NORMA DEVOUX

ad19al@r.postjobfree.com • 254-***-****

SUMMARY

Energetic and experienced professional service oriented who consistently meets and exceeds productivity goals. Expertise in handling outbound/ inbound call and have proficiency in resolving customer queries. Inbound/outbound calls assisting customers with questions. Problem Solver. Looking to obtain employment in a field involving needs-based special groups, for whom may be of service to through education and experience in establishing rapport with various clients. Capable of working with management as well as co-workers. Comfortable using a computer. Reliable, dependable, and can work independently or with a group.

SKILLS

•Crisis situations.

•Client engagement and assistance.

•Writing and verbal communication.

•Information gathering.

•Neglect and abandonment reporting.

•Family services.

•MS Office: Word, Excel, Outlook.

•Typing and 40WPM.

•Provides excellent customer service

•Skilled in maintaining a high level of professionalism

•Patience and efficiency

WORK EXPERIENCE

Customer Service Representative (Remote). GC Services. Copperas Cove, TX. 02/2020 -01/2023

•Customer Service Representative FedEx Trace Department

•Took incoming calls and make outbound calls

•Traced lost packages, damaged packages and delayed packages

•Solved issues and problems with shipping of packages

Retail Associate. JCPenney. Killeen, TX. 10/2015 –01/2020

•Provided policy and service information

•Answered general questions

•Answered calls from customers

•Resolved customer information and complaints

•Created credit card applications

•Handled online orders and credit card transactions

•Responsible for cashier duties

•Responsible for tracking and maintaining inventory

•Responded to claim inquiries

•Assisted customers with a warm and professional attitude

Certified Nursing Assistant. Long Beach Memorial Hospital. Long Beach, CA. 02/2002 –06/2015

•Maintained accurate records of patient care, condition, progress and concerns

•Completed and submitted clinical documentation in accordance with agency guidelines

•Assisted patients with bathing, grooming, and eating

•Comforted patients and provided them with reassurance and encouragement

EDUCATION

High School Diploma. Carson Senior High. Carson, CA.

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