KATARZYNA ELZBIETA FISHER

Street Address: *** **** **, ****** *******, FL 32708 Phone Number: 407-***-****, Email Address: ad19c0@r.postjobfree.com PROFESSIONAL SUMMARY:

Reliable person with a strong background in Customer Service, including 12 years as an Air Ticket Cashier, 3 years as a Help Desk Specialist in the Research Department and 3 years as a Multi Language Customer Service Ambassador at MCO Orlando International Airport. Excellent Customer Service skills, desire to assist others with passion and patience to meet client’s needs. Able to project a positive attitude on individual customers in person and over the phone. Exceeding at working independently and cooperatively within a team. Great organizational and problem-solving skills. Great ability to learn about the workplace and gain experience. Responsible, open minded, dependable and out-going personality. Looking for a growing, supportive company to be a part of the team. WORK EXPERIENCE:

Jan 2020 - Oct 2023

MCO ORLANDO INTERNATIONAL AIRPORT 1 Jeff Fuqua Blvd, Orlando, FL 32827 Multi Language Customer Service Ambassador

Welcoming and assisting guests and passengers by providing information to every question or request. As a bilingual position, the ability to speak and understand English and Polish fluently to support customers is needed. Greeting passengers and guests in a courteous and professional manner. Observe to quickly understand whether a passenger needs assistance or wants to interact. Resolving any uprising issues or concerns follow body language and verbal clues. Ability to work in front of a group of people or over the phone while communicating clearly, effectively and professionally in a high-stress environment. Mentoring new employees by sharing knowledge and guidelines. Nov 2015 - Nov 2018

JEUNESSE GLOBAL 701 International Parkway, Lake Mary, FL 32746 Help Desk Specialist in the Research Department / Mentor Customer problem-solving position by email and phone. Researching, locating and providing solutions, using attention for each detail, looking for accurate resolutions, providing necessary information and extra advice to each inquiry, achieving clients satisfaction, developing highly empathetic client relationships. Participating in team meetings to update job knowledge. Rewarded as an “Employee of the Month” and for “Great Citizenship”. Held a Mentoring position for new employees. Nov 2003 - Jun 2011

FLY AWAY TRAVEL Sp. z o.o. ul. Polczynska 31A, 01-377 Warsaw, Poland (IATA – AGENT) Air Ticket Cashier/ Supervisor

Customer service for corporation clients, presentation of special offers for increasing customer’s satisfaction, managed quality communications, customer support and product (via phone, mail, email, fax), organizing individual and business domestic and international travels. Reservation and selling air tickets (via Amadeus Reservation System), booking hotels and car rents, looking for accurate sales prices for transactions, responsible for office finances, making monthly sales reports in Excel for corporations clients and main office in Warsaw, developed highly empathetic client relationships and earned a reputation for exceeding sales goals, worked as a team member, performing cashier duties, expressing appreciation and invited individual clients to return to the company. Apr 1999 – Oct 2003

BUSINESS TRAVEL INTERNATIONAL POLSKA Sp. z o.o. ul. Emilii Plater 40, 00-118 Warsaw, Poland (IATA – AGENT) Air Ticket Cashier

All services connected with organized business travel for large international companies. Reservations and selling airline tickets, booking hotels and car rents, assisting in organizing conferences and business parties, responsible for major clients. EDUCATION:

Oct 1992 – Jun 1997

Oskar Lange, Wroclaw University of Economics, Department of Regional Economics and Tourism, Poland, MASTER: Specialist in Hotel Management and Tourism. TRAINING:

Nov 2004

AMADEUS POLSKA Sp. z o.o. Warsaw: Second degree of booking air tickets. Hotel and car in Amadeus Vista Reservation System. Jun 2001 – 13 Jun 2001

BRITISH AIRWAYS and MARRIOTT HOTELS: Study tour in Renaissance Harbor View Hotel and JW Marriott Hotel in Hong Kong, to improve skills of selling BA and Marriott Hotel’s products. Sep – Sep 2000

AMADEUS POLSKA Sp. z o.o. Warsaw, Poland: Amadeus basic course of air tickets. Hotel and car reservation system. Aug – Sep 2000

LOT POLISH AIRLINES in Warsaw: Basic rules of air ticket’s counting tariffs reservation training. LANGUAGES:

English, Polish

SKILLS AND COMPETENCES:

Excellent Customer Service,

Effective communications skills,

Ability to direct the work of team members by leading, guiding, motivating and mentoring others, Excellent in working as part of a team by creating positively influence on others, Excellent in building great relationships and trust for customers and team members, Strong interpersonal skills,

Ability to work in high-stress environment,

Ability to learn quickly, always upgrading knowledge and putting attention to all details, Great organizational skills,

Basic computer knowledge (Microsoft Excel, etc.),

Basic cash handling procedures,

Knowledge of office device operations,

Ability to use AMADEUS Reservation System

HOBBY AND INTEREST:

Traveling, visiting different countries to learn new customs, art and cuisine (countries visited: Bulgaria, Germany, Portugal, Hong Kong, Macao, Mexico, Israel, USA). Cultures and History of Art from around the world. Psychology and social sciences. Reading biographies and travel novels. Music, Classic Movies, BBC, and National Geographic Programs. ADDITIONAL INFORMATION:

Nationality: Polish, Permanent Resident of USA

Date and Place of Birth: 27th of September, 1973

Olawa, Poland

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