Elizabeth Paolucci

Johnston, RI ***** 401-***-**** ad19c2@r.postjobfree.com

https://bold.pro/my/elizabeth-paolucci-230*********/406

Operations Manager

Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with a strategic approach. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Advanced Technical and Software Skills

Encompass Microsoft Teams Excel Microsoft Power Point Learning new proprietary LOS systems

Areas of Expertise

Risk Analysis and Management Cost Reduction Strategies Management Information Systems Workflow Planning Customer Relations Specialist Data Analysis Complex Problems Solutions Report Generation Operations Management New Product Introductions Strategies Strategic Partnerships.

Professional History

Guild Mortgage, Warwick, RI 10/2011 – 02/2023

Operations Manager

Implemented process improvement to shape organizational culture.

Optimized procedures for higher efficiency and helped company evolve and grow managing branches increased production by 46%.

Introduced new methods, practices, and systems to reduce turnaround time.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Identified and resolved unauthorized, unsafe, or ineffective practices.

Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Developed systems and procedures to improve operational quality and team efficiency.

Analyzed and reported key performance metrics to senior management.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Scheduled employees for shifts, considering customer traffic and employee strengths.

Interacted well with customers to build connections and nurture relationships.

Trained new employees on proper protocols and customer service standards.

Assisted in expanding company from sixty employees to over seven hundred.

Helped Increased branch productivity from one hundred million dollars per year to over quarter billion per year.

Devised processes to boost long-term business success and increase profit levels.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Reported issues to higher management with great detail.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assisted in recruiting, hiring and training of team members.

Reduced operational risks while organizing data to forecast performance trends.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Designed modern employee recognition program which boosted productivity and improved morale.

Bank Of America, Lincoln, RI 12/2009 – 09/2011

SASS Processor Level III

Led team of four which is responsible for over 52% of office productivity.

Managed projects from start to finish.

Developed and implemented creative solutions to complex problems.

Developed and maintained courteous and effective working relationships.

Acted as team leader in group projects, delegating tasks and providing feedback.

Provided underwriting and clear conventional loans.

Education

Bachelor of Arts (BA) Psychology

Rhode Island College - Providence, RI

Accomplishments

Earned the Summit Club Award in 2020 for operations management.

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