bachelor of Science: Criminal Justice, 12/2017

North Carolina A & T State University - Greensboro, NC EDUCATION

Inventory control Operations manager Risk Management Quality assurance Training and Development Logistics Support Risk Management Supply Chain Management Production Solutions Bachelor of Science (B.S: Criminal Justice

Education Strategic planning

Additional Skills, Top Secret Clearance

The most common type of polygraph exam. A Full Scope Polygraph asks the candidate questions limited to those necessary to determine whether the examinee ever had any involvement with or knowledge of: ADDITIONAL INFORMATION

TOP SECRET CLEARANCE SCI FULL SCOPE

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