Customer Service

**/**** - **/**** ***** Desk Supervisor

Simple Life Motel, Ocean City, MD

Checking In/Out guests

Making Reservations

Making sure property was safe and secure

Cash control

Filing

Paperwork

Training new employees in the program we used

Making schedules

Keeping inventory

Update manager/owner daily

06/2014 - 07/2022 Housekeeper Supervisor

Plim Plaza Hotel, Ocean City, MD

I started as a housekeeper, cleaning rooms making sure guests had all housekeeping needs met on a daily. I then after 2 seasons moved to the laundry room and was training new people starting in the laundry room. My duties in the laundry room were making sure that all laundry was cleaned and prepared per hotel regulations, and policies. I kept the manager of housekeeping department up to speed on all that was needed and happening within the laundry room. My last 2 seasons I was Housekeeping Supervisor, over seeing the housekeepers, houseman, bed-makers, and laundry room staff.

Making schedules

Ordering inventory

Hiring new staff

All housekeeping paperwork

07/2010 - 08/2013 Housekeeper inspector

Rideau Motor Inn, Ocean City, MD

Cleaning 16 rooms balcony's, bathrooms, sleeping area, windows, motel exterior walk ways, laundry, material distributor, guest greeter. Checking all other housekeepers rooms as they finished them before guests were able to check in to make sure that the room was complete with all needed amenities and clean.

JAMIE NICHOLS

PO BOX 61, BISHOPVILLE, MD 21813-0061

Phone: 443-***-****

Email: *************@*****.***

Objective

Obtain employment within the company of a property. Ability Summary

Computer skills

Typing

Organization

Team player

Leader

Employment History

Education History

Medical Administration

Bachelor's Degree

University of Phoenix, Online, AZ

Medical Assisting-Administration

Certificate of Attendance/Completion (Disabled Individuals) Pennco Tech, Blackwood, NJ

01/2009 Microsoft Office Specialist

Microsoft

01/2009 HIPAA

Pennco Tech

I have many years of customer service. I am able to work well in teams if needed and can lead that team when I am in charge. I am well organized and keep my work area in order. I can solve problems with customers with issues of many areas. I can control cash and monetary books.My years in my positions have taught me a lot about the public and how to handle most situations I feel that I would be a great addition to the company to assist in keeping it running like a well oiled machine. Occupational Licenses, Certificates and Training

Honors & Activities

For a period of time in 2015 I volunteered at Atlantic General Hospital to gain some skills in the insurance and financial department I was taught how to enter patient data and codes into patient files, make necessary calls to insurance companies and financial questions that needed to be discussed with individual patients.

Additional Information

Detailed References

Contact this candidate